Philippine call centers Archives

Philippines holds first telecom summit; aims to boost Internet connectivity

With a strong push toward better Internet connectivity, the Philippines recently held the Telecommunications Summit 2017. It aims to discuss main concerns in the country’s telecom industry, including the costs,...

By Faith Ocampo

March 14, 2017

Philippine Outsourcing

Real estate demand drives Philippine BPO growth in new cities

The increasing demand for office space is fueling the growth of new Philippine outsourcing hubs. As the Philippines continues push for regional growth, new outsourcing hubs called Next Wave Cities...

By Faith Ocampo

September 21, 2016

Global Outsourcing Philippine Outsourcing

100 New foreign firms may soon set up BPO offices in PH

Around 100 new foreign companies are planning to invest in the Philippine business process outsourcing (BPO) segment. Benedict Hernandez, President of the Contact Center Association of the Philippines (CCAP), announced...

By Faith Ocampo

August 4, 2016

Infographic Philippine Outsourcing

[Infographic]The pressure that Philippine call centers are under

What does the Philippines have to do to move up the outsourcing value chain? The Philippine outsourcing industry is more than just a lucrative enterprise. It’s now on its way...

By Faith Ocampo

June 15, 2016

Philippine Outsourcing News

Good news for Philippine call centers: ICT dep’t now underway

Philippine President Benigno Aquino III signed on Monday, May 23, the law that would create a separate Department of Information and Communications Technology (DICT). Republic Act 10844 streamlines all functions...

By Faith Ocampo

May 24, 2016

Philippine Outsourcing

Millennials are steering Philippine call centers toward change

The demands of millennial customers are so different from those of the earlier generations, and call centers have to respond fast. Call centers must be open to changes so they...

By Faith Ocampo

May 17, 2016

Philippine Outsourcing

The greatest strength of Philippine call centers is their workforce

Technology, a booming business environment, and strong government support aren t the only pillars raising the Philippines IT outsourcing sector to its world-class stature.

By Faith Ocampo

April 20, 2016

Customer Experience Customer Support Philippine Outsourcing

Philippine call centers can make your customers listen

Customers don’t want robotic, overly formal customer service. They want conversations—real, humanized conversations. As customers are becoming smarter about which brands to trust, it’s becoming clear that the future of...

By Faith Ocampo

April 9, 2016

Top Story

3 Things that make Philippine call centers great listeners

Customer-centric outsourcing services are built from feedback generated from various touchpoints. Philippine call centers rose as a promising location for outsourcing for one primary reason: they ve mastered the art...

By Faith Ocampo

April 5, 2016

Philippine Outsourcing Philippine Outsourcing News

Davao City continues to flourish as a BPO hub

The largest city in the Philippines is continuing to accumulate massive power in the BPO arena. Primarily starting out as an agricultural sector, Davao City is now rapidly gaining...

By Faith Ocampo

March 16, 2016

Tag: Philippine call centers

Philippines holds first telecom summit; aims to boost Internet connectivity

Real estate demand drives Philippine BPO growth in new cities

100 New foreign firms may soon set up BPO offices in PH

[Infographic]The pressure that Philippine call centers are under

Good news for Philippine call centers: ICT dep’t now underway

Millennials are steering Philippine call centers toward change

The greatest strength of Philippine call centers is their workforce

Philippine call centers can make your customers listen

3 Things that make Philippine call centers great listeners

Davao City continues to flourish as a BPO hub