Customer service is one of the most important aspects of businesses. Lee Resource Inc. says that 91% of unsatisfied customers will tell 9 to 15 people about their negative experience. If the experience was particularly difficult, then 13% of unhappy customers will tell more than 20 people about their ordeals. With a lot riding on these […]
A successful business process outsourcing (BPO) firm should provide more than the standard call center services : non-voice solutions play a major role in ensuring back office productivity and operations are appropriately addressed. Non-voice solutions: Essential business needs The term non-voice refers to a banner of services that provides support to a company s primary […]
Outsourcing in Australia took a different turn as Aussies are now realizing the potentials of the business practice. As the global competition heats up, many entry level Australians would rather strengthen their careers than do menial tasks around the office. Similarly, seasoned business persons would rather focus on their strengths than to perform auxiliary jobs […]
Aside from strong leadership, reliable methodologies, and loyal customers, companies need a steadfast clientele that will support them continuously. While these are attainable through time and practice, a dedicated client list is something most, if not all, businesses have less control over than they would like. Consequently, companies need a customer service provider that can […]
The healthcare and Information Technology (IT) industries are no strangers to business process outsourcing (BPO). In fact, these two sectors are huge contributors to the Philippines local economy. The business process also helps companies in a broad spectrum of professions and industries to compete globally with their contemporaries while incurring significant cost reductions and boosting […]
An article from ZDNet explores recent industry rumors that China is trying to outpace India and the Philippines as the IT outsourcing capital of the world. But does the Sleeping Dragon have what it takes to overthrow the Pearl of the Orient Seas? The Philippine IT-Business Process Outsourcing (BPO) Industry The Philippine IT-BPO industry is booming. […]
E-commerce is taking a new form. Thanks to mobile-commerce or m-commerce, online shopping has never been easier. M-commerce is based upon the premise of providing services ‘anytime, anywhere.’ A perfect example is a consumer who wants to pay for services while traveling, or a person who wants to check out the latest products from his favorite […]
The Philippine business process outsourcing (BPO) industry will continue to thrive despite evident peso appreciation, according to Contact Center Association of the Philippines (CCAP) president Benedict Hernandez. Hernandez acknowledges that while the strong currency could compromise the competitiveness of Philippine-based BPO firms, the country is still poised to lead the industry with its high value proposition […]
Makati, Philippines – An archipelago situated in Southeast Asia, the Philippines is quickly establishing itself as a leading provider of business process outsourcing (BPO) services. The officiating body of the contact center industry in the Philippines, Information Technology and Business Process Association of the Philippines (IBPAP) released staggering reports of how the country performed in the previous fiscal […]