5 Tips for building a high-performing omnichannel team

omnichannel customer support agent holding headset by tablet computer in office

Call centers need to build a consistent and memorable customer experience covering all channels, both digital and non-digital.

To do this, you need a high-performing omnichannel team that can successfully implement your customer service strategy. At first, however, you may find this task challenging or you may be clueless as to where you should start.

Here are five tips you’d find useful during this process. Read More

4 Call center technologies that can help reduce your operation costs

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Acquiring sophisticated call center technologies may be costly at first, but by streamlining your internal processes, they can help you reduce your operation costs in the long run.

When running a contact center, it’s essential to consider your budget. You should be able to make the most out of every cent you spend for customer support. But must also be careful not to overdo this. Otherwise, you may end up compromising the quality of your services, and that can end up being even costlier in the future. Read More

What it’s really like to moderate social media content

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You can think of content moderators as the police guarding your online presence—be it on your website or social media pages. But what’s it really like to moderate web content?

These days, most companies have a team that reviews every piece of content that goes into their online pages. The objective here is two-fold. One is that brands must present their best image online, and this mission is part of their online reputation management. That way, they can make sure that their content marketing efforts aren’t in vain. The other purpose, on the other hand, is to protect users and ensure they’re having an enjoyable and safe browsing experience across every single Internet platform you own. Read More

4 Main forms of fraud all ecommerce brands must look out for

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Online retailers are losing a huge chunk of their earnings to fraudsters. How can you protect your brand from this threat?

The Internet provided companies a better way to market and sell their products. By putting up online shopping platforms, they can reach more customers and provide them with a hassle-free way to shop. Combine this with 24/7 availability and door-to-door delivery and you have the makings of a successful brand. Read More