Every company has technical support needs. The question is whether to keep this in-house or outsource it to an offshore provider. Let’s take a look at why you should consider outsourcing your tech support.
Every company has technical support needs. The question is whether to keep this in-house or outsource it to an offshore provider. Let’s take a look at why you should consider outsourcing your tech support.
Do you know that, as of late 2012, Facebook ranks as the most visited website? No wonder it’s a crucial tool for social media marketing. Recently, Facebook has rolled out updates marketers should take note of: a significant update on the relatively new Graph Search, and the ability to edit posted status messages.
Given the many popular destinations for business process outsourcing (BPO) solutions, should you be outsourcing to the Philippines? The short answer is yes. As a premium outsourcing hub, the Philippines has a lot of competitive advantages compared to similar low-cost destinations in Asia. In fact, just recently, the capital city of Manila has topped Tholon’s list […]
The Filipinos’ English proficiency is world renowned, and it’s one of the reasons why companies are outsourcing to the Philippines. English is the second official language in the country, and so locals are taught to speak the language proficiently starting from childhood. English in the Everyday Life Most Filipinos can already understand English at an […]
The call center outsourcing industry in the Philippines is the main factor driving the demand for office spaces, according to a leading real estate firm. In an Inquirer news report, CB Richard Ellis Philippines Inc. (CBRE) said that the BPO takes up 80% of the office market annually. According to their report, the fast expansion […]
For years, there has been an on-going battle between India and the Philippines for outsourcing supremacy. Recently though, the number of companies outsourcing to the Philippines over its other Asian competitor is increasing, as evidenced by recently bagging the title as the world’s call center capital. Both of these locations have cheap labor markets and […]
As the Philippines is one of the leading outsourcing destinations in the world, many are surprised to learn that outsourcing to the Philippines is not as cheap as initially expected. While home-based offshore virtual assistants accept payments as little as $2.50 per hour, those employed by call center companies often have higher compensation. In fact, […]
Since the 1990s, many companies have been outsourcing their customer service functions instead of keeping an in-house department. There are many reasons for this, but it’s safe to say that one of the most important reasons is cost savings: having an outsourced team of customer service representatives is considerably less expensive than operating in-house. How […]
One of the reasons companies bank on Philippine call centers is the Filipinos’ widely known cultural affinity with the West. While this is generally true, Filipino employees still have cultural peculiarities and value that company’s management teams need to be aware of and understand to optimize their workforce’s capability and productivity. What are the things […]