Successful outsourcing stories every startup entrepreneur must read

Faith Ocampo Published on July 30, 2015

diverse-business-team-high-fiving
Successful entrepreneur Mark McRae admitted that most business startup owners think of outsourcing as a “dirty word.” Indeed, a startup entrepreneur may find outsourcing a daunting endeavor while others may not be comfortable with the idea of remote working. A good number of smaller companies, however, don’t immediately realize the potential of outsourcing to transform their brand.

This was why McRae didn’t hesitate to share his secret to success when he was given a chance to do so. He, along with other successful entrepreneurs, proved why everyone must change this mindset. Below are three success stories to inspire your future outsourcing projects.

Mark McRae and his 30 businesses


Mark-McRae-portrait

Can you imagine juggling 30 different businesses along with a happy home life? McRae, an entrepreneur from Sunshine Coast, Australia, has done the impossible and still continues to do so. He currently employs more than 1300 people and has generated around $280 million in online and offline sales.

And yes, outsourcing is his secret.

Helping drive McRae’s businesses are outsourcing services being offered from different locations including the Philippines, Malaysia, India, South Africa, and the United States. In an interview, he said, “With new technology, work is no longer a place. It’s a function, which can be performed anywhere at any time.”

McRae also recognizes the benefits of outsourcing in cutting costs, gaining insights from experts, having access to a flexible staff, and increasing efficiency.

 

Vivek Wadhwa, the dedicated educator


Vivek-Wadhwa-portrait

Wadhwa’s profile reveals that he s an extremely busy professional. A passionate educator, his academic ventures in Singularity University, Stanford, Duke, and Emory deal with technology, entrepreneurship, and public policy. He s also an advisor to some government institutions and a writer for several publications.

While working on a research project to understand gender gap in the tech industry, he wanted to gather anecdotes and ideas from women across the globe. And to make this possible, he had to crowdsource content for the project. He emailed some of his contacts to find “ambassadors,” reached out to them through Facebook and Twitter, and within two weeks had gathered more than 500 women willing to share their stories.

Wadhwa also built a website through the help of his students, which included marketing materials and a video. He channeled his earnings from the book to an advocacy that supports women entrepreneurs.

According to Wadhwa, “Crowdsourcing is enabling many people to not only work together to perform these tasks but also to share ideas.”

 

CIO Brenda Orth’s IT outsourcing success


Brenda-Orth-portrait

Outsourcing may be common among private businesses, but government bodies also recognize its advantages. In fact, outsourcing has been the key force behind Pennsylvania’s Data PowerHouse (DPH).

When Orth and her team had the idea to build DPH in 1997, they knew they had to outsource IT services to keep it running well. Currently, the DPH delivers round-the-clock support and cost-effective services to citizens in Pennsylvania. This made Pennsylvania one of the first states to successfully outsource and coordinate its critical operations while eliminating redundancies and reducing costs.

These success stories show why every startup entrepreneur must consider outsourcing as part of their company roadmap. Outsourcing services are proven to be instrumental in any type of project. It doesn t matter whether your business startup is in the tech, sales, or manufacturing industry. Outsourcing will always be here as your primary business aid.

[Photo Credit: markmcrae.com, wadhwa.com, & govtech.com ]

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO 4 days ago
Every page of Philippine history tells a story of determination, sacrifice, and the relentless pursuit of liberty.

This Philippine Independence Day, let's take a moment to appreciate the heroes and everyday Filipinos who shaped this nation's journey.
Their legacy reminds us that true freedom is a continuous path of growth and unity.

From our operations across the Philippines, Open Access BPO stands in solidarity with the celebrations of this important day.

#WeSpeakYourLanguage
#PHIndependenceDay2025 #ArawNgKalayaan
#Kalayaan2025 #OABPOholidays
Open Access BPO 6 days ago
#ICYMI: 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗗𝗼𝘂𝗯𝗹𝗲𝘀 𝗗𝗼𝘄𝗻 𝗼𝗻 𝗮 𝗚𝗿𝗲𝗲𝗻𝗲𝗿 𝗙𝘂𝘁𝘂𝗿𝗲 𝘄𝗶𝘁𝗵 𝗧𝗿𝗲𝗲-𝗣𝗹𝗮𝗻𝘁𝗶𝗻𝗴 𝗜𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲𝘀

Open Access BPO recently took significant steps towards a greener future.
We're proud to share that our team doubled down on environmental commitment through its 𝑃𝑙𝑎𝑛𝑡 𝐼𝑡 𝐹𝑜𝑟𝑤𝑎𝑟𝑑 tree-planting initiatives.

This effort reflects our dedication to sustainability and giving back to the planet.

See how we're making a difference here: https://buff.ly/eVvlVEr

#WeSpeakYourLanguage
#OABPOPlantItForward
#OABPOcares #IdeaHubOABPO
Open Access BPO 6 days ago
Connecting with customers goes far beyond just speaking their language.

True understanding comes from a deep appreciation of their culture. That's what creates a genuinely authentic #CustomerExperience for everyone, no matter their background.

Find out more: https://buff.ly/1vvXwZK

----------
Create meaningful experiences for your customers with a trusted #CustomerSupport expert: https://buff.ly/QAdtZXK

#WeSpeakYourLanguage
#CX #CustomerService
Open Access BPO 7 days ago
𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 boosts your brands' #SocialMedia presence by:
• Protecting your reputation & credibility
• Creating a safe & positive community for your users
• Encouraging user engagement
• Addressing customer concerns

Now, discover the untold stories of content moderators, their challenges, and the impact they have on our online experiences.

Read our blog now: https://buff.ly/13Fvy03

----------
Let's build a #ContentModeration program that'll address your operational needs, goals, and targeted growth: https://buff.ly/QAdtZXK

#WeSpeakYourLanguage
#ContentModeration
#BackOfficeSupport
Open Access BPO 7 days ago
Multilingual #CallCenters commonly offer accent training to their #CustomerService teams.

But the big question is: does accent actually affect #CustomerExperience?

Join us as we explore this topic here: https://buff.ly/JiZPEJD

——————————
Partner with an #outsourcing firm that finds a way to leverage accents and multilingualism to deliver excellent #CX.

Outsource your business needs to Open Access BPO's expert team, supporting over 30 languages.

Contact us today.
Let's start planning your ops: https://buff.ly/QAdtZXK

#WeSpeakYourLanguage
#CustomerSupport #CSat
#CustomerSatisfaction
#OutsourcingCX
Open Access BPO 10 days ago
To improve your customer relationships, start by understanding what shapes their expectations.

This crucial first step helps you proactively meet their needs and build lasting loyalty.
By recognizing these influences, you can tailor your approach and consistently exceed what your customers anticipate.

Here are 7 things that can guide you: https://buff.ly/472hYqD

——————————
Strengthen customer connections with our trusted #CX services.

Let's explore how we can support your goals together: https://buff.ly/QAdtZXK

#WeSpeakYourLanguage
#CustomerExperience #CustomerSupport
#OutsourcingCallCenter #CX #CSat