Spiels and scripts are considered staple elements in agent training and in the actual execution of voice campaigns of most call centers in the Philippines. Many customer service providers swear...
For most people, social media is one of today s most popular and easily accessible sources of entertainment and information about people and matters they care about. For businesses, however,...
Meeting with your staff to discuss ways to improve customer support is one way of making every member of the organization actively involved in the implementation of your customer service...
Following up with clients is one of the most commonly used sales strategies. The ability to develop a systematic follow-up strategy where creativity and personalized approach are key ingredients leads...
Having a warm and pleasant attitude when interacting with other people is perhaps one of the most overused reminders being passed around in the world of customer service. Despite being...
Customers are expected to have high demands when it comes to customer service. Among these expectations, resolving concerns in a prompt or timely manner would be the most popular. Nobody...
There are many things that have evolved in the world of sales. Some things, however, stay the same. Building trust has always been a priority task of sales people whenever...
Customers enjoy doing business with brands that can meet their expectations. Their loyalty is usually based on how you can sustain a particular level of experience every time they interact...
Social media has become an indispensable part of most brands’ digital marketing strategy. The immense help it brings to businesses in transitioning their marketing and customer service initiatives...
Multisourcing is one of many business process outsourcing (BPO) trends that have been shaping the Philippine call center industry in the past few years. Although not an entirely new practice,...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.