Blog | Outsourcing News and Tips

THE OPEN ACCESS BPO BLOG

Discover news and perspectives from Open Access BPO on outsourcing, customer experience, and the digital economy. Our articles explore industry shifts, emerging technologies, and the role of AI-powered solutions and multilingual teams in driving business growth.

Each post shares practical CX strategies to help businesses scale and strengthen customer relationships, along with company updates that highlight our growth and initiatives.

Philippine Outsourcing Solutions

Outsourcing data entry solutions: Importance of accuracy

As companies grow, so do the volumes of data that needs to be managed. As such, most companies opt to outsource various kinds of data entry solutions to different business...

By OABPO Blog Team

August 16, 2013

Philippine Outsourcing

No slowing down for the Philippines’ bullish call center sector

Nearly three years after unseating India as the top outsourcing location, the Philippines’ call center industry remains progressive and it doesn’t look like it has any intentions of slowing down...

By OABPO Blog Team

August 15, 2013

Philippine Outsourcing

Philippines’ call center industry and global IT healthcare outsourcing

The global healthcare IT outsourcing market is expected to grow by $50.4 billion in 2018 from $35 billion in 2013. This poses as a good opportunity for the call center...

By OABPO Blog Team

August 14, 2013

Philippine Outsourcing Top Story

Philippine outsourcing companies still prefer Metro Manila

Metro Manila still surpasses its provincial counterparts as the preferred location of outsourcing companies in the Philippines, property advisory/consultancy Colliers Inc. said in a recent business report. Accordingly, companies are...

By OABPO Blog Team

August 12, 2013

Call Center Agents Philippine Outsourcing

Call center in the Philippines: Maximizing the performance of call center agents

Aside from technology, people and processes are also instrumental for a company in reaching its desired performance and productivity level. Philippine-based call center companies therefore have their own set of...

By OABPO Blog Team

August 9, 2013

Philippine Outsourcing News Top Story

Outsourcing to the Philippines: Bright outlook as country named SEA’s new economic leader

The country is now leading the economic race in Southeast Asia, an international debt watcher reported last Monday. This poses a positive outlook for the outsourcing industry in the Philippines,...

By OABPO Blog Team

August 8, 2013

Solutions

The need for content moderation

The growing volume of user-generated content (UGC) exposes a website to risks, consequently demanding the need for content moderation. This applies to all forms of UGCs - short and long...

By OABPO Blog Team

August 8, 2013

Case Studies Solutions

Case studies on the need for social fraud support

Recent events involving TripAdvisor and Edmunds.com are proof that there is a clear need for social fraud support and other cautionary measures to filter out fake accounts and reviews. Once...

By OABPO Blog Team

August 6, 2013

Philippine Outsourcing Top Story

BPO and telemarketing: Philippines to hit $20B target by 2016

Far from its previous incarnation as a struggling economy in Asia, the Philippines is now a premiere location for telemarketing, web design, and other segments in the business process outsourcing...

By OABPO Blog Team

August 5, 2013