The best call centers focus on call quality monitoring for excellent customer experience. Here are some areas they must focus on to maintain a high call quality. Call quality monitoring stands as a pivotal practice for businesses striving to excel in delivering exceptional customer experiences. Every customer interaction provides a unique opportunity to establish trust, […]
Fairly recently, a trio of today’s biggest social networks have unveiled updates that may or may not affect the way companies implement their online marketing. For businesses that are taking their digital marketing strategy to the social media giants Facebook, Youtube, and Pinterest, staying abreast of these latest developments is not just an option, but […]
Telemarketing remains to be a timeless sales and marketing strategy for many businesses. Whether it s business-to-business (B2B) or business-to-consumer (B2C), inviting your prospects into a sales negotiation through your call center support services can go a long way in attracting more conversions and strengthening customer relationships.
Thailand’s Commerce Ministry urges its country’s service operators to adopt the business model used by successful outsourcing firms based in the Philippines.
In this modern age, online marketing has become a valuable tool for brands wanting to expand their networks and convince more Internet-savvy prospects to do business with them. Any well-established business today has adopted a digital marketing strategy that helped them stay ahead of the competition. Of course, building trust among customers online is not […]
There are many things that could indicate a call center’s strong grip of its solid client base, but there are telltale signs that you should watch out for when choosing the right outsourcing firm to partner with among a long list of prospects.
Business-to-business telemarketing agents constantly face the challenge of finding out how to use their conversation skills in closing sales deals with clients. Telemarketing is twice as challenging as face-to-face sales presentations because outbound sales agents can’t utilize their own and their prospects’ body language to navigate the conversation and make it more compelling. The language […]
Last week, we shared four of the most common complaints faced by people working under the customer service outsourcing industry. We outlined the main reasons why these problems occur and then suggested the immediate and long-term remedies to the concerns. To give a quick recap, the complaints we lightly explored are the following: no follow-up, […]
A customer-focused approach helps your brand achieve customer retention, satisfaction, and loyalty. Here are 5 ways to do it. Being customer-centric is your best bet for long-term success. After all, your customers are the lifeblood of your business, and catering to their unique requirements is key to building strong relationships. To truly put customers first, […]
Are you aiming to penetrate new markets by partnering with a multilingual call center? Then this is for you. Know how you can apply the community business approach in widening your market reach while maintaining your brand s local touch.