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The road to a thriving global business is paved with challenges that can whittle down entrepreneurs’ motivation and test customer trust. And in an industry dominated by legacy brands, even having an innovative product will only get you so far. Open Access BPO’s case study, Building a Non-voice Solution to Propel a Telecom Disruptor, highlights […]
Table Of Contents Benefits of a Multichannel Team to the Brand and the Customers Key Characteristics of a High-Performing Multichannel Team Building a Multichannel Dream Team Pitfalls to Watch Out for and Best Practices to Follow Proven Approaches for Building a Strong Multichannel Team Maintaining Multichannel Team Performance Quality How Outsourced Call Centers Empower Multichannel […]
Multichannel retailers are aware of the dangers that fraud has. But does being aware of fraud make it easier to spot? Not exactly. Transactions have grown exponentially for multichannel retailers. Unfortunately, multichannel retailing, with its diverse online and offline touchpoints, poses distinct challenges. Because of this, the increasing prevalence of multichannel retail fraud has become […]
No, it’s not just semantics. If you want to create a more robust customer service strategy, you should know the differences between these two customer experience trends. Many entrepreneurs use the terms “multichannel” and “omnichannel” interchangeably. It’s only to be expected, given that both of these terms surfaced at around the same time, when various […]
Multichannel success doesn’t happen overnight. There are a lot of factors to consider, and here’s a checklist to help you with it. Mastering multichannel success is not just an option—it’s a necessity. Customers expect seamless interactions across various platforms, and their satisfaction, loyalty, and retention depend on it. Today, we will outline eight essential elements […]
Customer centricity is an elusive goal for many contact centers, mainly because there are several smaller goals that must be targeted in order to achieve it. As a whole, focusing on the customer means two things: first, brands need to gain a 360-degree view of the customer and second, they need to satisfy a large […]
Makati City, Philippines, July 1, 2024 – Open Access BPO has achieved ISO certification, recognizing the multilingual call center company’s information security management excellence. Open Access BPO received ISO/IEC 27001:2022 Standard Certificate for its secure customer experience, content management, and back office services. This certifies that the company meets the rigorous information security management standards […]
In the center of the photo, taken during the launch of Open Access BPO’s new operations floor and cafeteria, are CEO Ben Davidowitz and Global VP Joy Sebastian, with Head of Recruitment, Training, & Site Support Bobby Jusayan and Senior Operations Director Nathaniel Martinez. MAKATI CITY, Philippines, April 2024—Multinational outsourcing firm Open Access BPO has […]
Brands need to stay ahead of the curve to stand out from the competition. And one crucial aspect that demands your attention is customer experience. As we step into 2024, businesses gear up for significant shifts in how they interact with customers. Customer experience (CX) continues to evolve, influenced by tech advancements and the ever-changing […]
Ecommerce fraud remains a looming concern for companies. As the digital marketplace expands, so does the sophistication of fraudulent activities. What can your brand business do? Ecommerce fraud poses a substantial and escalating challenge, resulting in annual financial losses for businesses. A study by Juniper Research states that global ecommerce fraud losses reached an estimated […]
