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5 Ways to improve your e-commerce site’s usability

The holidays are a crucial time for firms providing BPO services in the Philippines, especially those whose clients are under the retail industry. Not only should they amp up their customer service channels, but they must also fine-tune their e-commerce sites as well because customers would be flocking to both the phone lines and web […]

Influencers: Your business blog’s best endorsers

If you re outsourcing BPO services in the Philippines to promote your brand online through blogging, you should be aware of the processes your content goes through for it to contribute to your marketing success. You may think that content creators and blog managers spend most of their time producing articles and other forms of […]

How optimizing IVR settings can affect your brand’s image

Customizing your own telephone menu system is a great way of making sure that each call received by your in-house customer service team or your call center in the Philippines gets routed to the right and most appropriate department. An interactive voice response (IVR) system also allows you to record welcome greetings and instructional prompts […]

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