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Structuring a multichannel customer support program for a rising telecom

The road to a thriving global business is paved with challenges that can whittle down entrepreneurs’ motivation and test customer trust. And in an industry dominated by legacy brands, even having an innovative product will only get you so far. Open Access BPO’s case study, Building a Non-voice Solution to Propel a Telecom Disruptor, highlights […]

Tips for Building a High-Performing Multichannel Team

Table Of Contents Benefits of a Multichannel Team to the Brand and the Customers Key Characteristics of a High-Performing Multichannel Team Building a Multichannel Dream Team Pitfalls to Watch Out for and Best Practices to Follow Proven Approaches for Building a Strong Multichannel Team Maintaining Multichannel Team Performance Quality How Outsourced Call Centers Empower Multichannel […]

Why multichannel retailers find it hard to spot fraud

Multichannel retailers are aware of the dangers that fraud has. But does being aware of fraud make it easier to spot? Not exactly. Transactions have grown exponentially for multichannel retailers. Unfortunately, multichannel retailing, with its diverse online and offline touchpoints, poses distinct challenges. Because of this, the increasing prevalence of multichannel retail fraud has become […]

Multichannel vs omnichannel customer service: What’s the difference?

No, it’s not just semantics. If you want to create a more robust customer service strategy, you should know the differences between these two customer experience trends. Many entrepreneurs use the terms “multichannel” and “omnichannel” interchangeably. It’s only to be expected, given that both of these terms surfaced at around the same time, when various […]

An Eight-Item Checklist for Multichannel Success

Multichannel success doesn’t happen overnight. There are a lot of factors to consider, and here’s a checklist to help you with it. Mastering multichannel success is not just an optionโ€”it’s a necessity. Customers expect seamless interactions across various platforms, and their satisfaction, loyalty, and retention depend on it. Today, we will outline eight essential elements […]

Open Access BPO Consolidates Manila Sites Into Central Hub for Seamless Operations

In the center of the photo, taken during the launch of Open Access BPO’s new operations floor and cafeteria, are CEO Ben Davidowitz and Global VP Joy Sebastian, with Head of Recruitment, Training, & Site Support Bobby Jusayan and Senior Operations Director Nathaniel Martinez. MAKATI CITY, Philippines, April 2024โ€”Multinational outsourcing firm Open Access BPO has […]

2024 Customer Experience Trends Your Brand Must Consider

Brands need to stay ahead of the curve to stand out from the competition. And one crucial aspect that demands your attention is customer experience. As we step into 2024, businesses gear up for significant shifts in how they interact with customers. Customer experience (CX) continues to evolve, influenced by tech advancements and the ever-changing […]

How Outsourcing to a Call Center Fraud-Proofs Your eCommerce Brand

Ecommerce fraud remains a looming concern for companies. As the digital marketplace expands, so does the sophistication of fraudulent activities. What can your brand business do? Ecommerce fraud poses a substantial and escalating challenge, resulting in annual financial losses for businesses. A study by Juniper Research states that global ecommerce fraud losses reached an estimated […]

Open Access BPO Davao Expands to Second Location

DAVAO CITY, Philippines, October 2023 – Open Access BPO, multinational provider of outsourcing business solutions, has unveiled its second office in Davao City, Philippines. “The launch of our second Davao campus is a response to the growing needs of our partners and to bolster our expanding workforce,” stated company CEO Benjamin Davidowitz. “We hope to […]

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Open Access BPO 13 hours ago
Meet the diverse superheroes of our #ContactCenter team! From analytical minds to empathetic listeners, we've got it all.

Swipe through to see the incredible personalities, working styles, and motivators that make our customer service shine:

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Our #recruitment & training strategies are designed to get the best reps for your brand.
Outsource with us today: https://buff.ly/3VRbgSt

#WeSpeakYourLanguage
Open Access BPO 15 hours ago
๐—™๐—ฟ๐—ฎ๐˜‚๐—ฑ๐˜€๐˜๐—ฒ๐—ฟ๐˜€ ๐—ฑ๐—ฒ๐˜ƒ๐—ฒ๐—น๐—ผ๐—ฝ ๐—ถ๐—ป๐—ฐ๐—ฟ๐—ฒ๐—ฎ๐˜€๐—ถ๐—ป๐—ด๐—น๐˜† ๐˜€๐—ผ๐—ฝ๐—ต๐—ถ๐˜€๐˜๐—ถ๐—ฐ๐—ฎ๐˜๐—ฒ๐—ฑ ๐˜๐—ฎ๐—ฐ๐˜๐—ถ๐—ฐ๐˜€ ๐˜๐—ผ ๐—ฒ๐˜…๐—ฝ๐—น๐—ผ๐—ถ๐˜ ๐˜ƒ๐˜‚๐—น๐—ป๐—ฒ๐—ฟ๐—ฎ๐—ฏ๐—ถ๐—น๐—ถ๐˜๐—ถ๐—ฒ๐˜€, ๐—ฐ๐—ผ๐˜€๐˜๐—ถ๐—ป๐—ด #๐—ฒ๐—ฐ๐—ผ๐—บ๐—บ๐—ฒ๐—ฟ๐—ฐ๐—ฒ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—ฎ๐—ป๐—ถ๐—ฒ๐˜€ ๐˜€๐—ถ๐—ด๐—ป๐—ถ๐—ณ๐—ถ๐—ฐ๐—ฎ๐—ป๐˜ ๐—ฟ๐—ฒ๐˜ƒ๐—ฒ๐—ป๐˜‚๐—ฒ ๐—ฎ๐—ป๐—ฑ ๐—ฑ๐—ฎ๐—บ๐—ฎ๐—ด๐—ถ๐—ป๐—ด ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐˜๐—ฟ๐˜‚๐˜€๐˜.

