OABPO Blog Team, Author at Open Access BPO

5 Weak spots that can diminish your sales team’s morale

Perhaps one of the most common challenges faced by sales managers and business owners is finding ways on how to keep their sales agents motivated. When your sales representatives, including...

By OABPO Blog Team

September 24, 2014

Customer Experience Customer Support Performance Management

Top Agent Performance Areas to Assess During Call Quality Monitoring

The best call centers focus on call quality monitoring for excellent customer experience. Here are some areas they must focus on to maintain a high call quality. Call quality monitoring...

By OABPO Blog Team

September 24, 2014

Top Story

How to harness the latest Facebook, YouTube & Pinterest updates

Fairly recently, a trio of today’s biggest social networks have unveiled updates that may or may not affect the way companies implement their online marketing. For businesses that are taking...

By OABPO Blog Team

September 22, 2014

Top Story

How to prepare for a telemarketing campaign launch

Telemarketing remains to be a timeless sales and marketing strategy for many businesses. Whether it s business-to-business (B2B) or business-to-consumer (B2C), inviting your prospects into a sales negotiation through your...

By OABPO Blog Team

September 19, 2014

Global Outsourcing Philippine Outsourcing

Philippine call center industry sets example for Thailand

Thailand’s Commerce Ministry urges its country’s service operators to adopt the business model used by successful outsourcing firms based in the Philippines.

By OABPO Blog Team

September 18, 2014

Top Story

Sneaky Internet marketing tactics that no longer work

In this modern age, online marketing has become a valuable tool for brands wanting to expand their networks and convince more Internet-savvy prospects to do business with them. Any well-established...

By OABPO Blog Team

September 18, 2014

Top Story

How to tell if a Philippine call center has loyal clients

There are many things that could indicate a call center’s strong grip of its solid client base, but there are telltale signs that you should watch out for when choosing...

By OABPO Blog Team

September 17, 2014

Call Center Agents Solutions

4 Words Telemarketing Agents Should Use During Sales Calls

Business-to-business telemarketing agents constantly face the challenge of finding out how to use their conversation skills in closing sales deals with clients. Telemarketing is twice as challenging as face-to-face sales...

By OABPO Blog Team

September 17, 2014

Solutions

4 More ways to fix common customer service complaints

Last week, we shared four of the most common complaints faced by people working under the customer service outsourcing industry. We outlined the main reasons why these problems occur and...

By OABPO Blog Team

September 16, 2014

Customer Experience Customer Support

Develop a Customer-Focused Approach Using These 5 Ways

A customer-focused approach helps your brand achieve customer retention, satisfaction, and loyalty. Here are 5 ways to do it. Being customer-centric is your best bet for long-term success. After all,...

By OABPO Blog Team

September 16, 2014

Author: OABPO Blog Team

5 Weak spots that can diminish your sales team’s morale

Top Agent Performance Areas to Assess During Call Quality Monitoring

How to harness the latest Facebook, YouTube & Pinterest updates

How to prepare for a telemarketing campaign launch

Philippine call center industry sets example for Thailand

Sneaky Internet marketing tactics that no longer work

How to tell if a Philippine call center has loyal clients

4 Words Telemarketing Agents Should Use During Sales Calls

4 More ways to fix common customer service complaints

Develop a Customer-Focused Approach Using These 5 Ways