OABPO Blog Team, Author at Open Access BPO

Philippine Outsourcing Solutions Top Story

Philippine call center workers promised better work conditions

Addressing the need for more secure and favorable working conditions, the Department of Labor and Employment (DOLE) along with the Information Technology-Business Processing Association of the Philippines (IBPAP) will sign...

By OABPO Blog Team

April 24, 2014

Content Moderation Solutions

Can I Use Website Content Moderation Rules for My Social Media Pages?

Can the statement “consistency is key” still be applied for creating content moderation rules for your website and social media pages? As a website owner, you understand the importance of...

By OABPO Blog Team

April 24, 2014

Solutions

Traits that recruiters look for in customer service outsourcing agents

“You should have people skills.” This is a tip that is commonly given to those eyeing an agent position in a customer service outsourcing firm. While this would definitely grant...

By OABPO Blog Team

April 23, 2014

Top Story

How does a Philippine call center calculate agent workload?

Statistics gathered by career resources site Salary Explorer revealed that Philippine call center agents work for an average of 8.4 hours each day. Like most jobs, inbound customer service representatives (CSR)...

By OABPO Blog Team

April 23, 2014

Customer Experience Customer Support Technical Support

Will tech support outsourcing benefit my in-house help desk?

We recently talked about the difference between the commonly interchanged help desk and technical support call center—the former serves employees of the organization where it operates, while the latter attends...

By OABPO Blog Team

April 22, 2014

Solutions Top Story

5 Twitter tweaks for successful social media marketing

The Twitter profile redesign has been gradually rolling out for several active and popular accounts. While the rest of the Twitterverse waits for its turn, social media managers are prepping...

By OABPO Blog Team

April 22, 2014

Customer Experience Customer Support

What are the consumer problems customer service outsourcing can solve?

Customer service outsourcing comes as a way for companies to cut costs and focus on core competencies while the service provider takes care of the consumer relations. While outsourcing proves...

By OABPO Blog Team

April 21, 2014

Customer self-service Solutions

Self-service solutions can benefit technical support outsourcing

Before 2013 ended, IT and customer service experts predicted that self-help options will be a common fixture in most call centers this year. Many technical support outsourcing firms have since...

By OABPO Blog Team

April 21, 2014

Top Story

How outsourcing to a call center helps online communities

It is common for brick-and-mortar businesses to subcontract outsourcing firms to handle their customers’ product-related concerns. Outsourcing call center services proves to be a wise business decision for these companies,...

By OABPO Blog Team

April 16, 2014

Solutions

Content management 101: What you need to know about blog outsourcing

Content management is the process of creating, collecting, and publishing of digital content on the Internet. The content we are talking about may be images, videos, sound, text, or a...

By OABPO Blog Team

April 16, 2014

Author: OABPO Blog Team

Philippine call center workers promised better work conditions

Can I Use Website Content Moderation Rules for My Social Media Pages?

Traits that recruiters look for in customer service outsourcing agents

How does a Philippine call center calculate agent workload?

Will tech support outsourcing benefit my in-house help desk?

5 Twitter tweaks for successful social media marketing

What are the consumer problems customer service outsourcing can solve?

Self-service solutions can benefit technical support outsourcing

How outsourcing to a call center helps online communities

Content management 101: What you need to know about blog outsourcing