It s not hard to imagine how difficult working on a night shift is. Performing a stressful job during the ungodly hours of the day can take a toll on the third shift employee s health. If you manage your own team of night shift agents in a call center in the Philippines, you don […]
Crowdsourcing is becoming a favorite content marketing move of many brands because of how it lets them access a vast, inexpensive resource of new, intellectual, and effective ideas. Not to mention, it encourages interaction between brands and their consuming public, as well as among fellow community members. The sense of collaboration that people get from […]
Shopper marketing composes of activities or strategies that retailers must execute in order to gain a good understanding of the people who buy from them. It deciphers consumer behaviors and shopping preferences so that brands can target their audiences better through promotional tactics that are well-tailored after each buyer demographic.
Self-service customer support channels are undeniably a big help in easing out the delivery of assistance to today s modern customers, whose definitions of satisfaction and convenience are perched on online technology. Many companies can attest to their clients high demand for self-serving help desks in the forms of mobile apps, FAQ (frequently asked questions) […]
Knowing the people you serve is one of the initial steps that telemarketers must take in order to sell to them well. The market segments you target may depend on your products, brand image, and other factors, but regardless of the industry you are in, there are roles that are present in every audience.
Failing to meet customer expectations is one of the biggest no-nos that any customer service provider should never commit. You must do your absolute best to fulfill your duty and deliver what is being asked, as long as it’s within your nature of business and capacity. However, there are unforeseen and unavoidable instances that cause […]
In a post describing the generations of customers that every business must learn to accommodate, we labeled Generation Y as the easiest to market to but the hardest to manage. This demographic composing of millennials is targeted by businesses not only because its massive population of consumers is highly influential, but more importantly because it’s […]
In a highly competitive industry, businesses always face the challenge of differentiating themselves from their competition, may it be in terms of customer service solutions or product and service offers. At some point during your sales meetings, clients may ask you who your competitors are and why you re better than any of them. You […]
Delivering great customer experience is one of the many goals that every Philippine call center requires its agents to achieve. Actually doing so, however, is easier said than done. With each person having unique needs and different definitions of satisfaction, the customer experience an agent gives can vary from customer to customer.