While internal security measures are crucial, there's strength in numbers.
Luckily, you don't have to face them alone.

#CallCenter outsourcing can be your secret weapon in the fight against these criminals.

Here's how #CallCenter outsourcing can be your reinforcement against these criminals: https://buff.ly/4c8I9Qi

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Partner with an #outsourcing partner that keeps #InfoSec a top priority alongside great #CustomerExperience: https://buff.ly/4cfs5MF

#WeSpeakYourLanguage
#CustomerSupport #DataSecurity
#outsourcing #FraudProtection #FraudDetection
Open Access BPO 5 days ago
With multilingual support comes multiple business growth opportunities.
The best way to get aboard the globalization train is to partner with a multilingual #CallCenter: https://buff.ly/3VLIouJ

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Open Access BPO's services support over 30 languages and 24/7 coverage for global business.

Contact us today: https://buff.ly/3VLG2fp

#WeSpeakYourLanguage
#MultilingualCallCenter
Open Access BPO 5 days ago
๐—ฆ๐—บ๐—ฎ๐—น๐—น ๐—ด๐—ฒ๐˜€๐˜๐˜‚๐—ฟ๐—ฒ๐˜€, ๐—ฏ๐—ถ๐—ด ๐—ถ๐—บ๐—ฝ๐—ฎ๐—ฐ๐˜: ๐—•๐˜‚๐—ถ๐—น๐—ฑ๐—ถ๐—ป๐—ด ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฟ๐—ฒ๐—น๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€๐—ต๐—ถ๐—ฝ๐˜€ ๐—ถ๐—ป ๐˜๐—ต๐—ฒ ๐—ฐ๐—ฎ๐—น๐—น ๐—ฐ๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ!

Every interaction in #CustomerService matters! From tiny details to grand gestures, your #CallCenter agents can make a difference.

We've compiled 10 easy-to-implement gestures to strengthen customer relationships: https://buff.ly/4exoUSi

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Want to elevate your #CustomerExperience even further?

Outsource to Open Access BPO, your trusted 24/7 multilingual partner!
๐†๐ž๐ญ ๐ฌ๐ญ๐š๐ซ๐ญ๐ž๐ ๐ญ๐จ๐๐š๐ฒ: https://buff.ly/3VM9hin

#WeSpeakYourLanguage
#outsourcing #CX #CSat
#CustomerSatisfaction
Open Access BPO 5 days ago
๐—ฆ๐—บ๐—ฎ๐—น๐—น ๐—ด๐—ฒ๐˜€๐˜๐˜‚๐—ฟ๐—ฒ๐˜€, ๐—ฏ๐—ถ๐—ด ๐—ถ๐—บ๐—ฝ๐—ฎ๐—ฐ๐˜: ๐—•๐˜‚๐—ถ๐—น๐—ฑ๐—ถ๐—ป๐—ด ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฟ๐—ฒ๐—น๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€๐—ต๐—ถ๐—ฝ๐˜€ ๐—ถ๐—ป ๐˜๐—ต๐—ฒ ๐—ฐ๐—ฎ๐—น๐—น ๐—ฐ๐—ฒ๐—ป๐˜๐—ฒ๐—ฟ!

Every interaction in #CustomerService matters! From tiny details to grand gestures, your #CallCenter agents can make a difference.

We've compiled 10 easy-to-implement gestures to strengthen customer relationships: https://buff.ly/3z9tfe0

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Want to elevate your #CustomerExperience even further?

Outsource to Open Access BPO, your trusted 24/7 multilingual partner!
๐†๐ž๐ญ ๐ฌ๐ญ๐š๐ซ๐ญ๐ž๐ ๐ญ๐จ๐๐š๐ฒ: https://buff.ly/4b9srmE

#WeSpeakYourLanguage
#outsourcing #CX #CSat
#CustomerSatisfaction
Open Access BPO 6 days ago
๐—™๐—ฎ๐—ถ๐—น๐—ถ๐—ป๐—ด ๐˜๐—ผ ๐—ป๐˜‚๐—ฟ๐˜๐˜‚๐—ฟ๐—ฒ ๐—ฒ๐˜…๐—ถ๐˜€๐˜๐—ถ๐—ป๐—ด ๐—ฐ๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ ๐—ฟ๐—ฒ๐—น๐—ฎ๐˜๐—ถ๐—ผ๐—ป๐˜€๐—ต๐—ถ๐—ฝ๐˜€ ๐—ถ๐˜€ ๐—ฎ ๐—ฐ๐—ฟ๐—ถ๐˜๐—ถ๐—ฐ๐—ฎ๐—น ๐—บ๐—ถ๐˜€๐˜€๐˜๐—ฒ๐—ฝ ๐—ณ๐—ผ๐—ฟ ๐—ฏ๐˜‚๐˜€๐—ถ๐—ป๐—ฒ๐˜€๐˜€๐—ฒ๐˜€.

Focusing solely on acquiring new customers can lead to missed sales opportunities from your established base.

Here are the 4 types of high-value customers (and some tips to help you cultivate better relationships with them): https://buff.ly/4bcP8q2

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Language barriers costing you customers?
Elevate your #CustomerExperience with 24/7 multilingual support.

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#WeSpeakYourLanguage
#CustomerService #CX
#CSat #CustomerSupport
#CustomerSatisfaction
Open Access BPO