What services will be mostly outsourced to Philippine call centers in 2014?

What services will be mostly outsourced to Philippine call centers in 2014?

OABPO Blog Team Published on January 9, 2014

Philippine-call-centers
Philippine call centers have a reputable status in the global outsourcing industry because of how they excel in the realm of customer service.
Ever since the Philippines gained momentum against other top industry players in Asia, international businesses flock to the country to take advantage of its workforce’s language fluency, innate friendliness, and high educational attainment. This year, the three traits will remain to be the main reasons why businesses look no further than the Philippines for their voice service needs.

Multilingual voice services

Philippine-call-centers-

Although the Philippine BPO industry is best known for delivering high quality English-language voice services the way native speakers do, the multilingual call center sector in the country is on the rise.
This is because businesses choose to operate voice services in a central location for all types of clients rather than spread tasks across multiple nations. Among other choices in Asia, the Philippines emerged to be the top choice, as the country has one of the lowest wage rates in the region and one of the most diverse cultures. Another factor is the workforce’s innate bilingual ability, which makes it easy for them to learn new languages.

Inbound customer service

According to the BPO Services Association (BSA/U), the Philippines became the top destination for voice-based customer service within the 10 years that call center jobs have been outsourced to the country. Staffing agency Kelly Services also claims in their study that Filipino customer service representatives are the most productive, as they are capable of handling an average of 98 inbound calls per day, which is obviously more preferable compared to the 73 daily calls that Indian agents handle on average.

Healthcare information management

The Philippine healthcare information management (HIM) sect has been surging recently, thanks to the USA’s promotion for affordable health benefits, which prompted American healthcare providers to meet government standards, cut costs, and elevate the quality of medical service. To better focus on these, they subcontract stringent minor roles, particularly medical billing and medical transcription.
According to the Healthcare Information Management Outsourcing Association of the Philippines (HIMOAP), 2012’s $433 million HIM revenue increased by 66% in 2013, and it would soar further this year.
To go over the list again, the voice services that will be mostly outsourced to Philippine call centers this year are multilingual voice services, inbound customer service, and healthcare information management. The country’s bilingualism, productivity, and a rich pool of medical experts are among the primary factors that influence businesses to opt to outsource their voice services to the country.
 
 

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO16 hours ago
#CustomerService metrics indicate the level of service your brand is capable of providing.
They can also reveal just how effective your strategies are, including your
• staffing
• training
• quality assurance, and
• service/people management.

Metrics are more diagnostic than curative: https://buff.ly/3RiolyQ

----------
Make dismal #CustomerService a thing of the past when you outsource your #CustomerSupport needs: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CallCenterOutsourcing #CallCenters
#CustomerExperience
Open Access BPO
Open Access BPO2 days ago
Customers appreciate brands with #eCommerce websites that have #LiveChatSupport because of its convenience, speed, and humanized interaction.
You need to optimize these 4 features to make your #ChatSupport exceptional: https://buff.ly/3fhVflL

----------
Upgrade #CustomerExperience with our 24/7 multichannel #CustomerSupport solutions: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerService #eCommerce
Open Access BPO
Open Access BPO6 days ago
#Repost | Team Allied Services and You:
𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

----------
Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The company’s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
Open Access BPO
Open Access BPO1 week ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

𝗦𝗮𝘃𝗲 𝗮 𝗟𝗶𝗳𝗲 𝗕𝗹𝗼𝗼𝗱 𝗗𝗿𝗶𝘃𝗲 𝟮𝟬𝟮𝟮
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
#DonateBlood
Open Access BPO
Open Access BPO1 week ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

----------
Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

----------
Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerSupport #branding
Open Access BPO