Philippine outsourcing sect inspires business continuity white paper

OABPO Blog Team Published on December 5, 2013

Philippines-outsourcing
Recent tragedies have yet again reminded the world of how preparedness can save a business. Using the resilience of the Philippine outsourcing industry as an inspiration, Open Access BPO has released a white paper that consolidates business continuity planning methods to help fellow companies stand undisrupted amidst any calamity.
“Business as Usual: A Paper on Business Continuity Planning for Disaster Recovery” tackles the importance of having a business continuity plan (BCP) to prepare for business threats like natural calamities and data loss.

BCP--White-Paper

The report highlights key stages of BCP such as defining threats, staff training, and recovery stage. Asset protection through backup tactics and employee management are also outlined, including actions to be taken during actual emergencies, and measures to help speed up recovery.
Open Access hopes the research to serve as a pattern that responsible leaders can follow on to prepare their business for the worst and ensure its continuous operations.
“Business as Usual” can be used to strengthen current BCPs and give other industries the kind of endurance that helped the Philippine outsourcing industry survive. The full report is free to download.
Open Access BPO is an outsourcing firm that provides voice, non-voice, and back office solutions to businesses. Join us on Google+ to learn more about the services we offer.
 
 
Download-Now
 
 

Join us on facebook
Open Access BPO Yesterday
Being able to communicate with customers in their own language is crucial for global brands seeking to expand their reach.

Multilingual #CallCenters play a vital role in this aspect, providing seamless communication between brands and customers.

But is that all there is to it? Check out our blog to find out more ways multilingual call centers help global brands:
https://buff.ly/P7xijuu

——————————
Learn more about how our multilingual outsourcing services can help grow your business and expand your customer base: https://buff.ly/rQ4q1FV

#WeSpeakYourLanguage
#CustomerSupport #MultilingualCallCenter
Open Access BPO Yesterday
Call centers embrace innovation, no doubt.
However, this goal can be achieved more easily by being creative.

This #NationalCreativityDay, check out our blog as we discuss just how important #creativity is in #CallCenters, so have a read now: https://buff.ly/08qFhTs

----------
Transforms customer interactions into exceptional #CustomerExperience with our skilled & creative #CX reps!

Contact us today and we'll elevate your brand's #CX:
https://buff.ly/rQ4q1FV

#WeSpeakYourLanguage
#CustomerSupport #CSat
#OutsourcingCustomerService
Open Access BPO 3 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀 𝘄𝗶𝘁𝗵 𝗕𝗗𝗢 𝗟𝗶𝗳𝗲 𝘁𝗼 𝗣𝗿𝗼𝘃𝗶𝗱𝗲 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗟𝗶𝘁𝗲𝗿𝗮𝗰𝘆 𝗪𝗲𝗯𝗶𝗻𝗮𝗿 𝘁𝗼 𝗘𝗺𝗽𝗹𝗼𝘆𝗲𝗲𝘀

Open Access BPO recently hosted an exclusive financial literacy webinar on May 22, 2025, specifically designed to equip its employees with essential knowledge for personal #FinancialSecurity.

The event, 𝗪𝗵𝗮𝘁'𝘀 𝗬𝗼𝘂𝗿 𝗣𝗹𝗮𝗻 𝗕?: 𝗣𝗿𝗼𝘁𝗲𝗰𝘁𝗶𝗻𝗴 𝗬𝗼𝘂𝗿 𝗙𝘂𝘁𝘂𝗿𝗲 𝘄𝗶𝘁𝗵 𝗦𝗺𝗮𝗿𝘁 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝗣𝗹𝗮𝗻𝗻𝗶𝗻𝗴, was organized in collaboration with @BDO Life and featured the financial organization's Senior Assistant VP, Edward Castro as guest lecturer.

The webinar centered on crucial aspects of #ProtectionPlanning, offering clear, actionable guidance on how to secure future financial stability. It explored a range of practical financial strategies, from traditional savings and investments to entrepreneurial ventures.

