The recently concluded 10th Mobile World Congress (MWC) has been deemed a massive success. It wasn’t just for hitting a record-high number of attendees (more than 93,000), but also for leaving tech experts and enthusiasts around the world with a hefty amount of innovation, and insights about the mobile tech world.
Aside from ease of navigation and good design, most online shoppers would always prefer to visit websites that can offer them convenience and efficient customer support when buying online. As business owners, you don t want to see site visitors leaving your online store without making any purchases just because no one can answer their […]
Although a relatively young concept, cause related marketing has successfully become a popular marketing approach for some of today s biggest brands. Over the years, consumers have witnessed an increasing number of companies choosing to stand for a charitable cause.
Information technology and customer service jobs have once again qualified for all three categories of Jobstreet.com s annual roundup of the highest paying industries in the Philippines.
When you’re considering live chat as a platform for providing online support for your customers, you’d see how its pros can overwhelmingly outweigh its cons. Even if you put its cost-effectiveness aside, it’s still easy to get convinced by how quick and proactive customer service becomes with instant messaging integrated on your websites. But this […]
Continuing to set global commercial real estate records, Philippine-based property firms have been developing more office spaces to accommodate the ballooning business process outsourcing (BPO) industry in the country.
A company’s customer service language speaks volumes about how well it knows the market it serves. Using it effectively even does a better job of building a certain image for a brand more than any other strategy could. It’s the same reason behind many businesses’ decision to partner with a multilingual call center—to provide the […]
Call centers are becoming a hacker’s favorite point of entry in infiltrating a company’s database of sensitive client information and protected strategies. Whether or not your contact center handles financial and banking accounts, it could still be a potential target for cross-channel fraud because of its vulnerability to social engineering techniques. While there are security […]
It s a widely followed advice in the business world that if you want your consumer base to stay solid, you must focus more on fostering loyalty among present customers instead of devoting most of your efforts to attracting new ones. Brand loyalty does play a major role in customer retention, and an even greater […]
