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Tips and tricks for setting up shop in emerging markets

If your expansion in emerging markets isn’t working out, the problem isn’t the location. It’s your strategy. Investors all over the world have been pouring money into new foreign markets. In 2012, they allotted an astounding $50 billion for mutual funds being channeled into developing countries. But aside from delving into stocks, many entrepreneurs are […]

Turning call center transactions into conversations

Regardless of the customer service platform being used, no one likes talking to agents who sound stiff and cold. You only need to listen to a handful of calls to identify whether a contact center uses a conversational or a transactional style. The latter sounds monotonous and almost robotic, whereas the former would sound like […]

5 Ways you’re sabotaging your brand’s customer relations

Of course, brand owners like you want to give customers the kind of experience they deserve. But what if you’re sabotaging your own game without realizing it? We’re living in an age of customer empowerment. Plenty of factors are making this possible, the most notable of which is technology. With the rise of mobile devices […]

5 Things that can help call center agents be more productive

For call centers, efficiency means finding the delicate balance between boosting agents’ productivity and making them happy. Boosting the organization’s performance without robbing agents of their physical and mental well-being will always be a challenge for contact center leaders. Customer support reps are prone to burnout because of the very nature of their job, which […]

How can you overcome the drawbacks of email support?

Every email you write is an opportunity to build lasting relationships with your customers. But just like any other communication channel, it also has some limitations. Email support is a staple of every brand’s omnichannel strategy. With 91% of consumers using this channel daily, companies can’t afford to leave email out of their array of […]

Top 5 customer service languages every brand needs

The international business landscape is changing at a pace never before seen. McKinsey predicts that by 2025, almost half of the world’s biggest companies will be based in emerging markets, revolutionizing the dynamics of global business competition.

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Open Access BPO
Open Access BPO7 hours ago
Planning to set up your own team of #CallCenter agents? Get familiar with these 5 key #hiring strategies before outsourcing your business needs to a #BPO company: https://zcu.io/FHNE

#WeSpeakYourLanguage
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Open Access BPO3 days ago
How can you cultivate #inclusivity in a diverse workplace—or any workplace, for that matter? Listen, then learn.

When we practice active open-mindedness, we can find common ground despite our differing cultures, languages, ages, races, genders and abilities. We learn to overcome the unconscious bias often deep-rooted in our values and transform these differences into strengths.

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Open Access BPO4 days ago
User-generated content may provide marketing opportunities, but they can also affect your #brand reputation. Amp up your #ContentMarketing strategy while ensuring those content submissions comply to ownership policies with an expert #ContentModeration team: https://zcu.io/5Arf

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Open Access BPO5 days ago
Looking for a #ContentModeration solutions provider? Check out these different moderation options before tapping an expert to manage your website or community forum: https://zcu.io/rIx0

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Open Access BPO5 days ago
A Microsoft study revealed that 21% of customers hate having to contact brands over and over regarding the same concern. Follow these 8 #CustomerService tips to reduce repeat complaints! https://zcu.io/dGT5

#WeSpeakYourLanguage #CustomerSatisfaction #CustServ
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Open Access BPO6 days ago
There are two types of #CallCenter agents for businesses looking to outsource: the #generalist and the #specialist. Get a closer look at their strengths to determine which type can help you deliver superior multilingual #TechSupport: https://zcu.io/ckQi

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