When you’re considering live chat as a platform for providing online support for your customers, you’d see how its pros can overwhelmingly outweigh its cons. Even if you put its cost-effectiveness aside, it s still easy to get convinced by how quick and proactive customer service becomes with instant messaging integrated on your websites. But […]

Continuing to set global commercial real estate records, Philippine-based property firms have been developing more office spaces to accommodate the ballooning business process outsourcing (BPO) industry in the country.

A company s customer service language speaks volumes about how well it knows the market it serves. Using it effectively even does a better job of building a certain image for a brand more than any other strategy could. It s the same reason behind many businesses’ decision to partner with a multilingual call center—to […]

Call centers are becoming a hacker’s favorite point of entry in infiltrating a company’s database of sensitive client information and protected strategies. Whether or not your contact center handles financial and banking accounts, it could still be a potential target for cross-channel fraud because of its vulnerability to social engineering techniques. While there are security […]

It s a widely followed advice in the business world that if you want your consumer base to stay solid, you must focus more on fostering loyalty among present customers instead of devoting most of your efforts to attracting new ones. Brand loyalty does play a major role in customer retention, and an even greater […]

It s not hard to imagine how difficult working on a night shift is. Performing a stressful job during the ungodly hours of the day can take a toll on the third shift employee s health. If you manage your own team of night shift agents in a call center in the Philippines, you don […]