Faith is a digital media enthusiast aiming to become an active part of the tech world by sharing her insights. She likes to blog about everything digimarketing, technology, and social media.
Workforce management solutions help call centers manage their human resources more effectively, allowing them to cut costs and perform better. These days, most contact centers employ a large number of...
Having an outsourcing partner lightens the load for brands, but it doesn’t make them completely safe from these call center nightmares. Call centers play a vital role in delivering exceptional...
In just a week’s time, Open Access BPO employees Jun Agulto, Clint Ortiz, and Leo Penas will be flying to New York for the world’s biggest marathon. To support Pennsylvania...
The Philippines is back in the top 100 economies listed in World Bank’s 2017 Doing Business Report. Rebounding from its eight-step drop last year, the Philippines climbed four spots in...
If your expansion in emerging markets isn’t working out, the problem isn’t the location. It’s your strategy. Investors all over the world have been pouring money into new foreign markets....
Table Of Contents Challenges Associated with Call Center Transactions The Need for Transforming Transactional Calls into Conversations Key Differences Between Call Center Transactions and Conversational Interactions Enhancing Customer Experience through...
People are opinionated when it comes to relationship red flags. The same goes for shortcomings in customer relations. As a business owner, you understand the importance of building strong customer...
For call centers, efficiency means finding the delicate balance between boosting agents’ productivity and making them happy. Boosting the organization’s performance without affecting agents’ physical and mental wellbeing will always...
Every email you write is an opportunity to build lasting relationships with your customers. But just like any other communication channel, it also has some limitations. Email support is a...
The international business landscape is changing at a pace never before seen. McKinsey predicts that by 2025, almost half of the world’s biggest companies will be based in emerging markets,...
Open Access BPO recently celebrated the 10th anniversary of its Davao site, marking 10 years of operational excellence and continued partnership with global brands.
From its early beginnings, our Davao site has grown into a strategic hub for English-language back office support, our team of experts delivering reliable and high-quality solutions for critical business functions.
This milestone reflects our commitment to building sustainable partnerships and supporting clients as they scale and adapt to evolving business needs.
#TeamOABPO Davao marked #CustomerServiceWeek with a full week of engaging and fun activities. The celebrations brought everyone together through friendly competitions, shared meals, and moments that recognized the people who deliver excellent support to our clients every day.
It was a meaningful way to show appreciation for the teams who help us build lasting partnerships and deliver dependable customer experiences.
We recently wrapped up another awesome #CSWeek filled with fun activities, laughter, and appreciation for our amazing #CustomerService teams!
From games and challenges to team bonding and well-deserved treats, the week was all about celebrating the people who make Open Access BPO shine every single day.
At the heart of everything we do is our people. Our success comes from their dedication, passion, and commitment to providing world-class service. That's why we're proud to be an employee-first company, where hard work is recognized, and everyone's contribution truly matters.
We had a blast celebrating our #CustomerServiceWeek champions, and we're already looking forward to making CS Week 2026 even bigger and better!
This year's theme, Mission: Possible, celebrates how #TeamOABPO turns every #CustomerExperience challenge into success through skill, dedication, and teamwork.
A special highlight was a client video thanking employees for their commitment and excellence. Throughout the week, team members across all sites will enjoy themed games and activities leading up to a grand finale recognizing top performers.
#CSWeek remains one of Open Access BPO's most anticipated traditions, celebrating teamwork, recognition, and fun at work.