How to start outsourcing to call center companies in the Philippines

How to start outsourcing to call center companies in the Philippines

OABPO Blog Team Published on October 9, 2013
call-center-team-meeting

Outsourcing your company’s processes can be beneficialย in retaining your clients and growing your business. To properly outsource to call centers in the Philippines, see the steps you need to take below.

Make an initial assessment

Identify your main objective for outsourcing. There are many reasons why you might want to outsource, including reducing costs, improving focus on critical tasks, or gaining competitive advantages.

Next, study your company’s internal processes and identify which functions outsourcing can definitely improve. Would you like to hand over all of your non-essential tasks or just a portion of them? Would you assign some of your core activities to the offshore provider?

Search for the right provider

Ask for recommendations from business contacts or research using online platforms for a list of potential offshore providers. Contact several providers and send them requests for information.

Examine which provider can fit your budget and service requirements. Also take into account several factors such as experience of the company in handling similar projects.

Draft a contract and give this to your legal counsel for review. Be clear on the details of the outsourced tasks to ensure proper communication between you and the offshore call center firm in the Philippines.

Take note that the provider may need some time before the project can be started so it can hire the right personnel. This is especially true for finding diligent and talented workers to fill highly specialized positions, or obtain necessary equipment to keep operations up and running.
All in all, it may take up to six months to complete the arrangements, from the selection of potential candidates for outsourcing to the signing of contract.

Maintain open communication

Communication is the key to be successful in the outsourcing industry. Keep sustained communication, particularly for customer care, to monitor the operations and learn about aspects that should be corrected or improved. You can determine this by reviewing the progress being made all throughout the project.

It may take months before you can start the outsourcing project. Careful planning must be done, starting from objectives to defining criteria for the right offshore provider. After deals are closed, the client still needs to regularly monitor the remote operations to ensure compliance and success.

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Open Access BPO4 days ago
#Repost | Team Allied Services and You:
๐—ข๐—ฝ๐—ฒ๐—ป ๐—”๐—ฐ๐—ฐ๐—ฒ๐˜€๐˜€ ๐—•๐—ฃ๐—ข is once again supporting #RyansRun during the TCS New York City Marathon this November.

Ryan's Run is a nonprofit organization and NYC Marathon Charity Partner. This #sponsorship supports #charity healthcare system Allied Services and their goal to improve the lives of people with disabilities, life-changing injuries, and chronic illnesses.

Photo shows Open Access BPO CEO Ben Davidowitz presenting the multilingual #CallCenter's donation to Allied Services' Jim Brogna and Steve Davidowitz.

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Open Access BPO is a multilingual call center with locations in both the Philippines and the United States. The companyโ€™s Chief Operating Officer, Ben Davidowitz, grew up in Kingston, PA. His brother, Steve, has been part of the charity campaign since its inception in 2010, and will be running the TCS New York City Marathon once again this year as part of Team Allied Services and You. He will be joined by an Open Access BPO employee.

Thank you @openaccessbpo

#openaccessbpo #teamalliedservicesandyou #pinoyrunner
#tcsnycmarathon #partnership #support #WeSpeakYourLanguage
#NYCMarathon2022
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Open Access BPO5 days ago
Open Access BPO, in partnership with the Philippine Red Cross, is holding a #BloodDonation drive on September 28.

Employees who haven't signed up as #BloodDonors may do so by filling out this form: https://buff.ly/3dvNyI6

๐—ฆ๐—ฎ๐˜ƒ๐—ฒ ๐—ฎ ๐—Ÿ๐—ถ๐—ณ๐—ฒ ๐—•๐—น๐—ผ๐—ผ๐—ฑ ๐——๐—ฟ๐—ถ๐˜ƒ๐—ฒ ๐Ÿฎ๐Ÿฌ๐Ÿฎ๐Ÿฎ
September 28 | 10:00 AM - 3:00 PM PST
Open Access BPO Makati, Glorietta 2 site lobby

#WeSpeakYourLanguage
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Open Access BPO6 days ago
#Gamification works to create healthy competition and camaraderie among your #CallCenter agents while ensuring productivity and high quality support for your customers.

But it only works if done right. Here are several tips you can use to gamify your contact center: https://buff.ly/3dvR6Kt

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Ensure high quality support for your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
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Having a branded #CustomerService strategy sets your business apart from others, helping grow your customers base and enhancing #CustomerExperience.
Here's how you can develop a branded customer service strategy: https://buff.ly/3Smzv6A

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Outsource #CustomerDelight without losing your #BrandIdentity: OpenAccessBPO.com/get-started

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#CustomerSupport #branding
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Quality evaluations may vary per #CallCenter, program, client, business model, or approach. But here are time-tested methods to accurately gauge service quality: https://buff.ly/3RI9Ghr
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Give your consumers high quality multilingual #CustomerService 24/7: OpenAccessBPO.com/get-started

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Companies lose billions due to poor #CustomerService. But more than the monetary loss, giving customers reasons to leave can incur a far greater impact on your business.

Read: https://buff.ly/3DktOSk

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Step up your #CustomerRetention game by #outsourcing to a #CustomerSupport expert: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerCare #CallCenterOutsourcing
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