The Philippine BPO industry may not have suffered massive physical and operational damage from super typhoon Haiyan, but the disaster did affect investors who are outsourcing customer service to the country. The catastrophe has prompted companies to fortify their business plans by giving higher importance to strategic locations. The typhoon that wreaked havoc on Southern […]
Call center outsourcing put Manila on top of other Asia-Pacific nations in terms of office space absorption, real estate firm Cushman and Wakefield stated in their July-September 2013 report. Manila has outperformed the rest of the Asia Pacific region in terms of net absorption of office space, said Joe Curran, Cushman and Wakefield general manager […]
The physical qualities of a telemarketing call center can affect the performance of the people working there. Office elements such as the equipment used by your employees, the space they are moving in, and even the decorations they see can give either comfort or distress that dictate the level of their productivity while at work. […]
The recently concluded Digital Asia Festival Awards named the who’s who in today’s digital marketing world, but more than individual competence, the recognitions prove that Asia-Pacific, as a whole, is on its way to a more transparent marketing.
Customer support outsourcing is an effective solution for companies that need to cut expenses. Other than reduced operational costs, however, outsourcing also brings your business cross-selling opportunities and customer retention. Reduced costs Cost reduction still remains as the biggest reason companies outsource their non-core tasks, particularly customer service. Having an in-house staff means that a […]
If you’re planning to outsource some of your customer support functions to a Japanese call center, you should oversee more than just the operational aspects that come with the venture. The economic, cultural, and lingual attributes of the Japanese should also be held with high importance. The Japanese economy The World Bank ranks Japan’s economy […]
The devastation recently brought by natural calamities to Visayan cities may have disheartened industries from investing in the region, but for the business process outsourcing (BPO) in the Philippines, there’s always a way for businesses to flourish.
Marketing experts the world over have held for quite some time that customer retention is arguably more important than finding and making new customers. Since social media marketing is influential in boosting customer loyalty, venturing into this virtually free, interactive, and digital form of promoting your goods might just be the solution if you’re having a […]
Megaworld’s income from office rentals and sales ascended by 15% in the first nine months of 2013, thanks to back office and call center outsourcing firms.