8 Employee training techniques for your millennial workforce

Faith Ocampo Published on July 2, 2015

young-female-call-center-agent-with-diverse-millennial-coworkers-in-the-back
There’s much to say about millennials and their unique preferences when it comes to jobs , technology, and brands . In the workplace, they are often labeled rather callously as “lazy” or “self-absorbed,” but all these may only be stemming from how and where they grew upโ€”in an environment very different from what it had been three decades back. Now, millennials are coming in big waves to many outsourcing companies, dominating over the workforce structure.
And managers are struggling. A study from Bentley University said that 68% of corporate recruiters are having trouble managing a workforce of digital natives, who come with many expectations and high attrition rates. To bring out the best from this generation, here are eight actionable employee training techniques to enrich their learning experience.

1. Answer the “why.”

millennial-coworkers-chatting-outside-the-office

Millennials are likely to immerse themselves in something if they fully understand its purpose and their role in bringing that purpose to life. Emphasize how they fit into the bigger picture, and you ll notice how this motivates them to invest their best capabilities.

 

2. Training Program

excited-diverse-millennial-employees-huddled-together-over-a-laptop

When designing your training program and developing instructional manuals, understand that because millennials spend most of their time in digital platforms, they’ve become used to skimming instead of thoroughly digesting content. This makes long pieces of content challenging to absorb. Shorter content with straight-to-the-point pieces of information have become more memorable, accessible, and applicable for them.

 

3. Provide constant feedback.

male-millennial-employee-looking-at-document-pointing-boss

Millennials are always hungry for feedbackโ€”whether it s a compliment, constructive criticism, or inputs into their performance and how they can do better. This is useful not only for your workforce, but also for the company. Look at it as an opportunity to fine-tune the quality of your team s outputs while honing the skills of your employees.

 

male-millennial-using-technology-virtual-user-interface-UI

Perhaps millennials are very much different from the previous generation because they were born into a highly digital world. And because they’re so familiar with it, technology is one of the best ways to engage them. Employee training techniques that incorporate social media or online discussions can promote learning and collaboration among millennials, and can help keep them from losing interest during training.

 

5. Offer flexibility.

female-millennial-employee-at-office-desk-wearing-cake

The flexibility that millennials crave is not solely in terms of work schedules or dress codes. They also want flexibility in terms of how much the workplace allows them to express their own ideas and individuality. Outsourcing companies should watch out for this, due to the rigid systems common in this type of industry.

 

6. Clarify your expectations.

millennial-employee-young-boss-discussing-document-on-clip-board

Along with the millennials’ limited exposure to the corporate world is their inexperience in understanding and keeping to heart exactly what is expected from them. Clarifying what you, the company, and its clients expect from them will help avoid miscommunications and encourage them to adjust their own standards as well.

 

7. Promote meaningful collaborations.

young-millennial-employees-huddled-together-holding-hands-team-work

Teamwork and networking are everything that matters to millennials. A workplace that encourages them to collaborate with others in achieving specific goals is a healthy work environment for them. So rather than viewing social media as a distraction, welcome this idea by using it as a tool to engage your millennial workforce.

 

8. Emphasize the job’s deeper purpose.

young-businessman-getting-to-run-a-lap-on-tracks-to-city

Millennials are known for their proactive participation in meaningful causes. By making them understand the value of their job, you are actually motivating millennials to focus on the organization’s goal as you help them attain success in their own way.

Millennials possess a tremendous potential to push your organization closer to success. The most crucial step is to embrace this generation s uniqueness, and tap into their individuality to unleash what they are capable of.

