Successful outsourcing stories every startup entrepreneur must read

Faith Ocampo Published on July 30, 2015

diverse-business-team-high-fiving
Successful entrepreneur Mark McRae admitted that most business startup owners think of outsourcing as a “dirty word.” Indeed, a startup entrepreneur may find outsourcing a daunting endeavor while others may not be comfortable with the idea of remote working. A good number of smaller companies, however, don’t immediately realize the potential of outsourcing to transform their brand.

This was why McRae didn’t hesitate to share his secret to success when he was given a chance to do so. He, along with other successful entrepreneurs, proved why everyone must change this mindset. Below are three success stories to inspire your future outsourcing projects.

Mark McRae and his 30 businesses


Mark-McRae-portrait

Can you imagine juggling 30 different businesses along with a happy home life? McRae, an entrepreneur from Sunshine Coast, Australia, has done the impossible and still continues to do so. He currently employs more than 1300 people and has generated around $280 million in online and offline sales.

And yes, outsourcing is his secret.

Helping drive McRae’s businesses are outsourcing services being offered from different locations including the Philippines, Malaysia, India, South Africa, and the United States. In an interview, he said, “With new technology, work is no longer a place. It’s a function, which can be performed anywhere at any time.”

McRae also recognizes the benefits of outsourcing in cutting costs, gaining insights from experts, having access to a flexible staff, and increasing efficiency.

 

Vivek Wadhwa, the dedicated educator


Vivek-Wadhwa-portrait

Wadhwa’s profile reveals that he s an extremely busy professional. A passionate educator, his academic ventures in Singularity University, Stanford, Duke, and Emory deal with technology, entrepreneurship, and public policy. He s also an advisor to some government institutions and a writer for several publications.

While working on a research project to understand gender gap in the tech industry, he wanted to gather anecdotes and ideas from women across the globe. And to make this possible, he had to crowdsource content for the project. He emailed some of his contacts to find “ambassadors,” reached out to them through Facebook and Twitter, and within two weeks had gathered more than 500 women willing to share their stories.

Wadhwa also built a website through the help of his students, which included marketing materials and a video. He channeled his earnings from the book to an advocacy that supports women entrepreneurs.

According to Wadhwa, “Crowdsourcing is enabling many people to not only work together to perform these tasks but also to share ideas.”

 

CIO Brenda Orth’s IT outsourcing success


Brenda-Orth-portrait

Outsourcing may be common among private businesses, but government bodies also recognize its advantages. In fact, outsourcing has been the key force behind Pennsylvania’s Data PowerHouse (DPH).

When Orth and her team had the idea to build DPH in 1997, they knew they had to outsource IT services to keep it running well. Currently, the DPH delivers round-the-clock support and cost-effective services to citizens in Pennsylvania. This made Pennsylvania one of the first states to successfully outsource and coordinate its critical operations while eliminating redundancies and reducing costs.

These success stories show why every startup entrepreneur must consider outsourcing as part of their company roadmap. Outsourcing services are proven to be instrumental in any type of project. It doesn t matter whether your business startup is in the tech, sales, or manufacturing industry. Outsourcing will always be here as your primary business aid.

[Photo Credit: markmcrae.com, wadhwa.com, & govtech.com ]

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO 19 hours ago
Understanding your consumers' needs enables you to:
• improve the #CustomerExperience;
• earn customer loyalty;
• devise better marketing strategies;
• grow your demographic; and
• increase your revenues.

Here are 5 methods that can help your business have better knowledge of your customers' needs: https://buff.ly/3IWIQPC

----------
Partner only with an outsourcer with the expertise, resources, and manpower your brand needs: https://buff.ly/3PG8V9v

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
Open Access BPO 21 hours ago
𝐁𝐫𝐞𝐚𝐤𝐢𝐧𝐠 𝐛𝐚𝐝 𝐧𝐞𝐰𝐬 𝐢𝐬 𝐧𝐞𝐯𝐞𝐫 𝐞𝐚𝐬𝐲, 𝐛𝐮𝐭 𝐢𝐭'𝐬 𝐚 𝐜𝐫𝐮𝐜𝐢𝐚𝐥 𝐬𝐤𝐢𝐥𝐥 𝐟𝐨𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐭𝐨 𝐦𝐚𝐬𝐭𝐞𝐫.

Our blog post provides you expert tips and strategies to help you handle these situations with empathy and professionalism.

Discover effective strategies and best practices to ensure your communication remains clear, respectful, and compassionate: https://buff.ly/3PzDMVm

----------
Deliver exceptional #CustomerExperience with our services to ensure #CustomerRetention and foster brand loyalty: https://buff.ly/49cyrdm

#WeSpeakYourLanguage
#CustomerSupport #CX #CSat
#outsourcing #CustomerSatisfaction
Open Access BPO Yesterday
Your team embodies your brand to customers, from representing your values to delivering a top-notch experience.

That's why hiring those who match your brand's promise is a must. Otherwise, their inadequacies will misrepresent you as an unreliable company.

𝐇𝐞𝐫𝐞'𝐬 𝐡𝐨𝐰 𝐫𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐚𝐟𝐟𝐞𝐜𝐭𝐬 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞:
https://buff.ly/3TSCwPJ

----------
Outsourcing with us today and get a team of dedicated experts for your business needs.
We develop programs from the ground up to ensure each process and solution matches with your brand’s needs and deeply addresses your customers' demands.

Contact us today and let our program developers know what your goals are, and we’ll help you get there: https://buff.ly/499VtSb

#WeSpeakYourLanguage
#CustomerSupport #CallCenters
#CX #oustourcing #recruitment
Open Access BPO Yesterday
Unresolved #CustomerService issues cause repeat complaints, which can have severe consequences like:
• customer dissatisfaction;
• loss of sales opportunities;
• increase in #CX expenses; and
• a blow to your brand reputation.

Minimize repeat complaints and elevate #CustomerSatisfaction and loyalty with these invaluable #CustomerExperience tips:
https://buff.ly/4962400

----------
Heighten CX by partnering with the right industry expert: https://buff.ly/3Tx9aoC

#WeSpeakYourLanguage
#CSat #CustomerSupport
Open Access BPO 6 days ago
No matter how popular your brand is, losing customers is something you can't avoid.

But instead of panicking and worrying incessantly when your customers start leaving, face the situation with an open mind and learn: https://buff.ly/490iW8d

----------
Prevent customer churn with our smart #CustomerExperience solutions: https://buff.ly/3TK5Jfl

#WeSpeakYourLanguage
#CustomerSatisfaction #CSat #CX
Open Access BPO 6 days ago
#𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐢𝐬 𝐦𝐨𝐫𝐞 𝐭𝐡𝐚𝐧 𝐣𝐮𝐬𝐭 𝐚 𝐧𝐢𝐜𝐞-𝐭𝐨-𝐡𝐚𝐯𝐞; 𝐢𝐭'𝐬 𝐚 𝐦𝐮𝐬𝐭-𝐡𝐚𝐯𝐞.
Happy customers become loyal customers, and they're more likely to spread the good word about your brand.

But if you want to keep your customers happy, you need to avoid these cardinal sins: https://buff.ly/3x8omB6

---------
Let's start building a #CustomerService program that addresses your needs head-on: https://buff.ly/3TLqV4U

#WeSpeakYourLanguage
#CustomerSupport #CX
#CustomerExperience #CSat
Open Access BPO