Having a warm and pleasant attitude when interacting with other people is perhaps one of the most overused reminders being passed around in the world of customer service. Despite being a popular consideration, however, maintaining a customer-friendly attitude is not exactly easy to accomplish, especially if you’re working in a fast-paced work environment, such as […]
Are you confident enough with your customer service email? Here’s how to use this channel to let customers know you care. Even in fast-paced customer service, effective customer service email communication remains relevant. Your choice of words holds the power to shape the customer experience, leaving a lasting impression on satisfaction and loyalty. The impact […]
Table Of Contents Hiring is the Best Place to Start How Good and Bad Hires Affect Your Reputation Defining the Right Fit Crafting a Targeted Job Description Strategic Recruitment Channels Screening and Selection Behavioral Interviews Role Play and Simulations Cultural Alignment Training and Onboarding Continuous Development Partner with Open Access BPO Poor customer service is […]
Customers are expected to have high demands when it comes to customer service. Among these expectations, resolving concerns in a prompt or timely manner would be the most popular. Nobody wants to be kept waiting, which is why customers don t like to be put on hold when they reach out to your call center […]
There are many things that have evolved in the world of sales. Some things, however, stay the same. Building trust has always been a priority task of sales people whenever they get in touch with prospects or existing customers. The telemarketers from your call center in the Philippines, for example, will always end up talking […]
Customers enjoy doing business with brands that can meet their expectations. Their loyalty is usually based on how you can sustain a particular level of experience every time they interact with your brand. If they had a smooth buying experience with your Philippine call center telemarketers, they will look forward to the same kind of […]
Social media has become an indispensable part of most brands’ digital marketing strategy. The immense help it brings to businesses in transitioning their marketing and customer service initiatives from traditional to online is enough reason for companies to start embracing social media, not to mention that the services social networks and messaging apps […]
Table Of Contents The Impact of Customer Attrition on Business Success Types of Customer Attrition and Their Impact on Businesses Causes of Customer Attrition: What Makes Customers Leave? The Financial Implications of Customer Attrition for Businesses Counting the Losses: Measuring the Cost of Customer Attrition How Much Can You Lose with Every Customer Who Leaves? […]
Multisourcing is one of many business process outsourcing (BPO) trends that have been shaping the Philippine call center industry in the past few years. Although not an entirely new practice, having several vendors providing different or related services to one company has gained recent popularity due to several factors.