Author: Luis Anthony Oliveros

Luis is a social media drifter who writes about the outsourcing industry for Open Access BPO. During his previous lives, he also worked as a tech reporter, tour guide, and graphic artist.
Open Access BPO Participates in Annual NYC Marathon

Open Access BPO is once again participating in the TCS New York City Marathon, set to take place this Sunday, November 7. The multilingual call center joins the prestigious event as a major sponsor of Ryan’s Run, a nonprofit organization and NYC Marathon Silver Charity Partner. This sponsorship supports charity healthcare system Allied Services and […]

Open Access BPO Secures Safety Seal Certification

Open Access BPO, a multinational business process outsourcing (BPO) firm, announced that its flagship facility in Makati, Philippines received Safety Seal Certification from the Department of Trade and Industry. This certification verifies that a Philippine-based company complies with the public health standards set by the government. It attests that a company has the appropriate health […]

Open Access BPO Expands US Operations

LAS VEGAS, Nev., Oct. 20, 2021 — Multinational business process outsourcing (BPO) firm, Open Access BPO, announced the relocation of its Las Vegas office to accommodate its expanding operations. This relocation is part of the multilingual BPO company’s three-year, $20-million investment roadmap to expand its global operations and grow its highly skilled multilingual workforce. The […]

Open Access BPO: 6 Years in the Heart of Davao

Davao has long been recognized as a major global city in the Philippines. Its economic strength, agile technical capabilities, progressive city infrastructures, and population of qualified professionals make it a sustainable location for offshore investments. Local organizations and foreign analysts frequently recognize Davao’s attractiveness for business process outsourcing (BPO) and call center operations. Open Access […]

Open Access BPO Achieves GDPR compliance

MAKATI CITY, Philippines, September 2, 2021— Multilingual outsourcing firm, Open Access BPO, announced that it has achieved compliance with the General Data Protection Regulation (GDPR) legislated by the European Union (EU). The GDPR is the EU’s data privacy and protection law that governs how businesses handle EU citizens’ personal data. This applies to all companies […]

The Road to a Diversified BPO Workplace

Multiculturalism is an indelible part of Open Access BPO’s daily operations. Our global offices in the Philippines, China, Taiwan, and the US house multilingual talents from different backgrounds. We embrace diversity and commit to empowering our employees, regardless of religion, culture, age, abilities and disabilities, and gender identity. Whether it’s on Pride month or not, […]

Open Access BPO Joins the Contact Center Association of the Philippines

MAKATI CITY, Philippines, June 08, 2021 — Multilingual call center, Open Access BPO, announced its official membership in the Contact Center Association of the Philippines (CCAP). CCAP is a non-profit organization composed of leading call centers in the Philippines. It advocates on behalf of the local outsourcing industry and supports the Philippines’ global dominance in […]

Open Access BPO Invests $20 Million to Expand Taipei Knowledge Process Outsourcing Facility

TAIPEI, Taiwan, May 5, 2021 — Multinational business process outsourcing (BPO) firm, Open Access BPO, announced its investment to expand its multilingual knowledge process outsourcing (KPO) and call operations. The investment adds a new Taiwan office. The global outsourcing firm has facilities in China, the Philippines, and its US headquarters in Las Vegas, Nevada. Launched […]

How Open Access BPO future-proofs your offshore operations

Open Access BPO provides competitive solutions for offshore redundancy. With redundancy, you benefit from seamless 24/7 contact center services for your business and your customers, unaffected by events that threaten your operations. Events like the current COVID-19 pandemic, highlight just how imperative business continuity is. In March 2020, asset management firm Mercer reported that more […]

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Open Access BPO 2 days ago
Every page of Philippine history tells a story of determination, sacrifice, and the relentless pursuit of liberty.

This Philippine Independence Day, let's take a moment to appreciate the heroes and everyday Filipinos who shaped this nation's journey.
Their legacy reminds us that true freedom is a continuous path of growth and unity.

From our operations across the Philippines, Open Access BPO stands in solidarity with the celebrations of this important day.

#WeSpeakYourLanguage
#PHIndependenceDay2025 #ArawNgKalayaan
#Kalayaan2025 #OABPOholidays
Open Access BPO 4 days ago
#ICYMI: 𝗢𝗽𝗲𝗻 𝗔𝗰𝗰𝗲𝘀𝘀 𝗕𝗣𝗢 𝗗𝗼𝘂𝗯𝗹𝗲𝘀 𝗗𝗼𝘄𝗻 𝗼𝗻 𝗮 𝗚𝗿𝗲𝗲𝗻𝗲𝗿 𝗙𝘂𝘁𝘂𝗿𝗲 𝘄𝗶𝘁𝗵 𝗧𝗿𝗲𝗲-𝗣𝗹𝗮𝗻𝘁𝗶𝗻𝗴 𝗜𝗻𝗶𝘁𝗶𝗮𝘁𝗶𝘃𝗲𝘀

Open Access BPO recently took significant steps towards a greener future.
We're proud to share that our team doubled down on environmental commitment through its 𝑃𝑙𝑎𝑛𝑡 𝐼𝑡 𝐹𝑜𝑟𝑤𝑎𝑟𝑑 tree-planting initiatives.

This effort reflects our dedication to sustainability and giving back to the planet.

See how we're making a difference here: https://buff.ly/eVvlVEr

#WeSpeakYourLanguage
#OABPOPlantItForward
#OABPOcares #IdeaHubOABPO
Open Access BPO 4 days ago
Connecting with customers goes far beyond just speaking their language.

True understanding comes from a deep appreciation of their culture. That's what creates a genuinely authentic #CustomerExperience for everyone, no matter their background.

Find out more: https://buff.ly/1vvXwZK

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Create meaningful experiences for your customers with a trusted #CustomerSupport expert: https://buff.ly/QAdtZXK

#WeSpeakYourLanguage
#CX #CustomerService
Open Access BPO 5 days ago
𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗺𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 boosts your brands' #SocialMedia presence by:
• Protecting your reputation & credibility
• Creating a safe & positive community for your users
• Encouraging user engagement
• Addressing customer concerns

Now, discover the untold stories of content moderators, their challenges, and the impact they have on our online experiences.

Read our blog now: https://buff.ly/13Fvy03

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Let's build a #ContentModeration program that'll address your operational needs, goals, and targeted growth: https://buff.ly/QAdtZXK

#WeSpeakYourLanguage
#ContentModeration
#BackOfficeSupport
Open Access BPO 6 days ago
Multilingual #CallCenters commonly offer accent training to their #CustomerService teams.

But the big question is: does accent actually affect #CustomerExperience?

Join us as we explore this topic here: https://buff.ly/JiZPEJD

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Partner with an #outsourcing firm that finds a way to leverage accents and multilingualism to deliver excellent #CX.

Outsource your business needs to Open Access BPO's expert team, supporting over 30 languages.

Contact us today.
Let's start planning your ops: https://buff.ly/QAdtZXK

#WeSpeakYourLanguage
#CustomerSupport #CSat
#CustomerSatisfaction
#OutsourcingCX
Open Access BPO 8 days ago
To improve your customer relationships, start by understanding what shapes their expectations.

This crucial first step helps you proactively meet their needs and build lasting loyalty.
By recognizing these influences, you can tailor your approach and consistently exceed what your customers anticipate.

Here are 7 things that can guide you: https://buff.ly/472hYqD

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Strengthen customer connections with our trusted #CX services.

Let's explore how we can support your goals together: https://buff.ly/QAdtZXK

#WeSpeakYourLanguage
#CustomerExperience #CustomerSupport
#OutsourcingCallCenter #CX #CSat