Mobile marketing highlights from the Internet Trend Report 2014

OABPO Blog Team Published on May 30, 2014

digital-marketing--Open-Access-BPO
This year s Internet Trend Report is out, and it has findings that could make you rethink that way you do business online. Open Access BPO highlights some of the key trends to help you build a stronger digital marketing strategy.

Venture capitalist and Kleiner Perkins Caufield & Byers partner, Mary Meeker, has released the much anticipated 2014 edition of the Internet Trend Report, which reflected a trend that has been constantly spotted in the past few releases of the study—the rising use of mobile technology in marketing. Here are some of the key findings included in the research:

Internet access growth is led by mobile

The report states that the growth of Internet access has slowed down but not on mobile. What does this mean for businesses? If you only market on the web, you have a lower chance of expanding audience reach because:

• The number of people accessing the web via desktop is growing less than 10% annually.

• Smartphone subscribers show a stronger growth at 20%.

• Smartphone use is at its peak, with a 30% growth since 2009 and 315 million units shipped worldwide in the last quarter of 2013.

• Tablet use is a different story, as the increasing demand for the device led manufacturers to produce 52% more tablets last year.

• Mobile traffic accelerated by 81%, thanks primarily to video content.

• Now, mobile accounts for 25% of the total Internet usage, a rate that is 11 times higher than the 2013 figure.

Massive growth in Internet use seen in underpenetrated markets

An interesting finding is that Internet use grows fastest in developing markets that are hard to monetize, such as Indonesia, Nigeria, and India. Smartphone users are also increasing most rapidly in markets that mobile manufacturers have yet to fully penetrate, including China, Indonesia, India, and Brazil. Africans, meanwhile, are reportedly the biggest Internet users in the world, consuming 38% of the overall tally. They are followed by Asians, whose share is at 37%, and by North Americans, South Americans, Australians, and Europeans, with 19%, 17%, 17%, and 16% respectively.

A new breed of consumerism

digital-marketing--Open-Access-BPO-

Unsurprisingly, mobile digital marketing is shaping the way business is done even more. It follows that consumer behavior and preference are increasingly dependent on mobile devices. For one, brick-and-mortar businesses are seeing less and less customers because:

• People spend 20% of their time using mobile devices, and 25% is spent online.

• People prefer mobile counterparts of activities that used to be done in person or over the phone. Bookings, orders, purchases, and payments can be transacted via the mobile web, and there also apps that replace the traditional methods of hailing a cab, buying music, watching TV, and finding business establishments.

Many businesses, however, are still missing out on the opportunity to grow by leveraging on mobile technologies. The Internet Trend Report revealed that:

• Only 4% of the total ad spending goes to mobile activities even if 20% of the consumers time is spent there.

• The share for Internet ads is also 3% short of the 25% of the time people spend online.

• The majority or 45% of ad budget is spent on TV even though this medium only makes up 38% of consumer time consumption.

• The public spends the least of their time on print media (5%), but published ads consume 19% of the promotional budget.

The gist

The mobile user demographic is a promising market that many businesses have yet to tap despite the gradual transfer of their marketing and advertising efforts from traditional forms of media to mobile ones. Mary Meeker s Internet Trend Report reflects the foreseeable dominance of mobile technology as the primary platform for market engagement, so businesses wanting to lead their industry must take advantage of mobile tools.

Join us on facebook
Open Access BPO 10 days ago
High #CallCenter turnover can quietly drain profits and hurt #CustomerExperience.

When agents leave, brands face constant hiring, long training cycles, and inconsistent service. All of these cau dents on customer trust and brand loyalty.

Learn the hidden costs of #EmployeeAttrition and how to stop the cycle: https://buff.ly/sZsV8Rd

——————————
Don't let turnover weaken your brand promise.
Ensure every support interaction reflects your brand's promise.

Our team builds stable, skilled #CustomerExperience call center teams so your brand delivers consistent, high quality #CX: https://buff.ly/FKBoGF9

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 14 days ago
𝗜𝘀 𝘆𝗼𝘂𝗿 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝗵𝗲𝗹𝗽𝗶𝗻𝗴 𝘆𝗼𝘂 𝘄𝗶𝗻 𝗹𝗼𝘆𝗮𝗹 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀?

