The 5 worst customer service habits you must avoid

Faith Ocampo Published on December 2, 2016

businessman facepalm speed lines

Most brands aren’t even aware of their bad customer service habits. Because of this, they may be losing plenty of profits without realizing it.

To improve customer interactions, the first thing you must do is examine your current strategies with a critical eye. This will help you identify your performance gaps and enable you to build better communication approaches.
However, it’s not always easy to spot your own mistakes. In fact, even big brands are prone to committing even the most obvious customer support errors. To foster strong and meaningful relationships with your clientele, here are the five worst habits you must immediately stop.
 

1.     Jumping on the bandwagon

business executive mistake failure pointing fingers of blame

Every now and then, new business trends are being formed to allow companies to cater to changing consumer expectations. You may feel pressured to conform to these trends especially if everybody else seems to be doing them.

However, mindlessly following the latest customer service fads, even if they sound impressive, can be detrimental to your brand. Before adopting new processes or ideas, make sure that they can add value to your current operations. They must also reflect your customers’ preferences and your organization’s values.

 

2.     Ignoring customer insights

buried face problematic businessman holding crumpled paper

With so many ways to gather customer feedback, there’s no reason for companies to be clueless about people’s sentiments, wants, and needs. Chances are, you already have so many sources of customer insights available online, such as social media and review websites, but you’re not using them.

It’s also possible that you’re failing to turn these insights into actionable business strategies. Thus, you and your team must start to work on it. Listening to your customers and incorporating their opinions into your customer support and marketing plans is the only way to build a consumer-centric brand.

 

3.     Focusing on speed over quality

office employee catching alarm clock in dark

Customer relationship experts everywhere are repeatedly emphasizing the value of fast services, and it’s easy to get caught up in the speed craze. After all, consumers nowadays want you to be present on several channels at once, including email, live chat, SMS, social media, and the phone.

But if your main goal is to impress customers or appear competent all the time, you may end up prioritizing speed over the quality of your interactions. The truth is, companies that deliver stellar services know that speed is just one aspect of the customer experience. You don’t need to hurry though each transaction, but you do need to solve problems completely and take care of every customer. Humanized and efficient services will always win over fast but valueless transactions.

 

4.     Overworking your agents

tired employee working in dark office

Only happy call center agents can make customers happy. Those who aren’t—the burnt-out, disengaged ones—are a liability for every brand.

Before blaming your employees, however, you need to find out what’s causing this problem so you can solve it immediately. Chances are, it’s merely a symptom of more alarming issues, such as weak leadership and poor team management. Worse, you may already be overworking your agents just to cope with unreasonable amounts of workload. This leads to chronic stress and poor performance.

 

5.     Relying too much on technology

screaming tech worker in office fixing computer

Technology, along with tech-aided processes (e.g., data analytics, data mining), is revolutionizing customer support. But to leverage these sophisticated business solutions, companies must have all the knowledge, skills, and resources needed to make the most of these new technologies. Otherwise, they might end up spending a lot of time and money and still fail to generate the results they’re aiming for.

Before adopting new technologies, you must study them carefully and decide whether they’re aligned with your business strategies. Remember, all your tools and processes must help you achieve your goals. Otherwise, they may disrupt, rather than improve, your operations.

 
 

Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Join us on facebook
Open Access BPO 20 hours ago
Today, we celebrate Eid al-Fitr, marking the end of a month of reflection, prayer, and community.

We at Open Access BPO extend our warmest wishes to everyone celebrating.
May this Eid bring you and your loved ones happiness, peace, and prosperity.
We hope you enjoy this special time with family and friends.

Eid Mubarak!

#WeSpeakYourLanguage
#OABPOholidays #EidAlFitr
#EidAlFitr2025
Open Access BPO 23 hours ago
𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗠𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 #𝗥𝗲𝗽𝘂𝘁𝗮𝘁𝗶𝗼𝗻𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗮𝗿𝗲 𝗶𝗻𝘀𝗲𝗽𝗮𝗿𝗮𝗯𝗹𝗲.

These statistics, pooled from various surveys among customers, show why every business needs a team to screen, evaluate, and manage all online content to ensure your brand maintains a good online reputation: https://buff.ly/MpBUNv4

----------
Outsource your #ContentModeration needs to a trusted partner: https://buff.ly/PRIUd8B

#WeSpeakYourLanguage
Open Access BPO 3 days ago
#CustomerLoyalty is a privilege businesses strive to achieve.
𝗔𝗿𝗲 𝘆𝗼𝘂 𝘀𝘂𝗿𝗲 𝘆𝗼𝘂'𝗿𝗲 𝗱𝗼𝗶𝗻𝗴 𝗲𝗻𝗼𝘂𝗴𝗵 𝘁𝗼 𝗸𝗲𝗲𝗽 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 𝘄𝗮𝗻𝘁𝗶𝗻𝗴 𝗺𝗼𝗿𝗲 𝗳𝗿𝗼𝗺 𝘆𝗼𝘂𝗿 𝗯𝗿𝗮𝗻𝗱?

Take a deep look at the stages of #CustomerLoyalty and see how you can shape your customer experience strategies and get your repeat buyers to continue supporting you: https://buff.ly/mNMdlGq

——————————
Let's create memorable #CustomerExperiences and keep your customers coming back for more: https://buff.ly/0mgDGzC

#WeSpeakYourLanguage
#CustomerService #CX #CustomerSupport
Open Access BPO 5 days ago
A customer-centric support culture is built on a lucid and compelling vision.
A well-articulated 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗺𝗮𝗻𝘁𝗿𝗮 is essential for bringing this vision to life, as it:

• Communicates the intended #CustomerExperience, fostering clarity and understanding.
• Standardizes agent interactions, ensuring consistent brand representation and customer engagement.

The following questions will facilitate the creation of a resonant customer service mantra: https://buff.ly/YMTI4r2

——————————
Get a reliable outsourcing #CX partner with empowered agents who can go the extra mile to deliver exceptional service: https://buff.ly/l4YDYb5

#WeSpeakYourLanguage
#CustomerService #CustomerSupport
#outsourcing
Open Access BPO 7 days ago
Revolutionize your customer service!
Learn how #improv theater fundamentals with its 𝘺𝘦𝘴, 𝘢𝘯𝘥 principle, can transform #CallCenter interactions into genuine, solution-oriented experiences.

Read all about it and learn how to boost agent adaptability, problem-solving skills, and #CustomerSatisfaction: https://buff.ly/CEbXLoS

——————————
At Open Access BPO, we train our teams to deeply understand customer needs and provide natural, solution-oriented interactions, fostering trust and satisfaction.

Experience the difference of genuine customer connection—click and contact our CX experts at https://buff.ly/027ww7m.

#WeSpeakYourLanguage
#CustomerService #CustomerExperience
#CustomerServiceTips #CX #CSat