Businesses need to ensure a positive customer experience, which is why important brand touchpoints need to be optimized. Customer experience encompasses every interaction a customer has with a company, from browsing a website to engaging with customer service representatives. These interactions, known as brand touchpoints, play a pivotal role in shaping the overall customer experience. […]
Call quality monitoring is how outsourcing firms keep their output at an exceptional level. Here’s a look at how it is optimized. Quality monitoring is the backbone of a successful call center. It guides your agents toward delivering exceptional customer service while ensuring compliance. Through established standards, call quality monitoring contributes directly to heightened customer […]
Developing the local business process outsourcing (BPO) industry is listed as one of the Philippines business development core areas. This is according to a report made by the Department of Transportation and Communications (DOTC). In doing so, the Philippine government envisions a developed nation that will be dubbed as a “world-class ICT services provider.” Alongside […]
Social login has been saving users and brands alike from the hassles of making customers give the same information over and over again for the different sites they visit. With just a click, users can easily connect their social media profile to a third-party site and sign in using the details they previously set up. […]
In a bid to further polish Davao as the Philippines next premier information technology and business process outsourcing (IT-BPO) hub, an international consulting company put to together a two-week training course for young potential programmers in Davao.
It’s no big secret that images sell better than words in the online world. Visuals play a role so integral in content marketing that even text or audio media must somehow come with an image for them to get noticed, shared, and deemed complete. In social media marketing, having visually appealing content to go with […]
Fending off unwanted calls has been one of the duties of the Federal Communications Commission (FCC) in order to provide a trouble-free communication experience to the American public. A product of this effort is the National Do Not Call Registry, a service that gives users the choice to keep telemarketers from reaching their numbers. Among […]
Google I/O has been recently concluded, with loads of insights, announcements, and updates about all things online. If you missed the 17th annual software developers’ conference, here are the important bits that you need to know to keep your social media and digital marketing strategies ahead of the game.
Tech giants Apple and Google are now taking the mobile commerce (m-commerce) game to the next level as both giants announce plans in refining their mobile wallet strategies.