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5 Tell-tale signs your call center agents are burning out

Chronic workplace burnout can lead to high employee attrition rates. What should customer support managers do to address this? When you start noticing dips in your customer support team’s productivity levels, it’s easy to assume that it’s just because of laziness. When this happens, your first move would probably be to hold a meeting and […]

4 Key elements of a satisfying customer support experience

Can your brand adapt to the constantly changing customer support landscape? In a market filled with countless brands and products, standing out is a challenging task. The single best differentiator you need to focus on is the customer experience. By delivering stellar and memorable services, you get to encourage people to choose your brand over […]

5 Ways to boost customer satisfaction this holiday season

Thanksgiving Day, Black Friday, and Cyber Monday mark the official start of the holiday sale period. During this season, how can brands boost customer satisfaction and increase their sales? Every year, millions and millions of shoppers visit their favorite stores or go online to avail exciting holiday promos. For retailers, therefore, this period is crucial. […]

11 Ways to build an effortless customer experience

Building hassle-free customer journeys can help brands foster loyalty among their target market. Customer relationship managers know it takes a lot of hard work to make customers happy, and that’s why call centers are also under a lot of pressure. For years, many entrepreneurs thought the key to retaining customers is impressing them. They thus […]

The Philippines’ 7.1% economic growth is fastest in Asia

Among Asian emerging economies that have released their growth data for Q3 2016, the Philippines is the fastest-expanding nation. As indicated by its gross domestic product (GDP), the Philippine economy grew 7.1% in Q3 (July to September) this year. The expansion is backed by robust public infrastructure spending, increased private construction, and improvements in agriculture. […]

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Open Access BPO
Open Access BPO3 days ago
Call centers cannot afford data loss. However, circumstances like hardware glitches, #cyber attacks, and natural disasters can lead to this.

How do you protect the lifeline of your #CallCenter in such cases? Find out in this blog: https://zcu.io/bjPx

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Your customer service defines your business. The first step to ensuring that you do the right thing is to adapt the language that helps you deliver excellent #CustomerSupport: https://zcu.io/JRI2

#WeSpeakYourLanguage #CustServ #CallCenter
Open Access BPO
Open Access BPO6 days ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO7 days ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

#WeSpeakYourLanguage #CustServ #CustomerSupport
Open Access BPO
Open Access BPO1 week ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 weeks ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService