The role of content marketing in spreading brand awareness, gathering leads, and increasing conversions for your business can never be fulfilled without effective content management. From ideation and article publishing to sharing of blog posts and interacting with readers, the overall content experience you provide to your audience must be carefully thought out. Here are […]
In today’s digital age, you’d expect businesses to be well-aware of their consumers’ e-commerce needs and are able to provide the level of service that matches a modern person’s standard for quality customer experience. Recent figures, however, reveal that not all brands are completely in touch with what their audiences want, thus creating a digital […]
Flawed customer care protocols are not always the cause of ineffective customer service. More often than not, poor customer support is caused by the improper execution of these strategies. This means that the people you hire must be qualified with the skills the job calls for. Hiring the right people is therefore your first step […]
As Asia maintains its dominance in the global outsourcing scene, the region continues to produce new business process outsourcing (BPO) hubs to its arsenal of world-class business centers. Among those emerging BPO destinations is Taiwan. But does this East Asian island nation have what it takes to position itself among Asia s roster of already-established […]
Businesses need to ensure a positive customer experience, which is why important brand touchpoints need to be optimized. Customer experience encompasses every interaction a customer has with a company, from browsing a website to engaging with customer service representatives. These interactions, known as brand touchpoints, play a pivotal role in shaping the overall customer experience. […]
Call quality monitoring is how outsourcing firms keep their output at an exceptional level. Here’s a look at how it is optimized. Quality monitoring is the backbone of a successful call center. It guides your agents toward delivering exceptional customer service while ensuring compliance. Through established standards, call quality monitoring contributes directly to heightened customer […]
Developing the local business process outsourcing (BPO) industry is listed as one of the Philippines business development core areas. This is according to a report made by the Department of Transportation and Communications (DOTC). In doing so, the Philippine government envisions a developed nation that will be dubbed as a “world-class ICT services provider.” Alongside […]
Social login has been saving users and brands alike from the hassles of making customers give the same information over and over again for the different sites they visit. With just a click, users can easily connect their social media profile to a third-party site and sign in using the details they previously set up. […]
In a bid to further polish Davao as the Philippines next premier information technology and business process outsourcing (IT-BPO) hub, an international consulting company put to together a two-week training course for young potential programmers in Davao.
