Perhaps one of the most common challenges faced by sales managers and business owners is finding ways on how to keep their sales agents motivated. When your sales representatives, including...
The best call centers focus on call quality monitoring for excellent customer experience. Here are some areas they must focus on to maintain a high call quality. Call quality monitoring...
Fairly recently, a trio of today’s biggest social networks have unveiled updates that may or may not affect the way companies implement their online marketing. For businesses that are taking...
Telemarketing remains to be a timeless sales and marketing strategy for many businesses. Whether it s business-to-business (B2B) or business-to-consumer (B2C), inviting your prospects into a sales negotiation through your...
Thailand’s Commerce Ministry urges its country’s service operators to adopt the business model used by successful outsourcing firms based in the Philippines.
In this modern age, online marketing has become a valuable tool for brands wanting to expand their networks and convince more Internet-savvy prospects to do business with them. Any well-established...
There are many things that could indicate a call center’s strong grip of its solid client base, but there are telltale signs that you should watch out for when choosing...
Business-to-business telemarketing agents constantly face the challenge of finding out how to use their conversation skills in closing sales deals with clients. Telemarketing is twice as challenging as face-to-face sales...
Last week, we shared four of the most common complaints faced by people working under the customer service outsourcing industry. We outlined the main reasons why these problems occur and...
A customer-focused approach helps your brand achieve customer retention, satisfaction, and loyalty. Here are 5 ways to do it. Being customer-centric is your best bet for long-term success. After all,...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.