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What customer experience means to different generations

Philippine call centers deliver customer service according to industry benchmarks and best practices that apply to all types of consumers. This includes expert buyers, common users, power purchasers, and both tech-savvy and traditional consumers. Grooming frontline employees as call center leaders While there’s a list of standards that firms must follow in order to do […]

Why nurturing leads gets better results than networking

Networking is a time-tested way of finding possible partners and clients who could help grow your business empire. Whether done on your own or through a provider of business process outsourcing (BPO) services in the Philippines, networking usually follows these standard steps: follow leads, attend events, exchange contact information, follow up.

Cross-channel fraud: A bigger threat to call centers

Financial fraud is one of the threats that a Philippine call center should be prepared for if it s handling accounts under the banking and finance industry. And it s not only because financial services deal with sensitive client information, but also due to the fact that contact centers are vulnerable targets of fraudsters.

Speed and innovation: What customers expect in 2015

Customer service experts have been dubbing 2015 with many labels. For some, it’s a time for stepping up the game in terms of service speed, while others foresee it as a year of experimentations for the betterment of consumer experience. Even in the past few years, however, every company’s customer care unit and call center […]

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Open Access BPO
Open Access BPO9 hours ago
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Open Access BPO18 hours ago
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Open Access BPO2 days ago
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Open Access BPO3 days ago
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Open Access BPO4 days ago
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Open Access BPO1 week ago
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