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Wise choice of words for your email customer service

Words are powerful in changing anyone’s moods. Giving accurate information is one thing, but saying words that can make people feel better is another. Agents from your call center in the Philippines are trained rigorously to sound therapeutic and sincere over the phone. Your sales agents are always reminded of the different power words that […]

How to make hold times less traumatic for your customers

Customers are expected to have high demands when it comes to customer service. Among these expectations, resolving concerns in a prompt or timely manner would be the most popular. Nobody wants to be kept waiting, which is why customers don t like to be put on hold when they reach out to your call center […]

3 Ways building trust with customers can impact your sales growth

There are many things that have evolved in the world of sales. Some things, however, stay the same. Building trust has always been a priority task of sales people whenever they get in touch with prospects or existing customers. The telemarketers from your call center in the Philippines, for example, will always end up talking […]

What it means to have consistent customer service

Customers enjoy doing business with brands that can meet their expectations. Their loyalty is usually based on how you can sustain a particular level of experience every time they interact with your brand. If they had a smooth buying experience with your Philippine call center telemarketers, they will look forward to the same kind of […]

3 False assumptions about social marketing and customer service

Social media has become an indispensable part of most brands’ digital marketing strategy. The immense help it brings to businesses in transitioning their marketing and customer service initiatives from traditional to online is enough reason for companies to start embracing social media, not to mention that the services social networks and messaging apps provide are […]

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Open Access BPO
Open Access BPO1 day ago
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