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White paper: How Taiwan paves the way to the Asian market

As Asia maintains its dominance in the global outsourcing scene, the region continues to produce new business process outsourcing (BPO) hubs to its arsenal of world-class business centers. Among those emerging BPO destinations is Taiwan. But does this East Asian island nation have what it takes to position itself among Asia s roster of already-established […]

Which brand touchpoints affect customer experience the most?

Brands do their best to deliver the greatest customer experience possible to every person they serve, and some usually do so by fortifying their frontline. It s a sensible way of approaching things since customers mostly form their impressions of a company through its representatives who interact with them. What they might be missing, however, […]

Optimizing your call center’s call quality monitoring process

Call quality monitoring is important for call center leaders because it enables them to identify performance areas of their workforce that need reinforcement. With the ability to go over actual calls, team leaders and supervisors can give skill-specific training or coaching to call center agents who need further guidance.

DICT Act makes Philippines a prime spot for BPO industry

Developing the local business process outsourcing (BPO) industry is listed as one of the Philippines business development core areas. This is according to a report made by the Department of Transportation and Communications (DOTC). In doing so, the Philippine government envisions a developed nation that will be dubbed as a “world-class ICT services provider.” Alongside […]

Facebook: The world’s identity management tool of choice

Social login has been saving users and brands alike from the hassles of making customers give the same information over and over again for the different sites they visit. With just a click, users can easily connect their social media profile to a third-party site and sign in using the details they previously set up. […]

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Open Access BPO
Open Access BPO2 days ago
How can you cultivate #inclusivity in a diverse workplace—or any workplace, for that matter? Listen, then learn.

When we practice active open-mindedness, we can find common ground despite our differing cultures, languages, ages, races, genders and abilities. We learn to overcome the unconscious bias often deep-rooted in our values and transform these differences into strengths.

#WeSpeakYourLanguage #OACelebratesDiversity #GlobalDiversityAwarenessMonth
Open Access BPO
Open Access BPO3 days ago
User-generated content may provide marketing opportunities, but they can also affect your #brand reputation. Amp up your #ContentMarketing strategy while ensuring those content submissions comply to ownership policies with an expert #ContentModeration team: https://zcu.io/5Arf

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO3 days ago
Looking for a #ContentModeration solutions provider? Check out these different moderation options before tapping an expert to manage your website or community forum: https://zcu.io/rIx0

#WeSpeakYourLanguage #Outsourcing
Open Access BPO
Open Access BPO4 days ago
A Microsoft study revealed that 21% of customers hate having to contact brands over and over regarding the same concern. Follow these 8 #CustomerService tips to reduce repeat complaints! https://zcu.io/dGT5

#WeSpeakYourLanguage #CustomerSatisfaction #CustServ
Open Access BPO
Open Access BPO5 days ago
There are two types of #CallCenter agents for businesses looking to outsource: the #generalist and the #specialist. Get a closer look at their strengths to determine which type can help you deliver superior multilingual #TechSupport: https://zcu.io/ckQi

#WeSpeakYourLanguage
Open Access BPO
Open Access BPO6 days ago
Prevent cancellations and help your #CustomerService team retain customers with these #CustomerRetention strategies. Here's how: https://zcu.io/b7hc

#WeSpeakYourLanguage #CustomerExperience