BLOG

Speed and innovation: What customers expect in 2015

Customer service experts have been dubbing 2015 with many labels. For some, it’s a time for stepping up the game in terms of service speed, while others foresee it as a year of experimentations for the betterment of consumer experience. Even in the past few years, however, every company’s customer care unit and call center […]

3 of the most in demand BPO jobs in 2014

This year has been a fruitful one for both the global business process outsourcing (BPO) industry and for people who aspired to be a part of BPO in the Philippines. Not only did the total outsourcing workforce reach the forecasted one million mark, several BPO jobs also topped salary rankings in the country.

A look back at 2014 trends that shaped BPO in the Philippines

Numerous trends were forecasted to shape the Philippine business process outsourcing (BPO) industry in 2014. Different experts from different BPO segments had predictions for their fields of expertise and for the outsourcing world as a whole, but there are forecasts that stood out because of how specialists unanimously back them up.

How to get the most out of your expiring BPO contract

The first few steps of outsourcing to a call center in the Philippines is deemed by many as the most crucial stage of the whole deal, and for a good reason: this is the part that determines how much of a success (or a failure) the partnership could be.

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO5 hours ago
Understanding cultural diversity is essential for businesses catering to international markets. Find out why cultural competency matters in #multilingual #customerservice: https://bit.ly/3EwAQkN

Get 24/7 multilingual #callcenter support: https://bit.ly/3owVBHw

#WeSpeakYourLanguage #outsourcing
Open Access BPO
Open Access BPO24 hours ago
#Ecommerce businesses and physical stores are busiest during the holiday season. Check out these 5 ways you can boost #CustomerExperience for your shoppers: https://bit.ly/3rCpkkb

Outsource your #CustomerSupport and #BackOffice needs: https://bit.ly/3DsTGaX

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO4 days ago
Does your brand's culture align with your partner call center’s? Here's how you can drive up productivity and employee engagement based on the type of organizational #culture: https://buff.ly/3EkkXxv

Message us to learn more about our culture and service offerings: https://buff.ly/3dvUG3P

#WeSpeakYourLanguage #diversity #inclusion
Open Access BPO
Open Access BPO4 days ago
Learn more about the Open Access BPO Onshore™ Solutions delivered from our Las Vegas, USA site: https://buff.ly/3G9bslw

***
Open Access BPO is a proud member of Contact Center Association of the Philippines - CCAP.

#WeSpeakYourLanguage #customersupport #contactcenter #backoffice #contentmoderation
Open Access BPO
Open Access BPO5 days ago
Surveys done by McKinsey show there are significant benefits in embracing #WorkplaceDiversity beyond lip service. Read our 6 helpful solutions for managing #diversity and #inclusion challenges at work: https://buff.ly/3onuRsZ

Contact us to learn more about our #culture and business solutions: https://buff.ly/3dec6BQ

#WeSpeakYourLanguage #callcenter #BPO
Open Access BPO