WEEKEND LINK ROUNDUP | How Outsourcing Ensures Heightened Customer Experience During the Holidays

Luis Anthony Oliveros Published on December 3, 2022

Weekend Link Roundup holiday CX outsourcing Banner

  • How a 24/7 Call Center Handles a High Call Volume During the Holidays

    The normal call volume of a 24/7 call center can increase rapidly during the holiday season. Customer support teams prepare for high call volumes by measuring call activity, adjusting staff schedules, and organizing call systems. Is your outsourced customer experience partner ready for the rush?

  • Outsourcing to Beat the eCommerce Holiday Shopping Rush

    With the ecommerce holiday shopping rush comes the armies of frustrated customers. Outsourcing ensures that the frontline is well-equipped and skilled to multitasks and managing multichannel support platforms for a heightened customer experience.

  • UI Tune-Up: A Customer Service Must-Do for the Holidays

    Perking up different areas of your business could indeed help smoothen your holiday operations, but there’s another aspect that you need to invest in to have a higher assurance of success: intuitive user interface (UI) for your online tools and ecommerce platforms.

  • 5 Ways to Boost Customer Satisfaction This Holiday Season

    Every year, millions visit their favorite stores or go online to avail exciting holiday promos. For retailers, therefore, this is crucial period that gives you rich opportunities to increase sales and acquire new customers. But to enhance the customer experience, you need to plan carefully so you can outshine your competitors.

  • 4 Major Flops that Could Happen Over the Holidays

    It’s the busiest time of the year for business managers, marketers, and salespeople who may find themselves drowning in massive piles of work. Brands are hoping to walk away unscathed and victorious once the influx of shoppers subsides. If not careful, several disasters could tear apart your holiday sale strategy.

  • How Can Philippine Call Centers Motivate Agents After the Holidays?

    A type of exhaustion that may affect the performance of your representatives even after the holiday season is over. What can you do to prevent your call center agents from feeling burnt out? Here are some of the things you can give them as a token for enduring the holidays.

  • Top Five Business Tasks To Outsource During The Holiday Season

    “Due to the rise in demand associated with this time of year, you might be considering outsourcing some tasks you or your team typically tackle. Doing so ensures you and your employees can focus on more complicated, high-level matters.”

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Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
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Delivering outstanding #CustomerSupport on over #SocialMedia promptly is essential for enhancing #CustomerSatisfaction and improving the overall brand experience.

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The world is getting smaller, and your customers come from all corners of it!
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Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

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Open Access BPO 12 days ago
Open Access BPO is kicking off our Pride Week, a dedicated series of events celebrating #PrideMonth. This initiative underscores our commitment to fostering a workplace culture built on #inclusion and #diversity.

Throughout the week, we've planned a series of meaningful activities designed to celebrate the #LGBTQIA+ community. We believe that fostering an environment where every individual feels valued and empowered is crucial for our collective success.

Our dedication to creating a safe and equitable space extends beyond this week, reflecting our ongoing commitment to a more inclusive future for all.

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Open Access BPO conducted Plant It Forward, a two-part tree-planting initiative, held in Laguna and Davao in May and June 2025.

Volunteers from both activities planted 300 Philippine indigenous trees, which were selected to help maintain the biodiversity in the area.

“This program is more than just planting trees; it’s about cultivating a culture of social responsibility within our organization and demonstrating our commitment to the communities where we operate,” said Joy Sebastian, Global VP at Open Access BPO.

This is only the start. Open Access BPO vows to continue investing in such environmental projects, affirming its core value of creating positive impact.

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𝐀𝐝𝐝𝐢𝐧𝐠 𝐯𝐚𝐥𝐮𝐞 𝐭𝐨 #𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐦𝐞𝐚𝐧𝐬 𝐠𝐨𝐢𝐧𝐠 𝐭𝐡𝐞 𝐞𝐱𝐭𝐫𝐚 𝐦𝐢𝐥𝐞 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫𝐬.
This means transforming basic interactions into meaningful connections.

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