4 Common conflicts between brands and customer support providers

4 Common conflicts between brands and customer support providers

middle aged business executives partners locked in arm wrestling

Just like most business partnerships, conflicts are unavoidable when you’re working with a call center. However, they don’t necessarily mark the end of your relationship.

As much as you’d like to lead a perfectly harmonious relationship with your customer service vendor, this won’t always be the case. You and your provider may not always agree with each other, or you may debate about some aspects of your arrangement. Read More

How messaging apps are changing customer conversations

hand about to touch smartphone with messenger in dark

Customer service practices are continuously evolving as brands embrace new technologies that can simplify and uplift shoppers’ experiences.

When Internet-enabled mobile devices such as smartphones and tablets began to take over the mainstream market, people started moving to a newer breed of communication channel. Today, at the height of mobile consumption, the phone calls and email no longer dominate conversations. Rather, messaging apps that usually come bundled with social media apps took center stage. Read More

Customer support tip: Get over your prejudice against millennials

worried middle aged businessman in dark sillhouete of partying millennials in bakground

It’s predicted that by 2030, millennials in the United States will outnumber other generations by 22 million. This alone is more than enough reason to start building a good relationship with consumers of this age group.

The thing is, millennials, the 16- to 34-year-old demographic, are largely misunderstood. Those older than them—Generation Xers (born 1965 to 1976) and Baby Boomers (born 1946 to 1964)—think they’re entitled, arrogant, and lazy. Read More