The benefits of an outsourced call center

The benefits of an outsourced call center

OABPO Blog Team Published on July 24, 2013Last updated on January 4, 2020

Business process outsourcing (BPO) is a widely embraced practice that taps outsourced call center companies worldwide.

Despite its benefits, many companies are hesitant about outsourcing as they fear they could lose their competitive edge. Below are some arguments that will prove that outsourcing offers strategic advantages.

24/7 availability across all platforms

customer support agent in call center world clocks
One of the most important functions of tapping a call center is its ability to offer continuous service. This means that companies operating 24/7 will be able to offer their services with little to no downtime, and will have minimal wait time between calls.

Similarly, tapping call centers enable companies to be available across many platforms, including voice and non-voice driven campaigns, emails, social media, and live chat functions. Being available in a wide range of medium ensures that clients will be able to reach their service providers utilizing the platform most accessible to them.

Flexibility

call center team leader coach assisting customer service rep at works
Tapping outsourced call centers gives companies the opportunity to employ a highly experienced team specifically trained to respond to customers in all scenarios: they can soothe irate customers, resolve disputes, and enhance customer retention, among many others. Furthermore, the employment terms of these staff would be highly flexible, an asset should a company decide to upscale or downscale.

This means that the outsourced firm will handle most employee issues including finding suitable candidates, hiring, processing, training, and letting them go, should the accounts and campaigns need to close down.

Reduce costs and focus on strengths

busy call center agents taking calls
Finally, tapping call centers give companies the opportunity to reduce costs. Labor expenses would be managed by their outsourced partner, including overhead expenses such as rent, office equipment, and facilities, among others. Companies will be able to focus on their strengths and on growth efforts, without being restricted by the number of customer service issues they have to address.

By collaborating with outsourced call centers, companies are able to take advantage of several benefits offered by outsourcing. While the three are the most dominant arguments for outsourcing, more are available at our website.

Open Access BPO is a multilingual outsourcing firm offering multichannel customer experience, back office support, and content moderation solutions. With offices in the Philippines, Taiwan, China, and the USA, you’re sure to fulfill their agile business needs when you get in touch with us today.

JOIN US ON FACEBOOK
Open Access BPO
Open Access BPO14 hours ago
Among other benefits, 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 monitors and reviews user-generated content to:
• ensure the safety of customers;
• combat spam and potential scams;
• prevent misinformation and fake news;
• boost user experience; and
• cultivate an inclusive community.

𝗕𝘂𝘁 𝘄𝗵𝗶𝗰𝗵 𝗰𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝗺𝗲𝘁𝗵𝗼𝗱 𝗶𝘀 𝗿𝗶𝗴𝗵𝘁 𝗳𝗼𝗿 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀?
Explore the fascinating types of #ContentModeration shaping the digital landscape: https://buff.ly/3WR5rn5

----------
Work with our content experts to build a community where everyone feels heard and protected: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO1 day ago
Preventing your customers from leaving your brand may not be as easy as it sounds, but here are 5 tips your outsourced #CallCenter's customer retention team must consider: https://buff.ly/3Nem7Sb

----------
Ensure brand loyalty with Open Access BPO's high-quality #CustomerSupport. Contact us today: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CustomerRetention
Open Access BPO
Open Access BPO2 days ago
#CallCenter Team Leaders drive progress and ensure top-notch service for your brand's customers.

Want to unlock the secrets to becoming an extraordinary leader for your team?
Here are the 5 biggest enemies of great leadership, along with a few tips on how to be a good leader: https://buff.ly/45LagCr

----------
Partner with Open Access BPO. We have great call center agents and team leaders to guarantee your brand's growth: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
To build a truly customer-centric organization, your #CustomerExperience team must be highly emotionally intelligent.

Here are the 5 advantages of cultivating #EmotionalIntelligence among your #CallCenter staff: https://buff.ly/43uHbcu

----------
Connect with an #outsourcing firm that can deeply connect with your customers: OpenAccessBPO.com/get-started

#WeSpeakYourLanguage
#CX #CustomerSupport
Open Access BPO
Open Access BPO5 days ago
Love knows no boundaries, and this month, we celebrate the beautiful #diversity that makes us who we are. 𝗣𝗿𝗶𝗱𝗲 𝗠𝗼𝗻𝘁𝗵 honors and uplifts the LGBTQIA+ community, their achievements, and their ongoing fight for equality.

Open Access BPO joins the LGBTQIA+ community in celebrating authenticity, acceptance, and love this #PrideMonth.

Let's all spread love in all of its forms! Happy Pride!

#WeSpeakYourLanguage
#PrideMonth #Pride2023
#OASpeaksWithPride
#OneWithDiversity
Open Access BPO
Open Access BPO6 days ago
#FlashbackFriday: Revisit an enlightening blog post that delves into the historic Stonewall Riots, a pivotal moment in #LGBTQIA+ history.

Let's honor those who paved the way for progress, sparking a movement that continues to inspire change today: https://buff.ly/3C9zdd8

#WeSpeakYourLanguage
#PrideMonth #InclusivityMatters
#PrideMonth #Pride2023 #PrideHistory
#OASpeaksWithPride #OneWithDiversity
Open Access BPO