Given the many popular destinations for business process outsourcingย (BPO) solutions, should you be outsourcing to the Philippines? The short answer is yes. As a premium outsourcing hub, the Philippines has...
The Filipinos’ English proficiency is world renowned, and it’s one of the reasons why companies are outsourcing to the Philippines. English is the second official language in the country, and...
The call center outsourcing industry in the Philippines is the main factor driving the demand for office spaces, according to a leading real estate firm. In an Inquirer news report,...
For years, there has been an on-going battle between India and the Philippines for outsourcing supremacy. Recently though, the number of companies outsourcing to the Philippines over its other Asian...
As the Philippines is one of the leading outsourcing destinations in the world, many are surprised to learn that outsourcing to the Philippines is not as cheap as initially expected....
Since the 1990s, many companies have been outsourcing their customer service functions instead of keeping an in-house department. There are many reasons for this, but it’s safe to say that...
One of the reasons companies bank on Philippine call centers is the Filipinos’ widely known cultural affinity with the West. While this is generally true, Filipino employees still have cultural...
One of the most common benefits of outsourcing is cost-effectiveness. Here’s how this practice becomes a lifesaver from a budget standpoint. As a business owner, you understand the importance of...
In the call center industry, technology dictates reliability. Will 24/7 call center technology do the trick? Your ability to provide round-the-clock support and exceptional customer experiences directly impacts your company’s...
First contact resolution (FCR) is a critical determinant of customer satisfaction in 24/7 call centers. Customers naturally want their issues to be resolved quickly in one call. It’s often a...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.