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8 Employee training techniques for your millennial workforce

There’s much to say about millennials and their unique preferences when it comes to jobs , technology, and brands . In the workplace, they are often labeled rather callously as “lazy” or “self-absorbed,” but all these may only be stemming from how and where they grew up—in an environment very different from what it had […]

5 Leadership techniques every call center manager must apply

Effective leadership is a rare quality that separates hazy plans from achievements, turning visions into tangible success. However, it’s also an often overlooked factor that can build and sustain a healthy, booming organization. After all, it isn t just employees expertise or the company s tech facilities that matter. All these remain just great ideas […]

3 Quick social media management tips for B2B companies

When it became clear that the digital world will be taking over the marketing industry, companies that sell directly to consumers (B2C) were quick to jump into the bandwagon that is social media marketing. It was perhaps clear to these businesses that digital marketing has the power to drive up conversions. On the other hand, […]

Philippine BPO industry sees dynamic growth with strong government support

It seems as though the Philippine business process outsourcing (BPO) sector is unstoppable, with continuous growth forecasts for the medium term of this year. To brave this path, the whole industry is counting on sustainable support from the government as well as improved economic policies. According to industry expert Rainerio Borja, the broadening of tax […]

Navigating big data: Top 5 challenges for digital marketers

Most businesses today deal with terabytes or even petabytes of data, shaking the foundations of built technology infrastructures and digital marketing strategies. This apparent accumulation of large data volumes has then given birth to a loosely defined term in the information world: big data.

Bridging the digital marketing skills gap for optimum returns

Digital marketing drives a work practice that constantly evolves to absorb successive technology trends. Every new digital trend or device helps shape new online practices, which influence the way information is accessed and used. Note that the most interesting bit is that the tech industry seems to always surprise us with innovations that are happening […]

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Open Access BPO
Open Access BPO2 days ago
How do you make your customers feel special?

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3. Say “please” and “thank you”

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#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
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Open Access BPO
Open Access BPO7 days ago
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Open Access BPO
Open Access BPO7 days ago
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Open Access BPO
Open Access BPO2 weeks ago
Maintaining regular communication with customers can help you earn their trust. This is essential when delivering value-added #CustomerService.

Here are tips to make #CustomerCare even more special for your consumers: https://buff.ly/3xjM2h9

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO2 weeks ago
Open Access BPO adopts #DataSecurity solutions and adheres to #InfoSec industry standards to proactively face emerging digital threats.

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