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO 7 days ago
Aside from the location advantage, the ๐๐ก๐ข๐ฅ๐ข๐ฉ๐ฉ๐ข๐ง๐ž๐ฌ ๐ญ๐ก๐ž ๐ฆ๐จ๐ฌ๐ญ ๐ฅ๐ฎ๐œ๐ซ๐š๐ญ๐ข๐ฏ๐ž ๐๐ž๐ฌ๐ญ๐ข๐ง๐š๐ญ๐ข๐จ๐ง ๐Ÿ๐จ๐ซ ๐ฆ๐ฎ๐ฅ๐ญ๐ข๐ฅ๐ข๐ง๐ ๐ฎ๐š๐ฅ ๐œ๐š๐ฅ๐ฅ ๐œ๐ž๐ง๐ญ๐ž๐ซ ๐ฌ๐ž๐ซ๐ฏ๐ข๐œ๐ž๐ฌ in Southeast Asia because of these Filipino qualities:
โ€ข neutral accent;
โ€ข multilingual proficiency;
โ€ข dedicated work ethics;
โ€ข resilience and adaptability; and
โ€ข close affinity with Western cultures.

Read: https://buff.ly/47sGAKD

----------
Partner with a #CallCenter with strong #CustomerExperience expertise: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
#CustomerSatisfaction #CSat #CX
Open Access BPO 7 days ago
๐—™๐—ผ๐—ฟ๐—ฒ๐—ฐ๐—ฎ๐˜€๐˜๐—ถ๐—ป๐—ด ๐—ฎ๐—ฐ๐—ฐ๐˜‚๐—ฟ๐—ฎ๐—ฐ๐˜† is a valuable metric to determine the challenges your #CustomerSupport team will face.
It allows you to manage your team and distribute the workload accordingly, paving the way for an efficient operational output.

Read: https://buff.ly/3R0VCk2

----------
Effective employee and ops management ensure high #productivity for optimal 24/7 coverage.

So, only partner with an #outsourcing specialist with robust and foolproof ops strategies that will make your brand soar: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerExperience #CustomerService
Open Access BPO 8 days ago
Creating culturally diverse teams in #CallCenters is not just a moral imperative but a strategic advantage.

Here are 6 more compelling reasons for ensuring #CulturalDiversity in the workplace: https://buff.ly/3MYaCO6

----------
Choose an #outsourcing partner with diverse teams and cultures:
OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#diversity #inclusitivity
Open Access BPO 8 days ago
This expansion is a strategic move that signifies a major milestone in ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข's continuous growth and dedication to serving its expanding international clientele.

It enhances the company's capacity to manage additional programs, grow its teams, and create job opportunities for Davao-based

more via KRON 4 News
https://buff.ly/3sVKUD7
Open Access BPO 9 days ago
๐€๐ซ๐ž ๐ก๐ฎ๐ฆ๐š๐ง ๐œ๐จ๐ง๐ญ๐ž๐ง๐ญ ๐ฆ๐จ๐๐ž๐ซ๐š๐ญ๐จ๐ซ๐ฌ ๐ฌ๐ญ๐ข๐ฅ๐ฅ ๐ง๐ž๐œ๐ž๐ฌ๐ฌ๐š๐ซ๐ฒ ๐ข๐ง ๐ญ๐ก๐ž ๐ฆ๐ข๐๐ฌ๐ญ ๐จ๐Ÿ ๐š๐ฅ๐ ๐จ๐ซ๐ข๐ญ๐ก๐ฆ-๐ฉ๐จ๐ฐ๐ž๐ซ๐ž๐ ๐๐ข๐ ๐ข๐ญ๐š๐ฅ #๐‚๐จ๐ง๐ญ๐ž๐ง๐ญ๐Œ๐จ๐๐ž๐ซ๐š๐ญ๐ข๐จ๐ง ๐ญ๐จ๐จ๐ฅ๐ฌ.

It's humans vs algorithm in this blog post! Read all about it now: https://buff.ly/3uybgeN

----------
Outsource content moderation and other business or knowledge process needs: buff.ly/3sJxKJl

#WeSpeakYourLanguage
Open Access BPO 9 days ago
#CallCenter Team Leaders drive progress and ensure exceptional #CustomerExperience.

Want to unlock the secrets to becoming an extraordinary leader for your team?

Here are the 5 biggest enemies of great leadership, along with a few tips on how to be a good leader: https://buff.ly/3G7P2Dc

----------
Partner with Open Access BPO. We have great call center agents and team leaders to guarantee your brand's growth: https://buff.ly/47MoEKX

#WeSpeakYourLanguage
Open Access BPO