Excellent employees are instrumental to a growing company’s success, but most SMBs are still having trouble finding the right talents. Open Access BPO explains the importance of great hires and...
Africa has been slowly making a name in the outsourcing scene, but there’s one country in the continent that shows promise instead of threat to current top destinations like the...
Measuring the success of your telemarketing project should depend on a thorough assessment using methodical questions that you can gradually develop from simple tools. And the initial step of the...
Some angry people call contact centers to vent, while others threaten to get what they want. How should CSRs face these customers? Open Access BPO advises how each type of...
Should banks and healthcare providers handle sensitive customer information on social networks? Open Access BPO explains why call center support services should remain as the main channel for handling certain...
How can you tell if a call center is prepared for the unexpected? Open Access BPO lists preventive practices that customer support outsourcing firms must have aside from their recovery...
This year s Internet Trend Report is out, and it has findings that could make you rethink that way you do business online. Open Access BPO highlights some of the...
A survey revealed that small businesses outsource call center support services as a means of keeping up the company’s technology needs. Open Access BPOย gathers more key findings to show the...
The Philippines has found its niche in the gaming solutions industry. Open Access BPO enumerates the call center outsourcing services that Philippine-based firms handle for foreign video game producers. The...
International businesses are aware that customers coming from different cultures can have different expectations from the same brand. How do they cope with the growing and varying demands of their...
On September 26, in observance of Save Sierra Madre Day, #OpenAccess and Fostering Education & Environment for Development (FEED) held Plant It Forward 2026 at the UP Laguna-Quezon Land Grant in Siniloan, Laguna.
With more than 30 volunteers planting native saplings, the initiative supported local reforestation efforts and highlighted the importance of protecting the Sierra Madre and its forests.
Observed annually on September 26 under Presidential Proclamation No. 413, Save Sierra Madre Day calls attention to the importance of conserving this vital mountain range.
How do you measure an outsourcing partnerโs true stability? Look beyond the SLA. Real commitment means sustained, need-driven investment in the community, not one-off gestures.
#OpenAccess recently partnered with Foundation of Balay Pasilungan, a non-profit oragnization in Davao, to provide essential donations and volunteer support for disadvantaged children.
This builds on our annual commitment to community impact through initiatives such as school-building, animal shelter support, and tree-planting.