Spiels and scripts are considered staple elements in agent training and in the actual execution of voice campaigns of most call centers in the Philippines. Many customer service providers swear by how seamless calls become when delivered following a well-crafted script, but can customers say the same about templated conversations?
For most people, social media is one of today s most popular and easily accessible sources of entertainment and information about people and matters they care about. For businesses, however, social media makes a powerful avenue for executing their digital marketing strategy.
Meeting with your staff to discuss ways to improve customer support is one way of making every member of the organization actively involved in the implementation of your customer service strategies. There are many ways you can get your in-house staff or the agents from your call center in the Philippines excited about being part […]
Following up with clients is one of the most commonly used sales strategies. The ability to develop a systematic follow-up strategy where creativity and personalized approach are key ingredients leads businesses to building stronger relationships with their customers. Asking sales agents from your call center in the Philippines to take an active role in this […]
Having a warm and pleasant attitude when interacting with other people is perhaps one of the most overused reminders being passed around in the world of customer service. Despite being a popular consideration, however, maintaining a customer-friendly attitude is not exactly easy to accomplish, especially if you’re working in a fast-paced work environment, such as […]
Words are powerful in changing anyone’s moods. Giving accurate information is one thing, but saying words that can make people feel better is another. Agents from your call center in the Philippines are trained rigorously to sound therapeutic and sincere over the phone. Your sales agents are always reminded of the different power words that […]
Poor customer service is not always a result of ineffective management or flawed policies. In most cases, the improper execution of customer service strategies is what causes a brand to lose customers. You can think of many ways to improve your services, but if your frontline personnel can’t do the job well, these plans will […]
Customers are expected to have high demands when it comes to customer service. Among these expectations, resolving concerns in a prompt or timely manner would be the most popular. Nobody wants to be kept waiting, which is why customers don t like to be put on hold when they reach out to your call center […]
There are many things that have evolved in the world of sales. Some things, however, stay the same. Building trust has always been a priority task of sales people whenever they get in touch with prospects or existing customers. The telemarketers from your call center in the Philippines, for example, will always end up talking […]
