The Philippine outsourcing industry is gearing up to penetrate the healthcare outsourcing market in the US, forecasted to be worth $54 billion by 2015, the Yahoo reported recently.
Good inbound customer service comes with expenses. In fact, in today’s competitive market, you need to go beyond industry standards and invest in transforming your customer service initiatives into something that will exceed the expectations of your customers. Spending for customer service is definitely a worthwhile decision as it will help boost revenues by driving […]
Many brands, especially those selling software and consumer electronics are engaging in technical support outsourcing. This is often viewed as a smart business option for the many benefits it offers, with cost reduction as the primary advantage. Outsourcing to save costs In order to maintain a high level of competitiveness and keep turnover low, companies […]
Business process and call center outsourcing were originally done to reduce overhead cost. It has sinced evolved into a practice that is aimed to increase productivity and quality. ย The overall delegation of tasks to offshore service providers has become a popular strategy that improves business growth and financial stability for a variety of reasons and […]
Since overtaking India a few years ago in the race for offshoring supremacy, the Philippine outsourcing industry continues its progressive momentum without any traces of slowing down. And now it stands to be a major beneficiary of one of the most important trends in Asia.
There may be cases wherein your call center outsourcing project in the Philippines is not yielding positive results for your business. This is not uncommon and is ultimately a natural part of the process, just like evaluating whether you will fire an in house employee. If you do decide on discontinuing the contract with your […]
When you outsource to Philippine call centers, you are somewhat relinquishing a certain level of control over operations. This is a cause of worry among business owners who fear that outsourcing may result in low-quality outputs especially since operations are done literally thousands of miles away from the mother company.