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The holiday horror that your business shouldn’t be afraid of

It s always bad news to see customers leave your establishment frustrated. For retailers that have long been geared up for moments like this, however, seeing customers go is never an alarming scenario. And by “geared up,” we mean having an extension of their brick-and-mortal operations either to a Philippine call center or to their […]

How to make the most of positive customer reviews

There are many reasons why soliciting feedback from customers, either personally or through your outsourced call center in the Philippines, can help your business. Customer feedback can reveal your weak and strong areas. This knowledge can then guide your product development and training efforts. Actively seeking for suggestions is also a sign that you value […]

How to make prospects say yes (without being annoying)

Persistence is both an art and a highly valued skill in every call center in the Philippines, particularly those that handle outbound sales accounts. It is an important part of training telemarketers so that they can promote the products they represent without crossing the line between persistence and annoyance.

Philippine call centers cause erosion to Indian counterparts

Call centers in the Philippines have been consistently taking the country’s business process outsourcing (BPO) industry to great heights by earning the sector acclaims and positive reputations from foreign markets. While the industry’s immense contribution play a big role in driving the Philippine economy towards the road to stability it currently takes, counterparts from neighboring […]

Adopting a customer self-service strategy can make you stand out

Giving customers access to a customer service knowledge base is a great way to be proactive. Instead of having to speak with representatives from your outsourced call center in the Philippines, your customers can now find self-help information however and whenever they need it. Since every brand must provide exceptional customer experience, creating more customer […]

How to cultivate a sense of customer service in every employee

When we explained that customer experience thrives on the collaboration of every role in a company, we pointed out that that the employees failure to recognize this hints work culture issues. This is why call centers in the Philippines (or any top outsourcing hub the world) reinforce the thinking that customer service is the duty […]

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Open Access BPO
Open Access BPO22 hours ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO2 days ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

#WeSpeakYourLanguage #CustServ #CustomerSupport
Open Access BPO
Open Access BPO5 days ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

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Open Access BPO
Open Access BPO7 days ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO1 week ago
Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

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Open Access BPO
Open Access BPO1 week ago
Ensure business growth and program deployment by choosing the right outsourcing company to back up your #CallCenter processes. See how Open Access BPO effectively launches client programs with its flexible #outsourcing implementation approach: https://zcu.io/1EtL

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