Blog | Outsourcing News and Tips

What the Voice of the Customer Wants You to Hear

The voice of the customer is always open to any ear willing to listen to it. Here’s what it’s telling your brand. Businesses are constantly vying for customer attention and...

By Julie Pearl

April 17, 2015

Call Center Industry Customer Experience Multilingual Call Center Services

Do American customers need a second business language?

American customers are now exposed to various cultures, so do they need a second business language when interacting with brands? As international business and cultural diversity continue to intertwine, addressing...

By Julie Pearl

April 15, 2015

Top Story

5 Reasons SMS can be a great remarketing platform

The effectiveness of short messaging system (SMS) both as a marketing and customer service platform has become influential for several businesses that most customer engagement strategists now describe mobile marketing...

By Alistair Roque

April 14, 2015

Top Story

4 Reasons people open your email newsletter

The open rate is among the most important metrics that could determine your email marketing campaign’s success. Not only does this prove the effectiveness of your subject lines, it’s also...

By Julie Pearl

April 13, 2015

Top Story

Customer service tips that will take e-commerce to the next level

There s no denying that great online customer service is a game-changer in the e-commerce world where success can be largely attributed to presentation. Since much of the experience and...

By Julie Pearl

April 10, 2015

Content Moderation

Understanding Millennials and Gen Zers’ Passion for User-Generated Content

Table Of Contents Understanding User-Generated Content Why User-Generated Content is Getting So Much Love from the Younger Generations The Power of Authenticity and Relatability The Benefits of User-Generated Content in...

By Julie Pearl

April 8, 2015

Top Story

CRM by the numbers: How you see it vs. how you use it

A good customer relation management (CRM) software is becoming a staple component in most companies today. Not only can it organize your interactions with clients, it can also boost profits...

By Julie Pearl

April 7, 2015

Top Story

Qualities that a reliable outsourced web development team must posses

Deciding to outsource web development is a common step taken by businesses that want to upgrade their online platforms‘ marketing prowess. Maintaining a website that has a rapidly growing audience...

By Alistair Roque

April 6, 2015

Top Story

What customers really do on your social customer service platforms

There s already a plethora of articles, guidelines, and informative content geared towards businesses, tackling the right ways to maximize social media as a customer engagement tool. We’ve also shared...

By Julie Pearl

April 1, 2015

THE OPEN ACCESS BPO BLOG

What the Voice of the Customer Wants You to Hear

Do American customers need a second business language?

5 Reasons SMS can be a great remarketing platform

4 Reasons people open your email newsletter

Customer service tips that will take e-commerce to the next level

Understanding Millennials and Gen Zers’ Passion for User-Generated Content

CRM by the numbers: How you see it vs. how you use it

Qualities that a reliable outsourced web development team must posses

What customers really do on your social customer service platforms