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Facebook launches a new place to discover places

Firms providing business process outsourcing (BPO) services in the Philippines have been getting ready for the coming holidays by either doubling or retraining their staff. For BPO companies that cater to e-commerce sites, an important part of the preparation is the updating and polishing of their clients brand pages on social networks and review sites.

UI tune-up: A customer service must-do for the holidays

We’re almost halfway through November, and by now, you probably have your business all geared up for the upcoming influx of customers, be it to your physical stores or in the form of requests to your Philippine call center. You have all the crucial aspects of the preparation covered—inventory is updated, phone lines are reliable, […]

4 Things that can weaken your performance evaluation program

Quality monitoring systems and performance evaluation programs are established in every call center in the Philippines to make sure that client expectations and campaign goals are constantly met. System updates and new skills training are regularly done to guarantee favorable results, especially in terms of agent performance.

2015: A year of e-commerce experiments

The period that transitions an ending year to a new one is crucial to call centers in the Philippines not only because call volumes peak during the holidays but also because business performance at this time decides trends and predictions for the coming year.

First 5 things you need to say to an upset customer

There are many reasons why customers get angry and vent out their frustrations. The representatives from your call center in the Philippines must know how to calm them down and offer the right kind of assistance. That’s why it’s important to integrate effective listening drills and activities into your training program and make sure the […]

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Open Access BPO
Open Access BPO3 days ago
Call centers cannot afford data loss. However, circumstances like hardware glitches, #cyber attacks, and natural disasters can lead to this.

How do you protect the lifeline of your #CallCenter in such cases? Find out in this blog: https://zcu.io/bjPx

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Your customer service defines your business. The first step to ensuring that you do the right thing is to adapt the language that helps you deliver excellent #CustomerSupport: https://zcu.io/JRI2

#WeSpeakYourLanguage #CustServ #CallCenter
Open Access BPO
Open Access BPO6 days ago
Effective communication goes beyond simply using the same language as your consumers. That is why companies outsource their #multilingual #CallCenter: to have the ability to provide the kind of support consumers understand.

Read more on adapting the right language to build customer rapport: https://zcu.io/IMsh

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO7 days ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

#WeSpeakYourLanguage #CustServ #CustomerSupport
Open Access BPO
Open Access BPO1 week ago
Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 weeks ago
Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

#WeSpeakYourLanguage #CustomerService