When your customers reach out to your call center in the Philippines to raise their complaints, your customer service representatives are expected to apologize for the inconvenience they are experiencing. Apologizing doesn’t necessarily have to be a sign of guilt or incompetence; it can be a call-handling strategy for appeasing angry customers.
Perhaps every business dreams of having the ability to peer inside the minds of their customers to know what they honestly think about the company s products and services. Finding out if your market loves or loathes your brand is like top feat, as it lets you in on what you need to do to […]
Customers are integral part of your daily business operation. Every business is expected to keep its customers satisfied all the time; that s why initiatives like outsourcing to a call center in the Philippines are widely practiced.
There s a dreaded point in time when a retail business has to face its greatest fear – losing its valued customers. No matter how you condition yourself or your call center in the Philippines that it s just normal for customers to decide that they no longer want to do business with you, the […]
It s always bad news to see customers leave your establishment frustrated. For retailers that have long been geared up for moments like this, however, seeing customers go is never an alarming scenario. And by “geared up,” we mean having an extension of their brick-and-mortal operations either to a Philippine call center or to their […]
There are many reasons why soliciting feedback from customers, either personally or through your outsourced call center in the Philippines, can help your business. Customer feedback can reveal your weak and strong areas. This knowledge can then guide your product development and training efforts. Actively seeking for suggestions is also a sign that you value […]
Persistence is both an art and a highly valued skill in every call center in the Philippines, particularly those that handle outbound sales accounts. It is an important part of training telemarketers so that they can promote the products they represent without crossing the line between persistence and annoyance.
Call centers in the Philippines have been consistently taking the country’s business process outsourcing (BPO) industry to great heights by earning the sector acclaims and positive reputations from foreign markets. While the industry’s immense contribution play a big role in driving the Philippine economy towards the road to stability it currently takes, counterparts from neighboring […]
Giving customers access to a customer service knowledge base is a great way to be proactive. Instead of having to speak with representatives from your outsourced call center in the Philippines, your customers can now find self-help information however and whenever they need it. Since every brand must provide exceptional customer experience, creating more customer […]
