Author: Luis Anthony Oliveros

Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
Open Access BPO to Launch 7th Global Facility in Manila

MAKATI CITY, Philippines, March 31- Open Access BPO has opened a new operations site in Makati City, Philippines. This expansion is in response to the multilingual outsourcing firm’s recent growth. “Our team grew significantly despite the restrictions of the pandemic.” Open Access BPO CEO Ben Davidowitz stated. “And as we resume on-site operations, we need […]

Open Access BPO Announces HIPAA Compliance

Makati City, Philippines, March 1, 2022 – Open Access BPO, a leading provider of multilingual call center solutions, received Health Insurance and Accountability Act (HIPAA) compliance, ensuring safe data management for its partners in the healthcare industry. HIPAA is a US-mandated set of rules and regulations that stipulates how healthcare institutions and other organizations must […]

Open Access BPO Heightens Customer Data Security Compliance

Makati City, Philippines, February 2, 2022 – Multinational call center Open Access BPO attained System and Organization Controls (SOC 2) Type II compliance in keeping with its commitment to ensuring data security for its partners and their customers. SOC 2 Type II is a set of security standards developed by the American Institute of CPAs […]

Open Access BPO Enhances Operational Security

Multilingual outsourcing firm Open Access BPO recently organized a cybersecurity exercise to test their breach detection, response, and recovery strategies, ensuring data security for their employees and clientele. These past two years highlight the need for businesses to enforce strong data security measures, practices, and tools. According to Deloitte, cybercrimes are on the rise as […]

Open Access BPO Affirms Pledge to Ensure Employee Safety with Vaccination Campaign

Multilingual call center Open Access BPO reaffirmed its commitment to keep its employees safe with its health and safety protocols and its recently concluded COVID-19 vaccination campaign. The Let’s Get the Jab Done! initiative was launched in September to encourage employees from the company’s Philippine offices to register and receive the COVID-19 vaccine through the […]

Open Access BPO Renews Charity Support, Sends Employee to NYC Marathon

NEW YORK CITY, USA, November 10, 2021โ€”Over 30,000 runners participated in the 42-kilometer TCS NYC Marathon on November 7. Among the marathoners is Open Access BPO employee Alessio Urbani who represented the multilingual call center in the prestigious race. Since 2016, Open Access BPO has been a major sponsor of Ryan’s Run, a charity campaign […]

Open Access BPO Participates in Annual NYC Marathon

Open Access BPO is once again participating in the TCS New York City Marathon, set to take place this Sunday, November 7. The multilingual call center joins the prestigious event as a major sponsor of Ryan’s Run, a nonprofit organization and NYC Marathon Silver Charity Partner. This sponsorship supports charity healthcare system Allied Services and […]

Open Access BPO Secures Safety Seal Certification

Open Access BPO, a multinational business process outsourcing (BPO) firm, announced that its flagship facility in Makati, Philippines received Safety Seal Certification from the Department of Trade and Industry. This certification verifies that a Philippine-based company complies with the public health standards set by the government. It attests that a company has the appropriate health […]

Open Access BPO Expands US Operations

LAS VEGAS, Nev., Oct. 20, 2021 โ€” Multinational business process outsourcing (BPO) firm, Open Access BPO, announced the relocation of its Las Vegas office to accommodate its expanding operations. This relocation is part of the multilingual BPO company’s three-year, $20-million investment roadmap to expand its global operations and grow its highly skilled multilingual workforce. The […]

Open Access BPO: 6 Years in the Heart of Davao

Davao has long been recognized as a major global city in the Philippines. Its economic strength, agile technical capabilities, progressive city infrastructures, and population of qualified professionals make it a sustainable location for offshore investments. Local organizations and foreign analysts frequently recognize Davao’s attractiveness for business process outsourcing (BPO) and call center operations. Open Access […]

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Open Access BPO 2 days ago
Efficiency in #CallCenters involves enhancing agents' #productivity and #satisfaction.

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Open Access BPO 2 days ago
๐—œ๐˜€ ๐—ต๐—ถ๐—ด๐—ต #๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ฎ๐—ด๐—ฒ๐—ป๐˜ ๐˜๐˜‚๐—ฟ๐—ป๐—ผ๐˜ƒ๐—ฒ๐—ฟ ๐—ฎ ๐˜๐—ต๐—ผ๐—ฟ๐—ป ๐—ถ๐—ป ๐˜†๐—ผ๐˜‚๐—ฟ ๐˜€๐—ถ๐—ฑ๐—ฒ?
In this study, Open Access BPO uncovers the reasons behind the rampant #attrition and turnover plaguing #ContactCenters worldwide.