See how partnering with a #CallCenter can turn everyday interactions into loyalty-building opportunities: https://buff.ly/yzRlwvx

Outsourcing BPO support gives your team the bandwidth to focus on the full customer journey. Among many benefits, a strong #outsourcing partner can:
• Simplify every interaction
• Improve satisfaction
• Support business growth
• Provide 24/7 customer support
• Scale operations with ease
• Adapt quickly to evolving customer needs

——————————
Your #CX strategy deserves a partner who can deliver seamless, scalable support.

Open Access BPO helps businesses like yours transform every interaction into loyalty and growth.

Partner with us today and see the difference: https://buff.ly/YR2L3nz

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 14 days ago
Customer expectations evolve fast
Ignore the signs and you risk losing customers

Learn the 5 #CustomerExperience rules that help brands stay trusted and competitive.
These practical habits can strengthen every interaction.

Read the full guide: https://buff.ly/RTD5KUx

——————————
Make every #CallCenter interaction reflect your brand’s promise.

Our team helps brands deliver exceptional #CX and inrpise lasting loyalty across every touchpoint: https://buff.ly/DzWzE7n

#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 17 days ago
Your customers expect smooth, personalized, and up-to-date services and #CustomerSupport, not outdated workflows or one-size-fits-all support.

If #CustomerSatisfaction is dropping or churn is creeping up, it might be time for a change. You need to ask yourself:

𝗜𝘀 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝘆 𝘀𝘁𝗶𝗹𝗹 𝘄𝗼𝗿𝗸𝗶𝗻𝗴 𝗳𝗼𝗿 𝘁𝗼𝗱𝗮𝘆’𝘀 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀?

Visit our blog to read about the telltale signs your #CX strategy needs a refresh: https://buff.ly/LGq6ugN

——————————
Keeping a finger on the pulse of your #CX ensures no gap goes unnoticed.

Open Access BPO helps brands deliver exceptional #CustomerExperience and reinforces trust in every call center interaction.

Talk to our team to strengthen your customer experience: https://buff.ly/ma0v5Yq

#WeAreOABPO
#CXStrategy #CustomerJourney
#Outsourcing #CallCenterServices
#BrandStrategy #BPO
Open Access BPO 23 days ago
As holiday traffic spikes, #CustomerSupport #CallCenters and #ecommerce operations must tighten #DataSecurity now to protect customers and reputation.

Are you confident your customer data is fully protected this season?

Read more to make sure your business stays secure this season: https://buff.ly/6vg21BP

——————————
Outsourcing your #CustomerService and data handling to a reliable #BPO ensures these protective measures are consistently applied without overburdening internal teams.

Open Access BPO is trusted by global brands to safeguard sensitive information and maintain seamless customer support during high-demand periods.

Explore how outsourcing can help protect your customers and streamline operations: https://buff.ly/e5sxHDB

#CustomerSupport #CallCenterOutsourcing
#CyberSecurity #InformationSecurity #DataProtection
Open Access BPO 25 days ago
𝗪𝗵𝗮𝘁 𝗶𝗳 #𝗔𝗜 𝗰𝗼𝘂𝗹𝗱 𝗺𝗮𝗸𝗲 #𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝘀𝗺𝗮𝗿𝘁𝗲𝗿 𝘄𝗶𝘁𝗵𝗼𝘂𝘁 𝗿𝗲𝗽𝗹𝗮𝗰𝗶𝗻𝗴 𝘆𝗼𝘂𝗿 𝗽𝗲𝗼𝗽𝗹𝗲?

In our blog post, we explain how AI helps agents focus on complex issues while handling routine tasks behind the scenes. That means faster responses and deeper #CustomerCare.

This matters if you run or manage outsourced #CX teams and want scalable quality, while keeping human empathy at the core.

Check out the full article to see how AI and human talent can work together for exceptional customer experience: https://buff.ly/TFzASUf

——————————
Boost your customer experience without overloading your team by partnering with Open Access BPO for expert outsourced CX services.

Get started today and see how we can help your business deliver faster, smarter, and more personalized support: https://buff.ly/V7wVeYT

#CustomerSupport #CallCenterOutsourcing