How can inbound customer service outsourcing increase your sales?

OABPO Blog Team Published on December 13, 2013

customer-service-agents-pulling-arrow-bar-graph-report-background
Inbound customer service outsourcing is known to provide a lift for sales through cross-sell and upsell opportunities, as well as boosting customer loyalty and the likeliness of repeat transactions. When your customer care representatives cross-sell or upsell your products successfully, they not only bring in more profits; they also build loyalty and trust in your customers who, in turn, will continue buying and referring additional customers to your brand.

How cross-selling happens in customer support

When your customers contact your representatives to have a problem fixed, your representatives can suggest additional products that can help solve the issue or enhance the product that the customer already has.
Cross-selling and upselling can generate additional profits and improve customer satisfaction, but it has to be done strategically for it to be effective. There are two important things that your customer service representatives must remember in order to put people in a position to want to buy more of your goods and not scare them away. The first is to listen for cues from the conversation so that your agent can recommend add-ons that are relevant to the problem at hand. Next, your call representatives must wait for the customer to be receptive before they make an offer. Otherwise, the cross-selling effort may come across as an annoying attempt to get more money out of the consumers and not as an honest intent to improve their customer experience.

Why boosting loyalty through customer service can increase sales

If your call center representatives deliver customer service right, your customers will continue to support your brand. It has been proven by various studies that outstanding customer service inspires loyalty, and failure to deliver quality service prompts customers to do business elsewhere.
In addition, it is easier and more cost efficient to sell to existing customers than acquiring new buyers, which entails implementing costly marketing campaigns. People who have bought from you before already have an idea of how it is to do business with you, so they are more easily convinced to make repeat purchases. But of course, they will only be attracted to buy from you again if their last transaction with your representatives was a pleasant experience. What’s more, their familiarity and trust with your brand encourages them to spread good words about you, and you know what this meansโ€”more referrals.
To answer the question again, inbound customer service outsourcing can increase your sales if your outsourced agents are able to cross-sell effectively and keep existing customers loyal by making sure they are happy with thier first purchase before pursuing the next.

Join us on facebook
Open Access BPO 15 hours ago
It's easy to assume that dips in your #CustomerService team's #productivity is because of laziness.

But be extra observant, because it could be an indication of a deeper concern: ๐—ฐ๐—ต๐—ฟ๐—ผ๐—ป๐—ถ๐—ฐ ๐˜„๐—ผ๐—ฟ๐—ธ๐—ฝ๐—น๐—ฎ๐—ฐ๐—ฒ ๐—ฏ๐˜‚๐—ฟ๐—ป๐—ผ๐˜‚๐˜.

๐—•๐˜‚๐—ฟ๐—ป๐—ผ๐˜‚๐˜ ๐—ฐ๐—ฎ๐—ป ๐—น๐—ฒ๐—ฎ๐—ฑ ๐˜๐—ผ:
โ€ข low productivity
โ€ข high employee attrition
โ€ข tanking service levels

Here are indications that your #CustomerSupport agents are burning out (and some team management tips for handling them!): https://buff.ly/UGegOw8

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Go with the #outsourcing #BPO that cares for its teams: https://buff.ly/WKtkHMe

#WeSpeakYourLanguage
#EmployeeManagement
Open Access BPO 20 hours ago
Night shift work inherently presents unique hurdles for #CallCenter agents, primarily through the disruption of natural sleep cycles.

This impact on their well-being can be substantial.

Here's how to foster a more supportive environment for your night shift team: https://buff.ly/SbBAZ1R

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
We're an employee-centric BPO company, so fostering a culture of employee care is part of our core.

Learn how ensure employee satisfaction with programs and opportunities for our teams to grow and thrive: https://buff.ly/3yaDcXW

#WeSpeakYourLanguage
#CallCenterManagement #EmployeeManagement
#MentalHealthMonth #MHM2025 #OABPOforMentalHealth
#MentalHealthAwarenessMonth
Open Access BPO 4 days ago
Delivering exceptional #CustomerExperience starts with a passionate, unified team.
But if your #CallCenter agents are struggling with poor team dynamics and a lack of teamwork, it's time to intervene.

