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Twitter’s new Direct Message bots speed up customer service

Twitter is shaping itself into a powerful customer service platform with the launch of chatbot-operated Direct Message features. Twitter has long been one of consumers’ favorite platforms for airing out brand-related concerns. It’s only to be expected, as social platforms dramatically altered the way businesses and people engage with one another. Here, customers demand speed […]

5 Benefits of workforce management tools for call centers

Workforce management solutions help call centers manage their human resources more effectively, allowing them to cut costs and perform better. These days, most contact centers employ a large number of workers. This allows them to deploy multichannel services and respond quickly to customers’ queries. Managing a big team, however, can be difficult without the help […]

The 6 worst nightmares all call center CEOs dread

Managing a call center can be challenging, especially when you’re facing these horrifying threats. To deliver their best performance, contact centers must be able to fully utilize their resources in order to protect their organization from different forms of business crises. This, however, is often easier said than done.

Open Access BPO sends 3 employees to NYC marathon for a cause

In just a week’s time, Open Access BPO employees Jun Agulto, Clint Ortiz, and Leo Penas will be flying to New York for the world’s biggest marathon. To support Pennsylvania nonprofit organization Ryan’s Run, multilingual outsourcing company Open Access BPO is sending three employees to the TCS New York City Marathon, the world’s biggest race, […]

Tips and tricks for setting up shop in emerging markets

If your expansion in emerging markets isn’t working out, the problem isn’t the location. It’s your strategy. Investors all over the world have been pouring money into new foreign markets. In 2012, they allotted an astounding $50 billion for mutual funds being channeled into developing countries. But aside from delving into stocks, many entrepreneurs are […]

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Open Access BPO
Open Access BPO4 days ago
Developing countries, including India, Indonesia, and the Philippines, showed 30% increase in gig platform use.

See how Open Access BPO empowered a leading #GigEconomy platform with tried-and-true #CX and process management solutions. Get your hands on our exclusive market insights today: https://buff.ly/2WwrLqR

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO4 days ago
Setting the right performance metrics helps your #CustomerService team achieve business goals and scale as you grow. Partner with a qualified #BPO provider for seamless program management: https://buff.ly/2Vhw7BB

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO5 days ago
With their ability to solve simple issues instantly, chatbots allow brands to make the always-on consumer happy.

Enhance your #LiveChat support strategy with these 7 best practices: https://buff.ly/3lbuHn4

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
Get a glimpse of what The Open Access Difference can offer your business in the #GigEconomy: https://buff.ly/3zN708T

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO7 days ago
Here are five ways to help your business gain a deeper understanding of your customers' needs:
✔️ Put yourself in their shoes
✔️ Conduct customer research
✔️ Gather #CustomerFeedback
✔️ Go to social media
✔️ Maximize your #CRM system

Read more: https://buff.ly/2TAVDRN

#WeSpeakYourLanguage #CustomerService
Open Access BPO
Open Access BPO7 days ago
What began as a humble telemarketing startup in 2006 has grown into a full-suite multilingual outsourcing provider.

Get to know Open Access BPO more: https://buff.ly/3BJXBk9

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