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4 Ways to ace customer service on social media

Having a social media arm for extending customer support is becoming more essential for call centers in the Philippines now that modern consumers are becoming more dependent and attached to their mobile devices. Although the phone remains to be a focal contact channel for reaching businesses, web-based platforms, particularly social networks, are gradually turning into […]

Know the difference: True customer service or sales in disguise

When we mentioned in a previous blog post that every Philippine call center must ace customer service because it impacts sales, we meant incorporating customer service values in all sales and marketing activities you carry out. A sense of customer service must be present in every profit-generating initiative. You must display a genuine intent to […]

The true value of responding to customers on social media

Social media has immensely benefited startups and small businesses all over the world by giving them a special leverage to gain prominence and foster customer relationships. Brands are no longer limited to offering customer service through traditional means such as partnering with an outsourced call center in the Philippines. This multi-channel approach enables business owners […]

3 Things that CSRs want IT staff to know

If there’s a saying that every call center in the Philippines should have its employees take to heart, it should be the one from renowned Swedish businessman, Jan Carlzon. In his wise words, the former CEO of business analytics and intelligence company SAS summed up why every role in a company impacts customer satisfaction.

Why performance metrics matter a lot to your customer service

There are many reasons why your call center in the Philippines is obsessed with monitoring performance metrics and sending you hourly, daily, or weekly reports. It helps managers assess your workforce’s productivity and provide immediate attention to the weak points that your agents may be showing. But did you know that call center metrics are […]

Back to basics: The secret behind great customer service

Philippine call centers, take note: the Temkin Customer Service Ratings has been released earlier this year, listing the best and the worst of America s customer service. Brands and industries that topped the list are the ones that are usually represented by call centers in the Philippines, but among the flunkers are also common clients […]

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Open Access BPO
Open Access BPO2 days ago
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Open Access BPO6 days ago
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Open Access BPO2 weeks ago
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