With a strong push toward better Internet connectivity, the Philippines recently held the Telecommunications Summit 2017. It aims to discuss main concerns in the country’s telecom industry, including the costs,...
The increasing demand for office space is fueling the growth of new Philippine outsourcing hubs. As the Philippines continues push for regional growth, new outsourcing hubs called Next Wave Cities...
Around 100 new foreign companies are planning to invest in the Philippine business process outsourcing (BPO) segment. Benedict Hernandez, President of the Contact Center Association of the Philippines (CCAP), announced...
What does the Philippines have to do to move up the outsourcing value chain? The Philippine outsourcing industry is more than just a lucrative enterprise. It’s now on its way...
Philippine President Benigno Aquino III signed on Monday, May 23, the law that would create a separate Department of Information and Communications Technology (DICT). Republic Act 10844 streamlines all functions...
The demands of millennial customers are so different from those of the earlier generations, and call centers have to respond fast. Call centers must be open to changes so they...
Technology, a booming business environment, and strong government support aren t the only pillars raising the Philippines IT outsourcing sector to its world-class stature.
Customers don’t want robotic, overly formal customer service. They want conversationsโreal, humanized conversations. As customers are becoming smarter about which brands to trust, it’s becoming clear that the future of...
Customer-centric outsourcing services are built from feedback generated from various touchpoints. Philippine call centers rose as a promising location for outsourcing for one primary reason: they ve mastered the art...
ย The largest city in the Philippines is continuing to accumulate massive power in the BPO arena. Primarily starting out as an agricultural sector, Davao City is now rapidly gaining...
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.
#AIโpowered CX #outsourcing helps founders and teams keep pace by combining #automation for routine tasks with human expertise for complex interactions.
The result? Faster resolutions, leaner operations, and a support model that flexes with demand.
If you're building a business that's ready to scale smarter, this is worth a read!
๐ Discover how AIโpowered CX outsourcing helps startups grow without the usual growing pains: https://buff.ly/dGWZu9q
Open Access recently partnered with the Foundation of Balay Pasilungan Inc. in #Davao for a community outreach initiative that brought together our employees to support children through donations and meaningful engagement.
On June 4, Team #OpenAccess Davao team donated milk and clothing and spent time with the children through games and interactive activities, creating moments of connection, encouragement, and joy.
We're grateful for the opportunity to work alongside organizations like the Foundation of Balay Pasilungan, whose dedication to supporting vulnerable children continues to make a lasting difference in the community.
Inclusive corporate cultures aren't built by accident, they are cultivated through continuous dialogue.
We recently brought our global teams together (both onsite at our Makati headquarters and virtually across our Davao, Taipei, and Las Vegas offices) for a dedicated Pride Talk focused on championing allyship and open communication in the workplace.
Led by Psychologist Riyan Portuguez, ๐ฝ๐๐ฎ๐ค๐ฃ๐ ๐ฉ๐๐ ๐๐๐๐ฃ๐๐ค๐ฌ: ๐พ๐ง๐๐๐ฉ๐๐ฃ๐ ๐๐๐๐ ๐๐ฅ๐๐๐๐จ ๐๐๐ง๐ค๐ช๐๐ ๐ผ๐ก๐ก๐ฎ๐จ๐๐๐ฅ focused on actionable frameworks to strengthen our culture of openness.
By engaging our cross-border teams in these crucial conversations, we improve workplace collaboration and ensure that every member of Team Open Access feels empowered to contribute authentically.
Cultivating an environment of safety and equality remains one of our highest priorities as a global organization.