To supercharge employee engagement in your #ContactCenter, consider these powerful coaching strategies: https://buff.ly/w89ehB3

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
Ready to transform your customer experience and build an unstoppable team?

For quality #outsourcing frontlined by diligent, skilled experts: https://buff.ly/3yaDcXW

#WeSpeakYourLanguage
#EmployeeDevelopment #CX #ElevateCX
#OutsourcingCallCenter #CallCenterTraining
Open Access BPO 6 days ago
How can we build stronger, more resilient teams together?
The answer starts with empowering employees to prioritize their well-being.

Self-care isn't a perk, it's a foundation for success for any brand, but only if you're sincere in your employee care.

Here are helpful ways to ensure employee self-care: https://buff.ly/pwwtsoR

โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”โ€”
We empower our teams to create #CustomerExperiences for your customers.

Our workplaces are built to prioritize self-care for our employees and drive success for our partners.
Outsource with us: https://buff.ly/3yaDcXW

#WeSpeakYourLanguage
#MentalHealthMonth #MHM2025
#MentalHealthAwarenessMonth
#OABPOforMentalHealth
Open Access BPO 7 days ago
๐—ง๐—ฒ๐—ฎ๐—บ ๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข ๐—ฟ๐—ผ๐—น๐—น๐—ฒ๐—ฑ ๐˜‚๐—ฝ ๐˜๐—ต๐—ฒ๐—ถ๐—ฟ ๐˜€๐—น๐—ฒ๐—ฒ๐˜ƒ๐—ฒ๐˜€ ๐—ณ๐—ผ๐—ฟ ๐˜๐—ต๐—ฒ ๐—ณ๐—ถ๐—ฟ๐˜€๐˜ ๐—น๐—ฒ๐—ด ๐—ผ๐—ณ ๐™‹๐™ก๐™–๐™ฃ๐™ฉ ๐™ž๐™ฉ ๐™๐™ค๐™ง๐™ฌ๐™–๐™ง๐™™, ๐—ผ๐˜‚๐—ฟ ๐˜๐—ฟ๐—ฒ๐—ฒ-๐—ฝ๐—น๐—ฎ๐—ป๐˜๐—ถ๐—ป๐—ด ๐—ถ๐—ป๐—ถ๐˜๐—ถ๐—ฎ๐˜๐—ถ๐˜ƒ๐—ฒ ๐—ต๐—ฒ๐—น๐—ฑ ๐—ถ๐—ป ๐—ฆ๐—ถ๐—ป๐—ถ๐—น๐—ผ๐—ฎ๐—ป, ๐—Ÿ๐—ฎ๐—ด๐˜‚๐—ป๐—ฎ ๐—ผ๐—ป ๐— ๐—ฎ๐˜† ๐Ÿญ๐Ÿฌ, ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฑ.

Held in partnership with non-profit Fostering Education & Environment for Development, Inc., volunteers from the call center's Makati office planted 200 indigenous forest trees in the UP Laguna-Quezon Land Grantโ€“part of the Sierra Madre's 9,000+ hectare protected forest.

The initiative focused on targeted reforestation and biodiversity conservation within this crucial ecosystem.

๐˜—๐˜ญ๐˜ข๐˜ฏ๐˜ต ๐˜ช๐˜ต ๐˜๐˜ฐ๐˜ณ๐˜ธ๐˜ข๐˜ณ๐˜ฅ underscores Open Access BPO's commitment to corporate social responsibility. By actively engaging in green initiatives, the company demonstrates a tangible dedication to creating a positive impact on the environment and the local community.

#WeSpeakYourLanguage
#OABPOPlantItForward
#OABPOcares #IdeaHubOABPO
Open Access BPO 7 days ago
This May, the conversation around #MentalHealth awareness rightly shifts towards action.

At Open Access BPO, we're dedicated to fostering a culture where our employees' mental well-being is a priority, through our employee engagement activities, employee-centric policies, and healthcare initiatives: https://buff.ly/kBYj9xI

This commitment empowers our team and reinforces our belief in the importance of advocating for better support for all.

#WeSpeakYourLanguage
#OneForHealth #MentalHealthMonth
#MentalHealthAwarenessMonth