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Check out the holiday shopper’s customer service wish list

With the holiday season just waiting around the corner, excited shoppers are starting to list down the names of stores they intend to visit as soon as Thanksgiving is over. Regardless if you own a brick-and-mortar shop or an e-commerce site, it s important that you gear up your in-house staff and your Philippine call […]

Facebook launches a new place to discover places

Firms providing business process outsourcing (BPO) services in the Philippines have been getting ready for the coming holidays by either doubling or retraining their staff. For BPO companies that cater to e-commerce sites, an important part of the preparation is the updating and polishing of their clients brand pages on social networks and review sites.

UI tune-up: A customer service must-do for the holidays

We’re almost halfway through November, and by now, you probably have your business all geared up for the upcoming influx of customers, be it to your physical stores or in the form of requests to your Philippine call center. You have all the crucial aspects of the preparation covered—inventory is updated, phone lines are reliable, […]

4 Things that can weaken your performance evaluation program

Quality monitoring systems and performance evaluation programs are established in every call center in the Philippines to make sure that client expectations and campaign goals are constantly met. System updates and new skills training are regularly done to guarantee favorable results, especially in terms of agent performance.

2015: A year of e-commerce experiments

The period that transitions an ending year to a new one is crucial to call centers in the Philippines not only because call volumes peak during the holidays but also because business performance at this time decides trends and predictions for the coming year.

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