There are several things to consider when choosing equipment and software for outbound sales, inbound customer service, multilingual support, and other call center services. Open Access BPO shares some of the steps that outsourcing firms take to make technology a worthwhile investment.
The business process outsourcing industry (BPO) continues to play a significant role in reconstructing the Philippines from economic ruins to a thriving Asian nation. Open Access BPO reports about the upcoming growth of the country, as predicted by a top economist.
Who isn’t using Facebook to generate leads nowadays? Brands are wising up by taking their lead generation efforts to where they engage with their market the most—on social media sites. Join the crowd of successful marketers by applying Open Access BPO’s lead generating tips for social networks. A Hubspot study revealed that 52% of all […]
Open Access BPO lists down the types of companies that commonly outsource call center services to the Philippines. If your business is under any of these sectors, you might want to consider subcontracting your business processes to a third party company to get access to experts.
These days, both personal and corporate secrets can easily be exposed with just a few tweaks on a poorly protected database. Businesses need to be honest with their dealings so that none of their actions can be used against them. Letting the public access non-sensitive procedures makes a company transparent, but can this guarantee authenticity? […]
How can live chat representatives engage with customers better? Open Access BPO gathered some tips to optimize chat sessions.
Open Access BPO understands the need to align marketing activities with sales strategies. Here, we’ll explain why the two units must work as one. Sales and marketing, although both aim to increase revenues, are two different activities. They have different goals, processes, and roles that propel a business to success if aligned properly. Once united, […]
Analytics applications are valued solutions across industries because of the insight they provide. Open Access BPO lists down the types of analytics solutions that could help other multiservice firms fine-tune their performance according to consumer behavior.
Mishandling research data and client information could lead to damaging consequences. That’s why Open Access BPO provides data services to alleviate transcribing and info sorting tasks from busy businesses.