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The 4 basic steps to customer service recovery

Failing to meet customer expectations is one of the biggest no-nos that any customer service provider should never commit. You must do your absolute best to fulfill your duty and deliver what is being asked, as long as it’s within your nature of business and capacity. However, there are unforeseen and unavoidable instances that cause […]

4 Traits that millennial customers want in a brand

In a post describing the generations of customers that every business must learn to accommodate, we labeled Generation Y as the easiest to market to but the hardest to manage. This demographic composing of millennials is targeted by businesses not only because its massive population of consumers is highly influential, but more importantly because it’s […]

Talk about your competition without looking like the bad guy

In a highly competitive industry, businesses always face the challenge of differentiating themselves from their competition, may it be in terms of customer service solutions or product and service offers. At some point during your sales meetings, clients may ask you who your competitors are and why you re better than any of them. You […]

Stages of customer experience a Philippine call center must ace

Delivering great customer experience is one of the many goals that every Philippine call center requires its agents to achieve. Actually doing so, however, is easier said than done. With each person having unique needs and different definitions of satisfaction, the customer experience an agent gives can vary from customer to customer.

Call center scripting: Does it really help your customer service?

Spiels and scripts are considered staple elements in agent training and in the actual execution of voice campaigns of most call centers in the Philippines. Many customer service providers swear by how seamless calls become when delivered following a well-crafted script, but can customers say the same about templated conversations?

4 Ways to generate leads on social media

For most people, social media is one of today s most popular and easily accessible sources of entertainment and information about people and matters they care about. For businesses, however, social media makes a powerful avenue for executing their digital marketing strategy.

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Open Access BPO
Open Access BPO7 hours ago
Planning to set up your own team of #CallCenter agents? Get familiar with these 5 key #hiring strategies before outsourcing your business needs to a #BPO company: https://zcu.io/FHNE

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO3 days ago
How can you cultivate #inclusivity in a diverse workplace—or any workplace, for that matter? Listen, then learn.

When we practice active open-mindedness, we can find common ground despite our differing cultures, languages, ages, races, genders and abilities. We learn to overcome the unconscious bias often deep-rooted in our values and transform these differences into strengths.

#WeSpeakYourLanguage #OACelebratesDiversity #GlobalDiversityAwarenessMonth
Open Access BPO
Open Access BPO4 days ago
User-generated content may provide marketing opportunities, but they can also affect your #brand reputation. Amp up your #ContentMarketing strategy while ensuring those content submissions comply to ownership policies with an expert #ContentModeration team: https://zcu.io/5Arf

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
Looking for a #ContentModeration solutions provider? Check out these different moderation options before tapping an expert to manage your website or community forum: https://zcu.io/rIx0

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO5 days ago
A Microsoft study revealed that 21% of customers hate having to contact brands over and over regarding the same concern. Follow these 8 #CustomerService tips to reduce repeat complaints! https://zcu.io/dGT5

#WeSpeakYourLanguage #CustomerSatisfaction #CustServ
Open Access BPO
Open Access BPO6 days ago
There are two types of #CallCenter agents for businesses looking to outsource: the #generalist and the #specialist. Get a closer look at their strengths to determine which type can help you deliver superior multilingual #TechSupport: https://zcu.io/ckQi

#WeSpeakYourLanguage