Thanksgiving is among the busiest time of the year not only for holiday shoppers but especially for business owners as well. Normally, retail stores, online shops, and businesses would prepare for the impending rush way ahead of time. Amidst all the mayhem of going over last minute protocols, adding more sales or customer service staff, […]
If call centers in the Philippines have one friend they can’t live without, it’s probably digital technology. And what business can survive without it in the information age? It’s nearly impossible to get things done without Googling for answers, checking emails, and communicating with customers and partners via phone or the web. As processes get […]
We’ve established in a recent post that blogging is an ideal marketing strategy for businesses that aim to build a presence online by sharing content that is relevant to their target audience. There, we shared three steps that are fundamental to providers of business process outsourcing (BPO) services in the Philippines when choosing the right […]
User interface (UI) tune-up is one of the preps that businesses do in order to keep up with the holiday rush. They update their inventory and revamp their site’s design and layout, social media accounts, and other web-based tools to give that holiday vibe. For those who rely on business process outsourcing (BPO) services in […]
Choosing the languages that your customer support would be available in is like choosing which second language would be the most useful to learn. Some may make you seem intelligent or romantic, while others can widen your conversation circle. Either way, the languages you offer should foster great connections between you and your audience. For […]
If a Philippine call center receives few customer complaints, it s usually taken as a sign of healthy business. Nothing could reflect excellent service and superb products than zero complaints about your brand, right?
Blogging is an ideal content marketing strategy for businesses that aren’t into “loud” and blatant promotions but realize the need to peddle their goods. This is why firms that provide business process outsourcing (BPO) services in the Philippines suggest blogging to clients who want to market their brands in a manner that doesn’t feel like […]
With the holiday season just waiting around the corner, excited shoppers are starting to list down the names of stores they intend to visit as soon as Thanksgiving is over. Regardless if you own a brick-and-mortar shop or an e-commerce site, it s important that you gear up your in-house staff and your Philippine call […]
Firms providing business process outsourcing (BPO) services in the Philippines have been getting ready for the coming holidays by either doubling or retraining their staff. For BPO companies that cater to e-commerce sites, an important part of the preparation is the updating and polishing of their clients brand pages on social networks and review sites.