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How to convert your loyal customers into brand ambassadors

A great salesperson knows that in order to reach marketing success, a business must not rely on self-initiated efforts in promoting one s brand alone. A business wanting to earn prominence must always have its own network of ambassadors that can attest to the credibility of the brand. With strong customer relationships and an efficient […]

Survey: Voice is still king especially in Asia

The vast selection of online tools available to customers may make it seem that Philippine call centers and other forms of providing voice-based customer service are now a thing of the past, especially for the young, gadget-toting population. People can just pull out their smartphones, tap a few icons, and get instant answers without needing […]

Showing gratitude is all you need to do on Thanksgiving Day

Thanksgiving is among the busiest time of the year not only for holiday shoppers but especially for business owners as well. Normally, retail stores, online shops, and businesses would prepare for the impending rush way ahead of time. Amidst all the mayhem of going over last minute protocols, adding more sales or customer service staff, […]

The cost of technology-dependent customer service

If call centers in the Philippines have one friend they can’t live without, it’s probably digital technology. And what business can survive without it in the information age? It’s nearly impossible to get things done without Googling for answers, checking emails, and communicating with customers and partners via phone or the web. As processes get […]

The importance of mapping topics for your business blog

We’ve established in a recent post that blogging is an ideal marketing strategy for businesses that aim to build a presence online by sharing content that is relevant to their target audience. There, we shared three steps that are fundamental to providers of business process outsourcing (BPO) services in the Philippines when choosing the right […]

The elements that every e-commerce site should have

User interface (UI) tune-up is one of the preps that businesses do in order to keep up with the holiday rush. They update their inventory and revamp their site’s design and layout, social media accounts, and other web-based tools to give that holiday vibe.

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Open Access BPO
Open Access BPO2 hours ago
Unsure of how to improve customer relationships? Check out this overview of generational preferences to understand what influences your customers' decisions and how to meet their needs: https://zcu.io/AygQ

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Unexpected interruptions in your #CallCenter operations can cost customers' trust and your brand's reputation. Discover how smart #offshore redundancy can mitigate these threats: https://zcu.io/8Vtz

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Businesses need to understand what drives customer expectations to satisfy market demands. Consider these factors to build a better #CustomerHappiness strategy: https://zcu.io/NhP9

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Successful #CustomerService training programs help agents provide support consistent with the client's goals and values. At Open Access BPO, we look out for these mistakes to optimize our #training programs and ensure #EmployeeGrowth: https://zcu.io/zsfK

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Ensure business growth and program deployment by choosing the right outsourcing company to back up your #CallCenter processes. See how Open Access BPO effectively launches client programs with its flexible #outsourcing implementation approach: https://zcu.io/1EtL

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Your frontline #CallCenter agents play a vital role in fulfilling your commitments to your clients. Recruit the right people to make sure your #CustomerService strategies are implemented effectively: https://zcu.io/dPNj

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