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Open Access BPO 3 days ago
๐—•๐—ฟ๐—ฎ๐—ป๐—ฑ๐˜€ ๐—ฐ๐—ฎ๐—ป ๐—น๐—ผ๐˜€๐—ฒ ๐—ฏ๐—ถ๐—น๐—น๐—ถ๐—ผ๐—ป๐˜€ ๐˜„๐—ต๐—ฒ๐—ป #๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—ณ๐—ฎ๐—น๐˜๐—ฒ๐—ฟ๐˜€.
But it's not just about the money. Pushing customers away can deliver a crushing blow to your business.

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Learn more:
[๐’๐ญ๐ฎ๐๐ฒ] ๐‚๐š๐ฅ๐ฅ ๐‚๐ž๐ง๐ญ๐ž๐ซ ๐€๐ญ๐ญ๐ซ๐ข๐ญ๐ข๐จ๐ง ๐š๐ง๐ ๐“๐ฎ๐ซ๐ง๐จ๐ฏ๐ž๐ซ: ๐€๐ฏ๐ž๐ซ๐š๐ ๐ž ๐‘๐š๐ญ๐ž๐ฌ ๐š๐ง๐ ๐‚๐จ๐ฆ๐ฆ๐จ๐ง ๐‚๐š๐ฎ๐ฌ๐ž๐ฌ: https://buff.ly/3vWuUTb

#WeSpeakYourLanguage
#CustomerSupport #CSat
#OutsourcingCustomerService #CX
#CallCenterOutsourcing #CustomerExperience
Open Access BPO 4 days ago
Crafting emails that strike the perfect balance between professionalism and approachability is crucial for engaging customers.

How can your brand nail this tone? Follow these tips: https://buff.ly/3W4T5t8

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#WeSpeakYourLanguage
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Open Access BPO 5 days ago
The surge in automation has sparked a heated debate:
๐—–๐—ฎ๐—ป ๐—บ๐—ฎ๐—ฐ๐—ต๐—ถ๐—ป๐—ฒ๐˜€ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—น๐—ฒ๐˜๐—ฒ๐—น๐˜† ๐—ฟ๐—ฒ๐—ฝ๐—น๐—ฎ๐—ฐ๐—ฒ ๐—ต๐˜‚๐—บ๐—ฎ๐—ป ๐—ฐ๐—ผ๐—ป๐˜๐—ฒ๐—ป๐˜ ๐—บ๐—ผ๐—ฑ๐—ฒ๐—ฟ๐—ฎ๐˜๐—ถ๐—ผ๐—ป?

We'll discuss automation limits in #ContentModeration and emphasize human judgment's importance for ethics, sensitive content, and community: https://buff.ly/4aGxGuE

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Open Access BPO 5 days ago
๐— ๐—ฎ๐—ฟ๐—ธ๐—ฒ๐˜๐—ถ๐—ป๐—ด ๐—ฎ๐—ป๐—ฑ #๐—–๐˜‚๐˜€๐˜๐—ผ๐—บ๐—ฒ๐—ฟ๐—ฆ๐—ฒ๐—ฟ๐˜ƒ๐—ถ๐—ฐ๐—ฒ ๐—บ๐—ฎ๐˜† ๐—ต๐—ฎ๐˜ƒ๐—ฒ ๐—ฑ๐—ถ๐—ณ๐—ณ๐—ฒ๐—ฟ๐—ฒ๐—ป๐˜ ๐—ผ๐—ฏ๐—ท๐—ฒ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ฒ๐˜€ ๐—ฎ๐—ป๐—ฑ ๐—ฎ๐—ฐ๐˜๐—ถ๐˜ƒ๐—ถ๐˜๐—ถ๐—ฒ๐˜€, ๐—ฏ๐˜‚๐˜ ๐˜๐—ต๐—ฒ๐˜† ๐—ฐ๐—ผ๐—บ๐—ฝ๐—น๐—ฒ๐—บ๐—ฒ๐—ป๐˜ ๐—ฒ๐—ฎ๐—ฐ๐—ต ๐—ผ๐˜๐—ต๐—ฒ๐—ฟ ๐—ถ๐—ป ๐—บ๐—ฎ๐—ป๐˜† ๐˜„๐—ฎ๐˜†๐˜€ ๐˜๐—ต๐—ฎ๐˜ ๐—ฏ๐—ฒ๐—ป๐—ฒ๐—ณ๐—ถ๐˜๐˜€ ๐—ฐ๐—ผ๐—บ๐—ฝ๐—ฎ๐—ป๐—ถ๐—ฒ๐˜€.

Effective business operations hinge on the collaboration between #CustomerSupport and #marketing.

Read: https://buff.ly/49KQtUu
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Entrust your #outsourcing needs to a company that not only upholds your brand's message but propels you towards success.

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Open Access BPO