How can inbound customer service outsourcing increase your sales?

OABPO Blog Team Published on December 13, 2013

customer-service-agents-pulling-arrow-bar-graph-report-background
Inbound customer service outsourcing is known to provide a lift for sales through cross-sell and upsell opportunities, as well as boosting customer loyalty and the likeliness of repeat transactions. When your customer care representatives cross-sell or upsell your products successfully, they not only bring in more profits; they also build loyalty and trust in your customers who, in turn, will continue buying and referring additional customers to your brand.

How cross-selling happens in customer support

When your customers contact your representatives to have a problem fixed, your representatives can suggest additional products that can help solve the issue or enhance the product that the customer already has.
Cross-selling and upselling can generate additional profits and improve customer satisfaction, but it has to be done strategically for it to be effective. There are two important things that your customer service representatives must remember in order to put people in a position to want to buy more of your goods and not scare them away. The first is to listen for cues from the conversation so that your agent can recommend add-ons that are relevant to the problem at hand. Next, your call representatives must wait for the customer to be receptive before they make an offer. Otherwise, the cross-selling effort may come across as an annoying attempt to get more money out of the consumers and not as an honest intent to improve their customer experience.

Why boosting loyalty through customer service can increase sales

If your call center representatives deliver customer service right, your customers will continue to support your brand. It has been proven by various studies that outstanding customer service inspires loyalty, and failure to deliver quality service prompts customers to do business elsewhere.
In addition, it is easier and more cost efficient to sell to existing customers than acquiring new buyers, which entails implementing costly marketing campaigns. People who have bought from you before already have an idea of how it is to do business with you, so they are more easily convinced to make repeat purchases. But of course, they will only be attracted to buy from you again if their last transaction with your representatives was a pleasant experience. What’s more, their familiarity and trust with your brand encourages them to spread good words about you, and you know what this means—more referrals.
To answer the question again, inbound customer service outsourcing can increase your sales if your outsourced agents are able to cross-sell effectively and keep existing customers loyal by making sure they are happy with thier first purchase before pursuing the next.

Join us on facebook
Open Access BPO 0 hour ago
A multilingual #CallCenter provides the most vital support a business needs when expanding overseas.

𝗕𝘂𝘁 𝗵𝗮𝘃𝗲 𝘆𝗼𝘂 𝗲𝘃𝗲𝗿 𝘄𝗼𝗻𝗱𝗲𝗿𝗲𝗱 𝘄𝗵𝗶𝗰𝗵 𝗶𝗻𝗱𝘂𝘀𝘁𝗿𝗶𝗲𝘀 𝗻𝗲𝗲𝗱 𝗶𝘁 𝘁𝗵𝗲 𝗺𝗼𝘀𝘁?
Find out here: https://buff.ly/43wVUVA

----------
Partner with a multilingual #CX expert for an unforgettable #CustomerExperience:
https://buff.ly/49agL27

#WeSpeakYourLanguage
#CustomerSupport #CSat
#CustomerService #CallCenters
Open Access BPO 23 hours ago
Understanding your consumers' needs enables you to:
• improve the #CustomerExperience;
• earn customer loyalty;
• devise better marketing strategies;
• grow your demographic; and
• increase your revenues.

Here are 5 methods that can help your business have better knowledge of your customers' needs: https://buff.ly/3IWIQPC

----------
Partner only with an outsourcer with the expertise, resources, and manpower your brand needs: https://buff.ly/3PG8V9v

#WeSpeakYourLanguage
#CustomerSupport #CustomerService
Open Access BPO Yesterday
𝐁𝐫𝐞𝐚𝐤𝐢𝐧𝐠 𝐛𝐚𝐝 𝐧𝐞𝐰𝐬 𝐢𝐬 𝐧𝐞𝐯𝐞𝐫 𝐞𝐚𝐬𝐲, 𝐛𝐮𝐭 𝐢𝐭'𝐬 𝐚 𝐜𝐫𝐮𝐜𝐢𝐚𝐥 𝐬𝐤𝐢𝐥𝐥 𝐟𝐨𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬𝐞𝐬 𝐭𝐨 𝐦𝐚𝐬𝐭𝐞𝐫.

Our blog post provides you expert tips and strategies to help you handle these situations with empathy and professionalism.

Discover effective strategies and best practices to ensure your communication remains clear, respectful, and compassionate: https://buff.ly/3PzDMVm

----------
Deliver exceptional #CustomerExperience with our services to ensure #CustomerRetention and foster brand loyalty: https://buff.ly/49cyrdm

#WeSpeakYourLanguage
#CustomerSupport #CX #CSat
#outsourcing #CustomerSatisfaction
Open Access BPO Yesterday
Your team embodies your brand to customers, from representing your values to delivering a top-notch experience.

That's why hiring those who match your brand's promise is a must. Otherwise, their inadequacies will misrepresent you as an unreliable company.

𝐇𝐞𝐫𝐞'𝐬 𝐡𝐨𝐰 𝐫𝐞𝐜𝐫𝐮𝐢𝐭𝐦𝐞𝐧𝐭 𝐚𝐟𝐟𝐞𝐜𝐭𝐬 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞:
https://buff.ly/3TSCwPJ

----------
Outsourcing with us today and get a team of dedicated experts for your business needs.
We develop programs from the ground up to ensure each process and solution matches with your brand’s needs and deeply addresses your customers' demands.

Contact us today and let our program developers know what your goals are, and we’ll help you get there: https://buff.ly/499VtSb

#WeSpeakYourLanguage
#CustomerSupport #CallCenters
#CX #oustourcing #recruitment
Open Access BPO 2 days ago
Unresolved #CustomerService issues cause repeat complaints, which can have severe consequences like:
• customer dissatisfaction;
• loss of sales opportunities;
• increase in #CX expenses; and
• a blow to your brand reputation.

Minimize repeat complaints and elevate #CustomerSatisfaction and loyalty with these invaluable #CustomerExperience tips:
https://buff.ly/4962400

----------
Heighten CX by partnering with the right industry expert: https://buff.ly/3Tx9aoC

#WeSpeakYourLanguage
#CSat #CustomerSupport
Open Access BPO 6 days ago
No matter how popular your brand is, losing customers is something you can't avoid.

But instead of panicking and worrying incessantly when your customers start leaving, face the situation with an open mind and learn: https://buff.ly/490iW8d

----------
Prevent customer churn with our smart #CustomerExperience solutions: https://buff.ly/3TK5Jfl

#WeSpeakYourLanguage
#CustomerSatisfaction #CSat #CX
Open Access BPO