How to start outsourcing to call center companies in the Philippines

How to start outsourcing to call center companies in the Philippines

OABPO Blog Team Published on October 9, 2013
call-center-team-meeting

Outsourcing your company’s processes can be beneficial in retaining your clients and growing your business. To properly outsource to call centers in the Philippines, see the steps you need to take below.

Make an initial assessment

Identify your main objective for outsourcing. There are many reasons why you might want to outsource, including reducing costs, improving focus on critical tasks, or gaining competitive advantages.

Next, study your company’s internal processes and identify which functions outsourcing can definitely improve. Would you like to hand over all of your non-essential tasks or just a portion of them? Would you assign some of your core activities to the offshore provider?

Search for the right provider

Ask for recommendations from business contacts or research using online platforms for a list of potential offshore providers. Contact several providers and send them requests for information.

Examine which provider can fit your budget and service requirements. Also take into account several factors such as experience of the company in handling similar projects.

Draft a contract and give this to your legal counsel for review. Be clear on the details of the outsourced tasks to ensure proper communication between you and the offshore call center firm in the Philippines.

Take note that the provider may need some time before the project can be started so it can hire the right personnel. This is especially true for finding diligent and talented workers to fill highly specialized positions, or obtain necessary equipment to keep operations up and running.
All in all, it may take up to six months to complete the arrangements, from the selection of potential candidates for outsourcing to the signing of contract.

Maintain open communication

Communication is the key to be successful in the outsourcing industry. Keep sustained communication, particularly for customer care, to monitor the operations and learn about aspects that should be corrected or improved. You can determine this by reviewing the progress being made all throughout the project.

It may take months before you can start the outsourcing project. Careful planning must be done, starting from objectives to defining criteria for the right offshore provider. After deals are closed, the client still needs to regularly monitor the remote operations to ensure compliance and success.

Leave a Reply

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO2 days ago
How do #tech companies boost customer relations? Find out how #CustomerSupport outsourcing creates opportunities for better customer experiences and business growth: https://zcu.io/4T2V

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO4 days ago
Businesses that can speak their customers’ language have the upper hand in foreign markets. But which #CustomerService languages should you include? Consider these top five languages to ensure global success: https://zcu.io/x5QC

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO7 days ago
The #outsourcing industry is faced with its own technical and natural crises. Check out these #CrisisManagement tips to ensure that your #CallCenter stays uninterrupted when dealing with unexpected situations: https://zcu.io/v3J0

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
Asking the right questions enable #CallCenter agents to determine the root causes of an issue. This helps drive conversions 30% higher.

See how more of these #CustomerService insights can improve your support strategies: https://zcu.io/Vn6G

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 week ago
#ContentModeration is a vital tool for preserving a brand's positive online reputation. Here are figures that demonstrate why every company needs a team to manage their online #content: https://zcu.io/x5LW

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 weeks ago
Many businesses are hesitant to outsource for fear of losing their competitive edge. Experienced outsourced #CallCenters help you maintain this while enjoying the advantages of #offshoring: https://buff.ly/3a1J4V8

#WeSpeakYourLanguage #BPO
Do NOT follow this link or you will be banned from the site!