Category: Solutions

How AI is Transforming Outsourced CX: Ensuring an Exceptional AI-Enabled Customer Experience Without Replacing People

The rise of artificial intelligence (AI) has fueled a dramatic, yet often misunderstood, conversation in business: the fear that AI means full automation and the elimination of human support jobs....

By Luis Anthony Oliveros

November 12, 2025

Customer Experience Infographic Solutions

[Infographic] On-Demand Gig Economy: Must-See Highlights of the Emerging Economic Giant

While the on-demand Gig Economy steadily strengthened over the last decade, the pandemic has really put the industry at the forefront. This isn’t seasonal emergence, however, since the industry is...

By Audrey Reyes

December 7, 2021

Customer Experience Customer Support Global Outsourcing Open Access Solutions

How Open Access BPO Empowers a Top Gig Economy Industry Leader

The steady growth of on-demand Gig Economy over the past decade has ensured participation from millions of people worldwide–whether as freelancers or customers. Customer experience plays a big role in...

By Audrey Reyes

July 16, 2021

Event Global Outsourcing Open Access Solutions

Open Access BPO Unveils New Onshore Staffing Model

LAS VEGAS, Nev., June 2, 2020 - Multilingual outsourcing firm Open Access BPO recently unveiled its latest business solution, onshore staffing. Open Access BPO Onshore™ builds on the firm’s trusted...

By Luis Anthony Oliveros

June 2, 2020

Content Moderation Event Open Access Philippine Outsourcing Solutions

Study affirms Open Access BPO as key player in global content moderation industry

LOS ANGELES, April 8, 2020 - Open Access BPO was recently named a top global content moderation solutions provider in a study published by market insights firm QY Research.

By Luis Anthony Oliveros

April 17, 2020

Call Center Industry Customer Experience Customer Support Global Outsourcing Solutions

Outsourcing to Beat the eCommerce Holiday Shopping Rush

‘Tis the season of tinsel, parties, and most of all, spending sprees! Cyber Week kicked off the holiday rush, and it’s expected to get busier until Christmas and New Year....

By Audrey Reyes

December 3, 2019

Customer Experience Customer Support Global Outsourcing Open Access Philippine Outsourcing Solutions

Structuring a multichannel customer support program for a rising telecom

The road to a thriving global business is paved with challenges that can whittle down entrepreneurs’ motivation and test customer trust. And in an industry dominated by legacy brands, even...

By Luis Anthony Oliveros

November 15, 2019

Call Center Industry Solutions

Is Outsourcing Still Viable Despite the Risk of Call Center Fraud?

One of the most dangerous call center outsourcing risks you can face is fraud. But should you really get discouraged? As a business owner, you are constantly seeking ways to...

By Audrey Reyes

May 29, 2019

Customer Experience Solutions

Google developing AI tech for the call centers

In their recent Cloud Next conference held in San Francisco, Google announced that they’ve partnered with various companies in the AI, telecommunications, and cloud computing sectors to create an AI...

By Luis Anthony Oliveros

July 27, 2018

Solutions

What can we learn about the GIPHY content moderation slip-up?

A lot of people understand how vital content moderation is. Unfortunately, blunders like the GIPHY content moderation slip-up still happen. In March 2018, GIPHY, a popular online platform for sharing...

By James Glenn Gomez

March 16, 2018

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