If you’re outsourcing to a Philippine call center, your staff may also be conducting post-call customer feedback. These surveys ask customers for comments and testimonials about your products and their overall experience with your brand. While gauging your market’s satisfaction is always a winning strategy, there’s another demographic that you should be pulsing if you […]
The agent-customer interaction affects your brand image, so take a look at some areas your agents need to focus on while training. One of the critical components of delivering high-quality experience lies in customer service training. The way your agents interact with customers can significantly impact customer satisfaction, brand reputation, and long-term loyalty. As a […]
Philippine outsourcing providers now have a new accolade to include on the list of qualifications that the country can parade to potential investors.
Successful entrepreneurs and business owners have similar winning characteristics, and so do well-established e-commerce businesses. Before you start thinking of which digital marketing strategy can take you to greater heights, the most fundamental step to ensuring success for your online business is just learning what distinguishes mediocre e-commerce sites from those that do extremely well. […]
No person wants to be rejected when it comes to sales. Just thinking about the effort you exerted in convincing someone to try your product and what you could’ve done better can be a frustrating experience. For bigger businesses, the impact of sales rejection can affect everyone in the organization in one way or another. […]
Building trust among customers is easy when you do it face to face because of the connection you can make through your presence and gestures. It can also be a piece of cake when you use call center support services to form bonds, as the voice and tone of your agents are a great way […]
Because of the immense effect content marketing can bring to a brand’s popularity, it’s no wonder this digital marketing strategy is utilized by both startups and big, established companies. But for content marketing to help your business gain your ideal number of leads, you first need to make sure you are aware of the facts […]
Businesses embrace the multi-channeling trend to be able to keep up with the evolving demands of their modern customers who are getting more tech-savvy every day. This is even more prevalent in the customer service outsourcing industry where solutions are no longer limited to call center services, but rather supplemented by non-voice processes delivered through […]
In a fast-paced consumerist world where everyone expects quick and effective assistance when seeking customer support, businesses invest in call center support services and customer service channels that can promise accessibility, promptness, and convenience. One good example of this is live chat support. It allows customers to reach out to businesses without having to dial […]
Why do some customer service outsourcing deals fail? What easily comes to mind are the shortcomings on the customer-facing units’ end and the leaders where they work directly under. The truth, however, is that the higher-ups can also be at fault when a customer service project fails.