Makati City, Philippines, March 1, 2022 – Open Access BPO, a leading provider of multilingual call center solutions, received Health Insurance and Accountability Act (HIPAA) compliance, ensuring safe data management for its partners in the healthcare industry. HIPAA is a US-mandated set of rules and regulations that stipulates how healthcare institutions and other organizations must […]
Makati City, Philippines, February 2, 2022 – Multinational call center Open Access BPO attained System and Organization Controls (SOC 2) Type II compliance in keeping with its commitment to ensuring data security for its partners and their customers. SOC 2 Type II is a set of security standards developed by the American Institute of CPAs […]
Workplace diversity has now become a norm rather than a novelty. Surveys done by management consulting firm McKinsey show there are significant benefits in embracing it beyond lip service. Internally, diversity and inclusion (D&I) programs promote employee satisfaction and retention, ignite creativity, and broaden knowledge across the board. These programs are critical in solving diversity […]
NEW YORK CITY, USA, November 10, 2021โOver 30,000 runners participated in the 42-kilometer TCS NYC Marathon on November 7. Among the marathoners is Open Access BPO employee Alessio Urbani who represented the multilingual call center in the prestigious race. Since 2016, Open Access BPO has been a major sponsor of Ryan’s Run, a charity campaign […]
LAS VEGAS, Nev., Oct. 20, 2021 โ Multinational business process outsourcing (BPO) firm, Open Access BPO, announced the relocation of its Las Vegas office to accommodate its expanding operations. This relocation is part of the multilingual BPO company’s three-year, $20-million investment roadmap to expand its global operations and grow its highly skilled multilingual workforce. The […]
MAKATI CITY, Philippines, September 2, 2021โ Multilingual outsourcing firm, Open Access BPO, announced that it has achieved compliance with the General Data Protection Regulation (GDPR) legislated by the European Union (EU). The GDPR is the EU’s data privacy and protection law that governs how businesses handle EU citizens’ personal data. This applies to all companies […]
The on-demand Gig Economy is here to stay. While it grew steadily over the past decade, the COVID-19 global pandemic has cemented its staying power. Many of those who became unemployed due to the crisis found themselves dabbling in the freelancer industry. Meanwhile, the rise of work-at-home practices propelled demands for better work-life integration from […]
The steady growth of on-demand Gig Economy over the past decade has ensured participation from millions of people worldwide–whether as freelancers or customers. Customer experience plays a big role in maintaining lasting relationships between the brand and all its users. In this case study, we discuss how our outsourcing expertise helps a top Gig Economy […]
MAKATI CITY, Philippines, June 08, 2021 โ Multilingual call center, Open Access BPO, announced its official membership in the Contact Center Association of the Philippines (CCAP). CCAP is a non-profit organization composed of leading call centers in the Philippines. It advocates on behalf of the local outsourcing industry and supports the Philippines’ global dominance in […]