OABPO Blog Team, Author at Open Access BPO

Must-know trends in IT inbound customer service training

As technology changes, so does inbound customer service. Whereas in the old times, customers need to talk face-to-face with a shopkeeper, today, all it takes to connect with a company...

By OABPO Blog Team

September 25, 2013

Philippine Outsourcing Top Story

Companies that outsource to the Philippines attracting overseas Pinoys

Brain drain used to be a major government concern, with many Filipino professionals leaving the country for more lucrative work abroad. However, foreign companies that outsource to the Philippines are...

By OABPO Blog Team

September 24, 2013

Multilingual Call Center Services Solutions

Multilingual Services: Why Cultural Competency Matters

Call centers have become linguistically diverse over the years, but achieving this feat requires great cultural competency. Call centers have evolved into pivotal hubs of interaction, especially now that global...

By OABPO Blog Team

September 20, 2013

Solutions

Customer service outsourcing: Following the Golden Rule

There is an endless list of dos and don ts in customer service outsourcing. It’s a favorite topic among business magazines and news portals, and related modern-day fiascos by companies...

By OABPO Blog Team

September 19, 2013

Philippine Outsourcing Solutions

Making effective email responses for technical support call centers

Email is preferred by many customers requiring technical support call centers. Such is the case for UK, where customers use this channel over phones to skip call queues or the...

By OABPO Blog Team

September 18, 2013

Top Story

The Philippines remains a powerhouse for call center outsourcing

The Philippines remains as one of the most attractive locations for call center outsourcing and other offshoring business solutions, according to a recent September report by an independent telecoms firm...

By OABPO Blog Team

September 17, 2013

Philippine Outsourcing Solutions Top Story

Overcoming the difficulty of outsourcing Italian technical support

Excellent language skills are extremely important in providing Italian technical support and other call center services. Call center firms have better chances of forming partnerships with businesses catering to Italian-speaking...

By OABPO Blog Team

September 16, 2013

Call Center Agents Call Center Industry Customer self-service Customer Support Philippine Outsourcing

Creating a Positive Work Environment for Call Center Outsourcing

Outsourcing call centers go to great lengths to ensure that they can deliver results to impress their clients. Oftentimes, this entails providing a positive workplace for their own workforce. Just...

By OABPO Blog Team

September 13, 2013

Global Outsourcing Philippine Outsourcing Top Story

A guide to outsourcing: Customer service mistakes and how to fix them

Everybody is allowed to make mistakes. When dealing with customers, however, mistakes can be costly. Outsourcing for customer service functions or simply improving how calls are handled by the internal...

By OABPO Blog Team

September 11, 2013

Philippine Outsourcing Solutions Top Story

The Philippines as a budding multilingual call center destination

The Philippines has proven its global competence when it toppled India as the world’s call center destination in 2011. Today, the country aims higher as it targets multilingual call center...

By OABPO Blog Team

September 10, 2013

Author: OABPO Blog Team

Must-know trends in IT inbound customer service training

Companies that outsource to the Philippines attracting overseas Pinoys

Multilingual Services: Why Cultural Competency Matters

Customer service outsourcing: Following the Golden Rule

Making effective email responses for technical support call centers

The Philippines remains a powerhouse for call center outsourcing

Overcoming the difficulty of outsourcing Italian technical support

Creating a Positive Work Environment for Call Center Outsourcing

A guide to outsourcing: Customer service mistakes and how to fix them

The Philippines as a budding multilingual call center destination