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3 Tips for adapting a customer service language

Language and speech training is a significant part of every call center in the Philippines. Trainers make it a point to set the right tone and teach agents proper articulation of thoughts, as acing these goes miles longer in satisfying customers than any fancy promotional gimmick. No matter how attention-grabbing your marketing moves are, at […]

Why nurturing leads gets better results than networking

Networking is a time-tested way of finding possible partners and clients who could help grow your business empire. Whether done on your own or through a provider of business process outsourcing (BPO) services in the Philippines, networking usually follows these standard steps: follow leads, attend events, exchange contact information, follow up.

Cross-channel fraud: A bigger threat to call centers

Financial fraud is one of the threats that a Philippine call center should be prepared for if it s handling accounts under the banking and finance industry. And it s not only because financial services deal with sensitive client information, but also due to the fact that contact centers are vulnerable targets of fraudsters.

Speed and innovation: What customers expect in 2015

Customer service experts have been dubbing 2015 with many labels. For some, it’s a time for stepping up the game in terms of service speed, while others foresee it as a year of experimentations for the betterment of consumer experience. Even in the past few years, however, every company’s customer care unit and call center […]

How your business language can make or break customer service

As a company that lives and breathes with conversations, every Philippine call center knows the value and impact of words in determining the quality of the service it delivers, as well as the satisfaction of the customers it serves. Depending on their focus, contact centers typically follow a guideline about the words they should and […]

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Open Access BPO
Open Access BPO2 days ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

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Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

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Open Access BPO
Open Access BPO5 days ago
Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

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Open Access BPO6 days ago
Ensure business growth and program deployment by choosing the right outsourcing company to back up your #CallCenter processes. See how Open Access BPO effectively launches client programs with its flexible #outsourcing implementation approach: https://zcu.io/1EtL

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Your frontline #CallCenter agents play a vital role in fulfilling your commitments to your clients. Recruit the right people to make sure your #CustomerService strategies are implemented effectively: https://zcu.io/dPNj

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Open Access BPO1 week ago
The past year taught the industry that unforeseen events can have a drastic impact on businesses. But in the same way, we learned that it was possible to conquer them and turn them into opportunities for #growth.

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