It s an established notion that for customer service to be deemed successful, the business must be able to deliver what the customer requires. This is why first-contact resolution and other results-based metrics are strictly aimed by Philippine call centers and customer care units of most companies.
Modern customers expect a lot from businesses especially when it comes to customer service. If you are outsourcing to a call center in the Philippines, it s not enough for you and your outsourcing partner to just keep an eye on your customer support team s efficiency and reliability. You need to think of ways […]
In order to fulfill your role as an online content moderator or community manager effectively, you must get to know the members of your online community. Primarily, you must understand why they chose to be part of your circle in the first place. Knowing the factors that motivated them to sign up as community members […]
Online content moderators are like members of your neighborhood watch. Just like your local community, Internet users are free to interact with one another and express contrasting opinions on different matters. But just like any forms of organization, there will always be people online who won t behave the way you expect them to.
Making your online platforms interactive by welcoming comments, reviews, contest submissions, social media posts, and other contributions is definitely a good way of strengthening your online presence. These interactions drive audience engagement and draw prospective customers closer to your brand. Not all forms of user-generated content (UGC), however, are good for you. Welcoming UGC can […]
Crowdsourcing is one of the nicest things the Internet can offer to website owners, online community managers, and social media moderators. Random users can be gathered to complete an online task for you or solve a problem which normally would require professional help.
As website owners like you look for new ways to take your social marketing strategy to a higher level, it’s only natural for you to eventually hire experts that can safeguard your online platforms. You can either outsource content moderation to a digital security agency or hire community management experts yourself.
When thinking about how to effectively manage the online communities and discussions on your social media networks, websites, or forums, planning how user-generated content (UGC) can be moderated properly should always be a priority. After all, social media marketing isn t just about having an active online presence on social networks; it s about building […]
Your online forum is where members of your community can discuss and exchange ideas that are related to your brand’s niche. This helps make your website more welcoming to new users. Unfortunately, forums are also the favorite hangout places of sneaky link builders and digital marketers.
