The interactive entertainment industry is one of many booming markets that rely on call center service providers for game development and consumer support needs. The sector has been shaping outsourcing capitals into game dev hubs by sending game-related tasks there. Among those top destinations is the Philippines. The Philippines found its niche in the outsourced […]
As customer expectations continue to evolve, businesses must constantly evaluate and upgrade their customer experience strategies to stay ahead of the curve. With the right customer experience strategy, you can show your customers how much you value them. Positive reviews and impressions from these satisfied consumers elevate your brand’s reputation in an authentic, high-trust way. […]
Open Access BPO celebrated the seventh anniversary of its operations site in Davao, Philippines with a day of fun outdoor activities. The event took place at the picnic grounds of the Davao Crocodile Park where our Davaoeno teammates spent the day in various challenges and games. “We wanted to coincide the event with everyone being […]
How a 24/7 Call Center Handles a High Call Volume During the Holidays The normal call volume of a 24/7 call center can increase rapidly during the holiday season. Customer support teams prepare for high call volumes by measuring call activity, adjusting staff schedules, and organizing call systems. Is your outsourced customer experience partner ready […]
6 Helpful Solutions for Managing Workplace Diversity Challenges Challenges may pop up when you put together teams from different cultures and beliefs. But neglecting workplace diversity issues can implicate the company in legal and social arenas. Especially now that prospective clients and employees are keen on supporting businesses they agree with. How BPO Companies Should […]
To consumers, technical support agents play the role of digital first responders, saving the day when users encounter tricky technical problems on the device or software they’re using. We’ve all become so reliant on technology that this role has become nothing short of crucial. Glitches on the software we use at work or confusing settings […]
Building an expert team of customer service representatives can be challenging for any call center recruiter. Yes, you’ll get plenty of applicants, but finding the right people won’t be as easy, especially for programs requiring specific skills, experiences, and cultural proficiencies. Some of the top challenges companies face when they hire customer support representatives include: […]
Customer Experience Customer Support Global Outsourcing Multilingual Call Center Services Weekend Link Roundup
How Outsourcing Can Help Your Business Expand to International Markets Outsourcing can empower a business to explore new opportunities and areas for expansion. Open Access BPO explores how outsourcing multilingual support can open the doors for growth that your business can significantly benefit from. 5 Ways Multilingual Call Centers Empower Global Brands Brands seeking sustainable […]
Multilingual call center Open Access BPO recently held its HIV/AIDS awareness and screening program in their Glorietta 2 office in Makati, Philippines. The event is the first of many internal activities to be held in partnership with the Makati Social Hygiene Clinic (MSHC), a healthcare facility under the city’s local government. The event started with […]
Managing Diversity in Multilingual Call Centers Multilingual call centers are home to people of different cultures. They must carry out cultural competency strategies to ensure a harmonious and progressive relationship among their workers. Cultural Sensitivity Training for Bilingual Call Centers Cross-cultural communication may be particularly challenging for agents with minimal exposure to various cultures. This […]