This initiative is a reflection of Open Access BPO's deep commitment to the overall well-being and financial stability of its workforce. This webinar is one of many planned employee engagement activities aimed to help our employees grow personally and professionally.

#WeSpeakYourLanguage
#IdeaHubOABPO
Open Access BPO 3 days ago
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗰𝗼𝗻𝘁𝗶𝗻𝘂𝗲𝗱 𝗶𝘁𝘀 𝗱𝗲𝗱𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝘁𝗼 𝗲𝗻𝘃𝗶𝗿𝗼𝗻𝗺𝗲𝗻𝘁𝗮𝗹 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝘆 𝘄𝗶𝘁𝗵 𝘁𝗵𝗲 𝗹𝗮𝘂𝗻𝗰𝗵 𝗼𝗳 𝘁𝗵𝗲 𝗗𝗮𝘃𝗮𝗼 𝗹𝗲𝗴 𝗼𝗳 𝗶𝘁𝘀 𝙋𝙡𝙖𝙣𝙩 𝙞𝙩 𝙁𝙤𝙧𝙬𝙖𝙧𝙙 𝘁𝗿𝗲𝗲-𝗽𝗹𝗮𝗻𝘁𝗶𝗻𝗴 𝗶𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲 𝗼𝗻 𝗠𝗮𝘆 𝟭𝟰, 𝟮𝟬𝟮𝟱.

Held in Barangay Eden, Toril District in Davao City's upland Toril District, employee volunteers planted 100 seedlings of the Philippine indigenous white Lauaan forest tree.

Partnering with the Department of Environment and Natural Resources–Community Environment and Natural Resources Office (DENR-CENRO), this effort aids in the vital reforestation and rehabilitation of the Talomo-Lipadas Watershed, a crucial water source for Davao City.

𝘗𝘭𝘢𝘯𝘵 𝘪𝘵 𝘍𝘰𝘳𝘸𝘢𝘳𝘥 highlights Open Access BPO's deep corporate social responsibility, demonstrating a tangible commitment to environmental impact and fostering a sustainable community.

#WeSpeakYourLanguage
#OABPOPlantItForward
#OABPOcares #IdeaHubOABPO
Open Access BPO 4 days ago
It's easy to assume that dips in your #CustomerService team's #productivity is because of laziness.

But be extra observant, because it could be an indication of a deeper concern: 𝗰𝗵𝗿𝗼𝗻𝗶𝗰 𝘄𝗼𝗿𝗸𝗽𝗹𝗮𝗰𝗲 𝗯𝘂𝗿𝗻𝗼𝘂𝘁.

𝗕𝘂𝗿𝗻𝗼𝘂𝘁 𝗰𝗮𝗻 𝗹𝗲𝗮𝗱 𝘁𝗼:
• low productivity
• high employee attrition
• tanking service levels

Here are indications that your #CustomerSupport agents are burning out (and some team management tips for handling them!): https://buff.ly/UGegOw8

——————————
Go with the #outsourcing #BPO that cares for its teams: https://buff.ly/WKtkHMe

#WeSpeakYourLanguage
#EmployeeManagement
Open Access BPO 4 days ago
Night shift work inherently presents unique hurdles for #CallCenter agents, primarily through the disruption of natural sleep cycles.

This impact on their well-being can be substantial.

Here's how to foster a more supportive environment for your night shift team: https://buff.ly/SbBAZ1R

——————————
We're an employee-centric BPO company, so fostering a culture of employee care is part of our core.

Learn how ensure employee satisfaction with programs and opportunities for our teams to grow and thrive: https://buff.ly/3yaDcXW

#WeSpeakYourLanguage
#CallCenterManagement #EmployeeManagement
#MentalHealthMonth #MHM2025 #OABPOforMentalHealth
#MentalHealthAwarenessMonth