With the holiday season just waiting around the corner, excited shoppers are starting to list down the names of stores they intend to visit as soon as Thanksgiving is over. Regardless if you own a brick-and-mortar shop or an e-commerce site, it s important that you gear up your in-house staff and your Philippine call […]
Firms providing business process outsourcing (BPO) services in the Philippines have been getting ready for the coming holidays by either doubling or retraining their staff. For BPO companies that cater to e-commerce sites, an important part of the preparation is the updating and polishing of their clients brand pages on social networks and review sites.
Call centers in the Philippines cater to a wide range of industries coming from different sides of the world. From multinational business behemoths and household names to budding enterprises and the obscurest of brands—there s probably one company from each industry represented by a Philippine call center.
Perking up different areas of your business could indeed help smoothen your holiday operations, but there’s another aspect that you need to invest in to have a higher assurance of success. You have all the crucial aspects of the preparation covered—inventory is updated, phone lines are reliable, and the staff is briefed. You might even […]
Quality monitoring systems and performance evaluation programs are established in every call center in the Philippines to make sure that client expectations and campaign goals are constantly met. System updates and new skills training are regularly done to guarantee favorable results, especially in terms of agent performance.
The period that transitions an ending year to a new one is crucial to call centers in the Philippines not only because call volumes peak during the holidays but also because business performance at this time decides trends and predictions for the coming year.
A fundamental aspect of customer service is effectively handling upset customers, as their satisfaction and loyalty can have a significant impact on the overall reputation and profitability of a business. The representatives from your call center in the Philippines must know how to calm them down and offer the right kind of assistance. That’s why […]
A survey conducted by professional services firm Towers Watson revealed that salaries in Asia are expected to rise in 2015, with the Philippines expecting 7% growth following the employment boost brought by Philippine call centers.
Philippine call centers have been adapting web-based tools and using them as non-voice customer service channels in order to keep up with growing customer demands. Aside from the phone, it s now typical for contact centers to welcome and address queries via email, live chat, social media, SMS, and even mobile apps.
When we mentioned in a previous blog post that every Philippine call center must ace customer service because it impacts sales, we meant incorporating customer service values in all sales and marketing activities you carry out. A sense of customer service must be present in every profit-generating initiative. You must display a genuine intent to […]