Nearly three years after unseating India as the top outsourcing location, the Philippines’ call center industry remains progressive and it doesn’t look like it has any intentions of slowing down any time soon. In recent reports for the upcoming International Contact Center Conference & Expo (ICCCE), Contact Center Association of the Philippines (CCAP) President Benedict […]
The global healthcare IT outsourcing market is expected to grow by $50.4 billion in 2018 from $35 billion in 2013. This poses as a good opportunity for the call center industry in the Philippines, which is positioning itself as a leader in healthcare outsourcing. The recent report by international research firm MarketsandMarkets cites health insurance, […]
Metro Manila still surpasses its provincial counterparts as the preferred location of outsourcing companies in the Philippines, property advisory/consultancy Colliers Inc. said in a recent business report. Accordingly, companies are shifting back operations to the said city, with Colliers Philippine director Jie Espinosa stating that, About 70-80% of requirement go back to Metro Manila. This […]
Aside from technology, people and processes are also instrumental for a company in reaching its desired performance and productivity level. Philippine-based call center companies therefore have their own set of practices designed to maximize agent performance. Though these practices differ with each company, general ones proven to be highly effective are listed below: Performance analysis […]
The country is now leading the economic race in Southeast Asia, an international debt watcher reported last Monday. This poses a positive outlook for the outsourcing industry in the Philippines, shown to be a main contributing factor to the overall progress of the economy, and other sectors. According to news reports, Standard and Poor’s Rating Services […]
The growing volume of user-generated content (UGC) exposes a website to risks, consequently demanding the need for content moderation. This applies to all forms of UGCs – short and long texts, multimedia such as videos and images, and other formats such as opinion polls. Moderating online content is particularly crucial for corporate and affiliated websites, […]
Recent events involving TripAdvisor and Edmunds.com are proof that there is a clear need for social fraud support and other cautionary measures to filter out fake accounts and reviews. Once created only by authentic customers, online reviews are being used by certain corporate entities to post fraudulent content with the goal of luring potential customers […]
Far from its previous incarnation as a struggling economy in Asia, the Philippines is now a premiere location for telemarketing, web design, and other segments in the business process outsourcing (BPO) industry. It has also proven to be quite the force as it has managed to surpass other outsourcing hubs in Southeast Asia. And if […]
As the global economy recovers from the pandemic, consumers and companies are recognizing the value of having their critical processes outsourced to the Philippines. Deciding to entrust various sections of your business to a third-party company is one thing. Jumping aboard the outsourcing train is another. So, if you want your outsourcing endeavors to be […]